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Account Setup

Use this guide to sign in for the first time and set up staff access.

If you are a staff member​

  1. Open the invitation email from your admin.
  2. Create your password.
  3. Sign in and confirm your profile details.
  4. If you manage multiple hotels, select the correct property.

If you are an admin​

Use the Account Management page to add or update staff.

Add a new staff account​

  1. Open Account Management.
  2. Click Add Account.
  3. Enter name, email, username, and password.
  4. Choose a role and hotel access.
  5. Save the account.

Reset a password​

  1. Open Account Management.
  2. Find the staff member.
  3. Use the reset password option or create a new password.

Common issues​

  • If you cannot sign in, see Troubleshooting -> Login Problems.
  • If you do not have access to a hotel, ask your admin to update your role.