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Set Up Your Streamliner Account

Quick Setup

New properties complete the Get Started form. Then finish the guided checklist (90-second demo + 5 settings steps + 4 post-setup checks).

This guide helps you create your first admin account or access an existing hotel, then finish onboarding.

Quick Reference​

StepWhat it doesWhere it happens
Create admin accountCreates your hotel profile and first adminGet Started form
Watch demo90-second overview of the platformWelcome video after login
Hotel basicsName, country, timezoneSettings → Essentials
PMS integrationConnect and verify reservation syncSettings → Essentials
Room accessChoose smart locks or keycardsSettings → Room Access
Registration fieldsDecide what guest details to collectSettings → Check-In
Registration card disclaimerSet signature text and rulesSettings → Check-In
Reservations overviewReview arrivals, stay-overs, departuresOperations View
Check-in landingDownload the QR and test check-inSettings → Check-In
BillingAdd a payment methodSettings → Billing
Help assistantOpen support chat anytimeChat bubble (bottom-right)

Step 1: Create your admin account (new properties)​

  1. Open the Get Started link from your Vouch representative.

  2. Choose your Check-in experience.

  3. Enter Hotel Name, Country, First Name, Last Name, Work Email, Username, and Password.

  4. Select Create account & continue.

    ✓ You should see "Account created" and be redirected to Login.

Check-in experience options
  • Full check-in + Assisted check-in lets guests complete the full flow or get staff help.
  • Assisted check-in only keeps check-in fully staff led. You can update the landing mode later in Settings → Check-In.
Password rules

Passwords must be at least 8 characters and include letters and numbers.

Step 2: Sign in and watch the demo​

  1. On the Login page, enter your Username and Password.

  2. Select Sign In.

  3. When the demo appears, choose Continue to finish it or Skip to exit onboarding.

    ✓ After the demo, the onboarding checklist opens on Settings → Essentials.

Skipping onboarding

Selecting Skip ends the guided checklist. If you see Onboarding in the sidebar, you can restart it later.

Step 3: Complete the guided onboarding checklist​

  1. Use the onboarding card in the bottom-right corner.

  2. Complete the step on the page, then select Mark as done.

  3. Work through the steps in order:

Navigation lock

While onboarding is active, navigation is locked to the current step. If you try to leave, you will see "Complete the current step to unlock navigation." Select Skip Onboarding to exit.

If your account already exists (staff)​

  1. Ask your admin for your Username and temporary Password.
  2. Go to Login and sign in.
  3. Use the hotel switcher in the top-left to select the correct property.

Add staff accounts (admins only)​

  1. Go to Account Management.

  2. Select Add Account.

  3. Enter First Name, Last Name, Gender, Username, Email, and Password.

  4. Choose a Role and, if prompted, an Access Scope.

  5. Select Create Account.

    ✓ The new account appears in the list.

Reset a password​

Staff reset (self-serve)​

  1. On the Login page, select Forgot password?
  2. Enter your Username.
  3. Select Send reset link and follow the email instructions.

Admin reset​

  1. Go to Account Management.
  2. Find the account and select Edit.
  3. In Password Reset (Optional), enter a new password and Confirm New Password.
  4. Select Save Changes.

Troubleshooting​

I do not see the onboarding checklist​

What you see: No onboarding card after login.

Fix:

  1. Confirm you are using the admin account created during onboarding.
  2. If you see Onboarding in the sidebar, select it to restart.
  3. Ask your admin to restart onboarding if you do not see the option.

What you see: "Complete the current step to unlock navigation."

Fix:

  1. Finish the current step and select Mark as done.
  2. Or select Skip Onboarding in the toast to exit onboarding.

I cannot sign in​

What you see: "Login failed" or "Username and password are required."

Fix:

  1. Select Forgot password? on the login page and enter your Username.
  2. Ask your admin to reset your password in Account Management → Edit.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ You cannot access the onboarding form or the login page
  • ❌ Password reset emails never arrive
  • ❌ Onboarding steps fail to save after multiple tries

Helpful to include:

  • Screenshot of the error
  • Username or hotel name
  • Time the issue started