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Smart Lock Instructions Customization

Configure the messages shown to guests when using smart locks for room access. These instructions appear on the check-in confirmation screen to help guests understand how to enter their room.

Where to Find It​

Settings → Room Access → Smart Lock Instructions

Guest & Staff Impact​

  • Guests: Get clear step-by-step lock instructions right after check-in.
  • Staff: Fewer calls about how to use the lock, especially for first-time smart lock guests.

Message Fields​

Main Message​

The primary instruction displayed to guests after check-in.

  • Purpose: Tell guests what code to use
  • Default placeholder: "Use this code to unlock your room"
  • Example: "Your door code is below. Enter it on the keypad to access your room."

Secondary Message​

Detailed step-by-step instructions for using the lock.

  • Purpose: Explain how to physically operate the lock
  • Default placeholder: "Tap the keypad on the door lock, enter your code, then press the 'Key' button to unlock the door."
  • Example: "Wake the keypad by touching it, enter your 6-digit code, then press the lock icon to open."

Other Instructions​

Additional information if needed (usually left blank for smart locks).

  • Purpose: Any supplementary information
  • Note: For smart locks, this field should typically be left blank

Configuration Steps​

Step 1: Navigate to Settings​

  1. Go to Settings → Room Access → Smart Lock Instructions
  2. You'll see text fields for each message type

Step 2: Enter Instructions​

  1. Click the language tabs to enter messages in each enabled language
  2. Enter your Main Message (the primary instruction)
  3. Enter your Secondary Message (detailed steps)
  4. Leave Other Instructions blank unless needed
  5. Click Save

Best Practices​

  • 💡 Keep instructions simple and clear
  • 💡 Include specific button names if your lock has them
  • 💡 Test instructions with actual guests
  • 💡 Translate instructions for international guests
  • 💡 Consider adding images in welcome emails for clarity

Common Lock Instructions​

Keypad Locks (PIN Code)​

Main: Your door code is displayed below.
Secondary: Touch the keypad to wake it, enter your code, then press the key icon.

Mobile Key Locks​

Main: Use your mobile key to unlock the door.
Secondary: Hold your phone near the lock. Ensure Bluetooth is enabled.

Troubleshooting​

Guests Can't Find Instructions​

  1. Verify instructions are saved
  2. Check the check-in confirmation screen displays them
  3. Ensure smart lock integration is properly configured

Instructions Not Translating​

  1. Enter text in each language tab separately
  2. Confirm the guest's language is enabled
  3. Test with a sample check-in

Need Help?​