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Login Problems

Use this guide if you cannot sign in.

Quick checks​

  1. Make sure Caps Lock is off.
  2. Re-enter your username and password carefully.
  3. Refresh the page and try again.

Clear browser data​

  1. Clear cookies and cached files.
  2. Close the browser completely.
  3. Reopen the browser and sign in again.

Check your username format​

Some hotels use a specific format (for example, firstname.lastname or email). Ask your supervisor if you are unsure.

Reset your password​

If your hotel allows password reset:

  1. Click the Forgot Password link on the login screen.
  2. Follow the email instructions.

If there is no reset link, ask your admin to reset your password.

Still blocked​

Contact your admin or support with the exact error message you see.