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Cannot Sign In to Streamliner

Quick Setup

Switch the login language first, then retry your sign-in details. Most fixes take under 3 minutes.

This guide helps you sign in when login fails, text is hard to read, social login does not finish, or a provider button keeps spinning.

What you seeWhy it happensDo this
"Login failed"Wrong credentials or temporary network issueRe-enter details, then refresh and retry
Text is in the wrong languageLogin language is set differentlyUse the language selector on the login page
"Username and password are required"Field values were not capturedType both fields again and submit
Social login returns to loginCallback did not completeStart social login again from Login
Social login shows Signing in...OAuth is starting or being exchangedWait for the popup or callback to finish

Step-by-step fix​

  1. Open the login screen.

  2. In the top-right corner, choose your language from the language selector.

    ✓ Login labels and helper text update immediately.

  3. Enter your Username and Password.

  4. Click Sign in.

    ✓ You should see your main dashboard.

  5. If needed, click Forgot password? and follow reset steps.

  6. If your hotel uses social login, click Sign in with Google or Sign in with LINE.

    ✓ The clicked provider button shows Signing in... while AVA finishes the login.

Troubleshooting​

Login text is hard to understand​

What you see: Login labels and messages appear in an unfamiliar language.

Fix:

  1. Open the login screen.
  2. Use the top-right language selector.
  3. Select your preferred language.
  4. Retry sign-in.

"Username and password are required"​

What you see: The page shows "Username and password are required".

Fix:

  1. Clear both fields.
  2. Type your Username and Password again.
  3. Click Sign in.

"Login failed. Please check your credentials."​

What you see: You enter details, but login fails.

Fix:

  1. Confirm Caps Lock is off.
  2. Re-enter your credentials.
  3. Refresh the page.
  4. Try again.

Social login does not complete​

What you see: You return to login after Google or LINE.

Fix:

  1. Return to the login screen.
  2. Start social sign-in again.
  3. Complete the provider steps without opening extra login tabs.

Social login looks stuck​

What you see: Sign in with Google or Sign in with LINE stays on Signing in....

Fix:

  1. Wait for the provider popup or callback to finish.
  2. Do not click the other sign-in buttons.
  3. If it stays busy for more than a minute, return to Login and try again.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Login still fails after completing the steps above
  • ❌ Social sign-in fails repeatedly
  • ❌ You see a system error message

Helpful to include:

  • Screenshot of the error message
  • Time the issue started
  • Steps you already tried