Check-In Messages

Customize the guest-facing messages used throughout check-in so guests know exactly what to do next.

Where to Find It

Settings → Check-In → Check-In Messages

Guest & Staff Impact

• Guests: Clear messages reduce confusion and help guests complete check-in without assistance.
• Staff: Fewer interruptions at the front desk because the flow already answers common questions.

Common Messages

• Early arrival / room not ready
• Successful check-in confirmation
• Next-step instructions (e.g., “Proceed to key collection”)

Tips

• Keep messages short and direct.
• Match your hotel's tone of voice.
• Translate messages for every enabled language.