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Cloudbeds PMS Integration

Connect AVA to your Cloudbeds property management system to automatically sync reservations, room information, and guest details. This eliminates double data entry and keeps both systems synchronized.

Where to Find It​

Settings → Essentials → Property Management System (PMS) Integration

Before You Start​

You'll need:

  • A Cloudbeds account with admin access
  • Your Cloudbeds login credentials
  • Permission to authorize third-party apps
warning

Only one Cloudbeds account can be connected at a time per property.

Connecting to Cloudbeds​

Step 1: Select Cloudbeds as Your PMS​

  1. Go to Settings → Essentials
  2. Scroll to Property Management System (PMS) Integration
  3. Click the Cloudbeds card
  4. A checkmark (✓) appears to confirm selection

Step 2: Start the Connection​

  1. Click the Connect to Cloudbeds button
  2. A new window opens to Cloudbeds

Step 3: Authorize Access​

  1. Log in to your Cloudbeds account
  2. Review the permissions AVA is requesting
  3. Click Authorize or Allow
  4. The window closes automatically

Step 4: Verify Connection​

  1. Return to AVA settings
  2. Wait for "Finalizing connection..." (5-10 seconds)
  3. Status shows a green checkmark
  4. Message displays: "Cloudbeds Account Linked"

Connection complete! 🎉

What Syncs Automatically​

Cloudbeds uses webhooks for real-time updates. When changes happen in Cloudbeds, AVA is notified immediately:

EventWhat Happens
Reservation createdAVA receives notification and can schedule pre-arrival messages
Reservation dates changedAVA updates any scheduled messages
Check-in/out statusStatus syncs in real-time

When you view reservations in AVA, the system fetches the latest data directly from Cloudbeds. This ensures you always see current information.

info

Data flows primarily from Cloudbeds → AVA. Guest updates made in AVA (like check-in completion) are sent back to Cloudbeds.

Guest & Staff Impact​

  • Guest forms adapt to Cloudbeds rules. Required fields and hidden fields change based on Cloudbeds configuration, so guests only see what is needed.
  • Reservation lookup uses Cloudbeds. If Cloudbeds is not connected, the guest lookup step will fail.
  • Room condition setting affects housekeeping sync only. This setting controls whether AVA sends Clean or Inspected status to Cloudbeds when a room is marked clean in AVA. It does not change the guest UI.

Disconnecting Cloudbeds​

Only disconnect if you're:

  • Switching to a different PMS
  • Changing Cloudbeds accounts
  • Troubleshooting sync issues

To disconnect:

  1. Go to Settings → Essentials
  2. Click Disconnect from Cloudbeds
  3. Confirm when prompted
caution

Disconnecting stops all synchronization immediately. Existing data remains but won't update.

Troubleshooting​

Connection stuck on "Connecting..."​

  1. Wait 30 seconds
  2. Refresh the page
  3. Check your internet connection
  4. Try a different browser
  5. Disable popup blockers

"Authorization Failed" error​

  1. Verify your Cloudbeds credentials
  2. Check your account has admin rights
  3. Ensure your Cloudbeds account is active

Reservations not syncing​

  1. Wait 15 minutes for the initial sync
  2. Check connection status (should show green)
  3. Try disconnecting and reconnecting
  4. Verify reservations exist in Cloudbeds
  1. Check your browser's popup blocker settings
  2. Allow popups from the AVA domain
  3. Try a different browser or incognito mode

Security​

  • Connection uses secure OAuth 2.0
  • Your password is never stored in AVA
  • Revoke access anytime from Cloudbeds
  • Connection expires after 90 days of inactivity

Frequently Asked Questions​

Can I connect multiple Cloudbeds properties? No, one property per AVA account.

Will disconnecting delete my data? No, existing data remains but won't update.

Can staff members connect Cloudbeds? No, only administrators can manage PMS connections.

Need Help?​