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Smart Lock Setup

Set up smart locks so guests can access their rooms with digital codes after check-in.

Supported Lock Systems​

Lock SystemCode TypeDelivery Method
IgloohomePIN codeSMS, Email, App
TTLockPIN codeSMS, Email, App

Before You Start​

You'll need:

  • Smart locks installed on room doors
  • Admin account for your lock system (Igloohome or TTLock)
  • List of which room has which lock

Time Required: 20-30 minutes

Igloohome Setup​

Step 1: Get Your Igloohome Credentials​

  1. Log in to Igloohome Business Portal
  2. Go to Settings → API
  3. Copy:
    • API Key
    • Property ID

Step 2: Connect in AVA​

  1. Go to Settings → Room Access
  2. Select Smart Locks
  3. Choose Igloohome
  4. Enter your API credentials
  5. Click Connect

Step 3: Map Rooms to Locks​

  1. After connecting, you'll see a list of locks
  2. For each lock:
    • Select the matching room number from the dropdown
    • Click Save
  3. Repeat for all rooms

Step 4: Test a Lock​

  1. Go to Rooms page
  2. Find a room with a mapped lock
  3. Click Generate Test Code
  4. Try the code on the physical lock

✅ Success: The door unlocks with the test code.

TTLock Setup​

Step 1: Get TTLock Credentials​

  1. Create a TTLock account at ttlock.com
  2. Register your locks in the TTLock app
  3. Note your TTLock account:
    • Username (email)
    • Password

Step 2: Connect in AVA​

  1. Go to Settings → Room Access
  2. Select Smart Locks
  3. Choose TTLock
  4. Enter your TTLock username and password
  5. Click Connect

Step 3: Map Rooms to Locks​

Same as Igloohome - match each lock to its room.

How Access Codes Work​

After a guest checks in:

  1. AVA generates a unique access code
  2. The code is sent to the guest (SMS/Email)
  3. Code is valid from check-in to check-out time
  4. Code automatically expires after checkout

Code Settings​

In Settings → Room Access, you can configure:

  • When codes become active (e.g., 2 hours before check-in)
  • When codes expire (e.g., 2 hours after checkout)
  • Code format (4-digit, 6-digit)

Troubleshooting​

Lock Not Responding​

What you see: Code generation fails

Try this:

  1. Check the lock has batteries
  2. Verify the lock is online in your lock provider's app
  3. Check WiFi/Bluetooth connection

Wrong Room Mapped​

What you see: Guest gets code for wrong room

Fix:

  1. Go to Rooms page
  2. Find the affected room
  3. Click Edit Lock Mapping
  4. Select correct lock
  5. Save

Guest Can't Open Door​

What you see: Code doesn't work

Try this:

  1. Verify the code is correct
  2. Check if code is still valid (not expired)
  3. Make sure guest is entering code correctly
  4. Generate a new code if needed

Need Help?​

Contact support at success@vouch-technologies.com