Skip to main content

Manage Access Codes

Quick Lookup

Most teams find a code in under a minute using Reservation ID, Guest Name, or Room.

This guide helps you review and share access codes for smart locks, keycards, and lockers.

Go to: Access Codes

Quick Reference​

TaskWhere to clickResult
Find a codeReservation ID, Guest Name, or RoomMatching codes appear
Filter by status or methodMore FiltersList updates with your filters
Show a PINEye iconPIN is revealed
View a lock IDKey iconLock ID appears in a tooltip
Copy a codeCopy iconCode copies and shows Copied
Move between pagesPrevious or NextAnother page loads
Change page size10 per pageList refreshes with the new size
Check validity datesValid Period columnStart and end times appear
Check time remainingStatus badgeRemaining time appears for active codes
Clear filtersClear All or Reset AllDefault view returns

Find an Access Code​

  1. Go to Access Codes.

  2. Enter a Reservation ID, Guest Name, or Room.

  3. Wait a moment for the list to update.

    ✓ Matching codes appear in the list.

Filter the List​

  1. Click More Filters.

  2. Choose one or more filters:

    • Status: Active, Expired, Generation Failed, Revoked, Superseded
    • Access Method: Smart Lock, Keycard, Locker
    • Date Range: Start and end dates

  3. Click Reset All to clear everything in this panel.

    ✓ The list refreshes with your selections.

Move Between Pages​

  1. Scroll to the bottom of the list.

  2. Click Previous or Next.

  3. Open 10 per page and select 10, 25, 50, or 100.

    ✓ The list refreshes with the new page size.

Reveal and Copy a PIN​

  1. Find the row you need.

  2. Click the eye icon to reveal the PIN.

  3. Click the copy icon.

    ✓ The icon changes to Copied for a moment.

View a Lock ID​

  1. Find the smart lock row you need.

  2. Select the key icon.

    ✓ The Lock ID appears in a tooltip.

Understand Status Labels​

StatusWhat it meansWhat to do
ActiveCode is valid nowShare with the guest
ExpiredValidity window has endedIssue a new code if needed
FailedProvider failed to create the codeRecheck lock setup and try again
RevokedCode was disabled earlyConfirm with a manager before reissuing
SupersededA newer code replaced this oneUse the most recent code

Review Timing Details​

Use the table to confirm when a code starts, ends, and was created.

ItemWhere to lookWhat it means
Time remainingUnder an Active status badgeTime left before the code expires
Valid PeriodValid Period columnStart and end date/time
CreatedCreated columnWhen the code was created
Valid Period column

If the list shows only locker codes, the Valid Period column is hidden.

Access Codes is view-only

Use Manage PIN (smart locks) or Manage Locker Code (lockers) in a reservation if you need to set or change access.

Tips​

  • Locker entries show Locker # and Code instead of a PIN.
  • All times use the timezone shown at the bottom of the page.
  • If a room name looks wrong, confirm the room mapping in Rooms.

Troubleshooting​

No access codes found​

What you see: "No access codes found" or an empty list.

Fix:

  1. Clear all filters.
  2. Search by Reservation ID or Room.
  3. Refresh the page.

Copy icon does nothing​

What you see: The copy icon does not change to Copied.

Fix:

  1. Reveal the PIN first.
  2. Try again after granting browser clipboard access.

Status shows Failed​

What you see: Status is Failed with an error message.

Fix:

  1. Confirm the smart lock integration is connected.
  2. Retry PIN creation from the reservation.

Valid Period column missing​

What you see: The Valid Period column is not shown.

Fix:

  1. Clear all filters.
  2. Confirm you are not viewing locker-only codes.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Codes do not appear after check-in
  • ❌ Status stays Failed after retries
  • ❌ You cannot open the Access Codes page

Helpful to include:

  • Reservation ID
  • Room number
  • Screenshot of the status row