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Locker Key Collection System

Configure locker-based key collection for self-service check-in. Guests receive a locker code to retrieve their physical room key.

Where to Find It​

Settings → Room Access → Locker / Kiosk Pickup

Guest & Staff Impact​

  • Guests: Pick up their key quickly using a locker code.
  • Staff: Less time spent handing out keys, especially during peak arrival windows.

How It Works​

  1. Guest completes check-in → AVA assigns a locker
  2. Code generated → Guest receives locker code
  3. Guest visits locker → Enters code on keypad
  4. Locker opens → Guest retrieves room key
  5. Locker auto-locks → Ready for next guest

Configuration Steps​

Step 1: Select Locker Method​

  1. Go to Settings → Room Access
  2. Select Locker / Kiosk Pickup as the Room Key Issuance Method
  3. Click Save

Step 2: Configure Locker Settings​

Enable Locker Grid Setup​

Toggle this option to use the visual locker grid interface for:

  • Managing locker assignments
  • Viewing locker status
  • Bulk configuration

Locker Setup Type​

If Locker Grid Setup is disabled, choose:

TypeDescriptionUse Case
Locker Number and CodeBoth locker number and access code displayedPhysical locker banks
Locker Code OnlyOnly access code displayedSingle shared locker

Customizing Guest Instructions​

Navigate to Settings → Customizations → Locker Collection to configure the messages guests see.

Available Message Fields​

FieldPurposeExample
Main MessagePrimary instruction"Collect your room key from the locker"
Secondary MessageDetailed steps"Use the lock code to open the locker compartment"
Other InstructionsAdditional info(Usually left blank)

All messages support multiple languages.

Locker Grid Setup​

When enabled, the Locker Grid provides:

  • Visual representation of all lockers
  • Status indicators (available, occupied, maintenance)
  • Quick assignment for manual operations
  • Bulk actions for setup and reset

Setting Up the Grid​

  1. Enable Locker Grid Setup toggle
  2. Navigate to the Locker Grid section
  3. Define your locker layout (rows × columns)
  4. Assign lockers to rooms or leave for dynamic assignment

Integration Options​

AVA works with various locker systems:

System TypeIntegration Method
Manual/PhysicalCode display only
Electronic LockersAPI integration
Smart LockersDirect control

Contact AVA support for specific locker system integrations.

Troubleshooting​

Guest Can't Open Locker​

  1. Verify the code is entered correctly
  2. Check if locker is actually assigned
  3. Look for physical obstructions
  4. Try manual override if available

Wrong Key in Locker​

  1. Check room-to-locker assignment
  2. Verify housekeeping placed correct key
  3. Review assignment logs

All Lockers Showing Occupied​

  1. Check for check-outs not processed
  2. Manually reset locker status
  3. Review locker grid for stuck assignments

Best Practices​

  • 💡 Create a clear locker location map for guests
  • 💡 Include locker instructions in pre-arrival emails
  • 💡 Train housekeeping on key placement procedures
  • 💡 Regularly audit locker-to-room assignments
  • 💡 Keep spare keys accessible for emergencies

Security Considerations​

  • 🔒 Change locker codes after each use
  • 🔒 Monitor for repeated failed access attempts
  • 🔒 Secure locker area with CCTV
  • 🔒 Implement timeout for uncollected keys

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