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Set Up Building Entrance Access

Quick Setup

This usually takes 3-5 minutes. Add one shared code, then translate the guest instructions.

Use this page when guests need one code to enter the building, then a separate room key.

Shared entrance code

Use this for a property-level entrance code. The code is the same for every guest.

Where to Find It​

Settings → Customizations → Building Entrance Access

Quick Reference​

SettingWhat It ControlsNotes
Main MessageShort entrance instruction shown to guestsTranslated for each enabled language
Secondary MessageExtra directions for the entrance stepOptional and translated too
Entrance CodeThe shared building codeOne code for the whole property
Resetting translations

If you need to start over, click Clear all languages in either message field. This removes the text in every language tab at once.

Before You Start​

Confirm these basics:

  • You know the shared entrance code
  • You know which languages guests should see
  • Your room access method is already configured

Set Up the Building Entrance Access​

  1. Go to Settings → Customizations → Building Entrance Access.

  2. Enter the Main Message in each language tab you use.

  3. Add a Secondary Message if guests need extra direction.

  4. Enter the shared Entrance Code.

  5. Leave Entrance Code blank if you want to clear it.

  6. Click Save Building Entrance Access.

    ✓ You should see a saved confirmation after the save finishes.

Save options

Use Save Building Entrance Access for this card. Use Save All Customization Settings to save the full page.

When Guests See It​

Guests see this after check-in, when AVA shows building entry instructions.

This setting does not replace room-door codes or smart-lock PINs.

What You See → Fix​

The old entrance code still appears​

What you see: The code field still shows the previous value.

Fix:

  1. Clear the Entrance Code field.
  2. Click Save Building Entrance Access.
  3. Reload the page or guest flow.

Guests do not see the new instructions​

What you see: The guest flow shows room access, but not the entrance text.

Fix:

  1. Confirm you clicked Save Building Entrance Access.
  2. Check that the guest finished check-in.
  3. Fill the language tabs you want guests to use.
  4. Reload the guest flow after saving.

The entrance instructions look incomplete​

What you see: One language tab is blank or missing text.

Fix:

  1. Open each enabled language tab.
  2. Add the translated message for that language.
  3. Save the card again.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ The entrance code still does not clear after saving
  • ❌ Guests keep seeing the old instructions after a refresh
  • ❌ You are not sure which room access method should use this block

Helpful to include:

  • A screenshot of the Building Entrance Access card
  • The room access method you use
  • The exact text you saved