Kiosk Settings

Quick Setup

Most hotels finish this in about 3 minutes. You can enroll a kiosk and upload a screensaver here.

Use Settings → Kiosk to manage kiosk devices for guest check-in. You can also set document camera defaults, assisted check-in device settings, and per-device screensavers here.

What You Can Do

Setting	What it controls	Staff use it for
Device row	A kiosk record for one physical device	Creating and tracking one physical device
Document camera defaults	The first camera AVA opens for scans	Keeping kiosk scans consistent
Assisted Check-In mode	Self Check-In or Assisted Check-In	Switching a kiosk between guest-led and staff-led flow
Verify Device	Opens an in-page camera scanner for the latest kiosk QR	Verifying the current ACI browser without leaving its app context
Re-verify staff device	Refreshes the STAFF credential for the exact browser	Recovering a missing, stale, or revoked ACI credential
Browser kiosk binding	Keeps one flexible browser connected to one kiosk	Preventing accidental device takeover
Device screensaver	Idle media and background color for one kiosk device	Branding the device between check-ins

Where To Find It

Settings → Kiosk

Manage Kiosk Devices

Use the platform guides for full setup details:

• Android Kiosk Settings for locked-down Android and browser devices.
• iOS Kiosk Settings for supervised iPhone and iPad devices.

If you only need a camera override, use Document scanner camera on this page.

1. Go to Settings → Kiosk.

2. Open the device row you want to change.

3. Choose Use device-class default, Back camera, or Front camera.

4. Click Save.

   ✓ AVA uses the new camera choice on the next scan.

Camera Choice Looks Wrong

What you see: The kiosk still opens the old camera.

Fix:

1. Refresh the kiosk configuration.

2. Restart the scanner on the device.

3. Try another scan.

   ✓ The kiosk should use the updated camera choice.

Manage Assisted Check-In Devices

Quick Setup

This usually takes less than 5 minutes. You need a kiosk already enrolled for Assisted Check-In.

Use this section when one kiosk staff device needs Assisted Check-In. The staff kiosk stays in control of the check-in flow.

1. Go to Settings → Kiosk.

2. Open the kiosk row.

3. Select Assisted Check-In.

4. Click Save.

   ✓ The row now shows Assisted Check-In mode.

Staff device status

ACI shows readiness on staff check-in and checkout screens. Staff search, reservation lists, and state-changing ACI actions require a ready staff device. One-device and two-device ACI use the same staff-device requirement. Demo mode remains available without device verification. If the credential is missing or stale, click Verify Device on the ACI readiness panel. Use Re-verify staff device from Settings → Kiosk if the scanner is unavailable. Use Refresh assisted check-in devices after remote changes or when the row looks stale.

Verify the ACI staff device

Verify the browser or kiosk device when ACI recommends staff verification. This readiness check applies to one-device and two-device ACI. ACI staff lookup, reservation lists, check-in, checkout, and payment controls require verification. Use Verify Device from the ACI readiness panel to scan the QR inside the current browser. This keeps Web Clip, PWA, and browser-wrapper storage in the same app context. You can scan from phones, tablets, laptops, or desktops with camera access.

Before you start, ask an admin to display the latest one-time ACI QR from Settings → Kiosk. Open the kiosk row, select Get verify link, choose Assisted Check-In (ACI), and select Show QR.

1. On the ACI staff page, find the readiness panel.

2. Select Verify Device.

3. Allow camera access when your browser asks.

4. Point the camera at the latest kiosk verification QR.

5. Wait for AVA to verify the device and reload the current page.

   ✓ The current browser context stays open, and ACI shows the device as ready. ✓ Two-device ACI or same-name grouping can use the verified staff credential.

Verification remains active during lookup

If verification finishes while an earlier device lookup is still loading, AVA keeps the new kiosk binding and staff credential. The earlier response cannot return the kiosk to "Kiosk not ready".

During scanning or camera errors, the modal keeps all five numbered steps visible. The camera preview resizes to fit your screen. A status strip shows camera startup, "Point the camera at the QR code.", or a camera error. On landscape tablets and desktop windows, the preview appears beside the steps.

If the scanner is unavailable, use Re-verify staff device in the matching Settings → Kiosk row. Complete the latest one-time link on the intended physical device, then refresh ACI.

One-time verification QR

The kiosk verification QR works once. Generate a new QR if someone already scanned it or opened its link.

Understand the readiness status

Status	Meaning	What you should do
Ready	This browser is verified and its STAFF credential works.	Continue using ACI.
Staff verification recommended	This browser needs the latest one-time verification link.	Select Verify Device, then scan the latest kiosk QR.

AVA can recover a stale credential when the exact verified browser still has its reset authorization. If recovery fails, complete the latest one-time verification link from Settings → Kiosk. After verification, AVA performs a fresh list load before enabling staff operations.

Staff device verification is required for specific flows

What you see: ACI shows "Staff verification recommended", or a credential-dependent flow cannot continue.

Fix:

1. Confirm the browser is the intended staff device for this hotel.
2. Ask an admin to display the latest ACI verification QR.
3. Select Verify Device in the ACI readiness panel.
4. Allow camera access, then scan the QR.
5. Wait for the ACI page to reload and retry the specific flow.

If the scanner cannot open, use Settings → Kiosk and select Re-verify staff device. Complete the latest one-time link on the intended device.

AVA keeps staff operations unavailable until verification succeeds.

Verify Device cannot scan the QR

What you see: The camera does not open, the QR is rejected, or the scanner closes.

Fix:

1. Confirm the browser allows camera access.

2. Use a new ACI QR generated in Settings → Kiosk.

3. Hold the QR steady inside the camera view.

4. Confirm you are verifying the intended staff device for this hotel.

5. Select Verify Device again after generating a replacement QR.

   ✓ The current ACI page reloads after AVA accepts the verification QR.

If the camera remains unavailable, use Re-verify staff device from the matching kiosk row.

Set a Device Screensaver

Quick Setup

This usually takes 2 minutes. You need one ACI device and one image or video file.

Use this section for the idle screen on one ACI device. It is per device, not property-wide. Use Settings → Customizations → Branding for the shared hotel brand look.

1. Open the ACI kiosk row.

2. Go to Device screensaver.

3. Pick a PNG, JPEG, GIF, WebP, MP4, or WebM file. ✓ The picker shows Maximum file size: 10 MB.

4. Choose a background color.

5. Click Save.

   ✓ The device shows the new idle screen when it becomes inactive.

6. Click Remove screensaver to return to the default idle screen.

Device-specific behavior

The screensaver only appears on that device. Other kiosks keep their own settings.

Screensaver Will Not Save

What you see: The upload fails or the preview does not load.

Fix:

1. Check the file type.

2. Use a PNG, JPEG, GIF, WebP, MP4, or WebM file that is 10 MB or smaller.

3. Try again after refreshing the kiosk page.

   ✓ AVA should save the screensaver after a supported file upload.

Still Stuck?

Contact success@vouch-technologies.com if:

• The kiosk row never appears in Settings → Kiosk.
• The screensaver upload keeps failing on supported files.
• Two-device ACI cannot connect after re-verification.
• Same-name reservation grouping remains unavailable after re-verification.

Helpful to include:

• The kiosk device name or Mini MDM Device ID
• A screenshot of the screensaver section
• The file type you uploaded
• The exact staff-device notice, if shown
• The time the issue started

Related Guides

• Set Up Assisted Check-In
• Set Up Your Check-In Branding
• Android Kiosk Settings
• iOS Kiosk Settings