Set Up Kiosk Settings

Quick Setup

Click Add device, choose a setup, name the devices, and pair each device. Most stations take about five minutes.

Use Settings → Kiosk to manage physical check-in stations. Each station card shows its staff device, guest tablet, setup, and next step.

This guide covers Check-in Connect device management, browser pairing, two-device Assisted Check-In, managed devices, and device routing.

Where To Find It

Settings → Kiosk

Quick Reference

Setting	What it controls	Use it to
Add device	Opens the station setup wizard	Add a new check-in station
Setup	Self check-in or Assisted Check-In flow	Choose how guests check in
Pair device	Shows staff-device pairing details	Connect an unpaired staff device
Pair a different device	Replaces the paired staff browser	Move a station to another browser
Pair guest tablet	Starts new guest-tablet pairing	Add a tablet to a two-device station
Use an existing tablet	Shares or moves an enrolled tablet	Reuse a tablet without pairing again
Guest Tablets	Lists enrolled guest tablets	Review status, names, assignments, and defaults
Move to another device	Re-verifies an enrolled Guest Tablet	Replace its browser or physical device
Device name	Identifies the physical station	Match a staff device to its desk
Guest tablet name	Identifies the paired guest tablet	Match a guest tablet to its station
Screensaver templates	Stores reusable idle-screen designs	Apply the same screensaver to eligible tablets
Show	Filters station cards by device count	Find one-device or two-device stations
Status	Filters station cards by activity	Find active or inactive stations
Advanced	Contains managed-device tools	Enrol and manage Android or iOS devices
Encoder and terminal routing	Links station hardware	Keep room access and payment routing correct

Before You Start

Confirm these requirements:

• You can open Settings → Kiosk.
• Your browser or tablet has reliable internet access.
• You have the physical staff device ready.
• You have the guest tablet ready for two-device Assisted Check-In.
• You have the required management permissions for device actions.

Flexible browser devices need durable browser storage. Private windows and new browser profiles require pairing again.

Manage Check-in Connect Devices

Use Settings → Kiosk to manage staff devices and Guest Tablets. Check-in Connect calls the staff device a Master and the guest-facing tablet a Guest Tablet. The same Guest Tablet can serve more than one authorized Master.

Register and name a Guest Tablet

Register each physical tablet once before assigning it to a station.

1. Open Settings → Kiosk.
2. Open Guest Tablets.
3. Click Add guest tablet.
4. Enter a clear Name, such as Lobby Tablet 1.
5. Save the tablet.
6. On the tablet, open the enrollment page and enter the displayed code or scan its QR code.

✓ The tablet appears with its name, connection status, and current assignments. ✓ Enrollment is separate from assigning the tablet to a Master.

Assign a Guest Tablet to a Master

Assign one tablet to one or more authorized staff devices.

1. Open the Guest Tablet row.
2. Click Link this guest tablet to Masters.
3. Select one or more Check-in Connect Masters.
4. Review the assignments.
5. Save the changes.

✓ Each selected Master can use the tablet for two-device Assisted Check-In. ✓ Sharing a tablet does not remove its other authorized Masters. ✓ AVA blocks changes that would interrupt an active guest session.

Set tablet defaults

Set the default peripherals for a Guest Tablet before assigning it to a station.

1. Open the Guest Tablet row.
2. Set the default Encoder and Payment Terminal, when available.
3. Save the changes.

✓ New station assignments use these defaults unless the station has an explicit routing choice. ✓ Two-device ACI preselects the saved encoder when it is still active. ✓ Review the station routing after changing a shared tablet's defaults.

Manage screensaver templates

Create reusable screensaver templates for idle Guest Tablets.

1. Open Screensaver templates.
2. Click Create template.
3. Enter a Template name.
4. Add images, GIFs, or videos.
5. Set the default hold and transition settings.
6. Save the template.
7. Open a Guest Tablet and select the template.
8. Save the tablet.

The Template name is required. If you try to save without one, AVA marks the field and shows an error.

The default hold applies to still images. GIFs and videos play to the end unless you choose a per-item duration. Images and GIFs can be up to 10 MB. Videos can be up to 50 MB and five minutes.

The Guest Tablet uses the selected template while idle. The kiosk screen shows a read-only review of the tablet's effective screensaver. Changing a template updates every eligible tablet using that template. Deleting a template unlinks it from assigned tablets and cannot be undone.

Delete a Guest Tablet safely

Delete a Guest Tablet only after its active sessions finish.

1. Open the device row in Settings → Kiosk.
2. Confirm the device is not handling a guest check-in.
3. Review the linked Masters shown in the confirmation.
4. Click Delete guest tablet.
5. Confirm the warning.

Deleting revokes tablet access

Deleting removes the tablet from linked Masters and revokes its device access. You must enroll the tablet again before using it.

AVA blocks deletion while the tablet handles an active check-in.

Launch Check-in Connect for staff

Staff can launch Check-in Connect from AVA without receiving a new physical-device credential.

1. Sign in to AVA with your staff account.
2. Open Settings → Kiosk.
3. Select the assigned Check-in Connect Master.
4. Click Open Check-in Connect.

✓ AVA opens a short-lived staff launch session for the hotel you currently selected. ✓ The new staff tab shows a loading card while the launch session is created. ✓ Your durable device pairing remains unchanged. ✓ The Check-in Connect landing page shows the assigned Guest Tablet and device status.

Check-in Connect names the virtual Master with your active staff profile name. If the profile name is unavailable, AVA keeps its existing account-name fallback.

The launch stays scoped to the hotel selected when you opened it. Refreshing the tab does not restore a Check-in Connect session from another hotel. Streamliner Owners can use this staff launch when their Owner access is assigned to the hotel. Verified Home-backed employees can also launch Check-in Connect when they have access to the selected hotel.

Launch sessions expire

Open Check-in Connect again when a launch session expires. This does not require re-pairing a verified physical device.

Open Device setup from a Streamliner launch

When you launch Check-in Connect from Streamliner, Device setup can reuse that verified staff session. You do not need to scan the physical-kiosk QR code again.

1. Launch Check-in Connect from Streamliner for the correct hotel.
2. Open Device setup on the Check-in Connect landing page.
3. Review the device status panel.

✓ The panel opens when the staff session matches the selected hotel and virtual Master. ✓ The existing QR verification flow remains available when the session is missing or invalid.

Physical kiosk sessions still use their existing device verification flow.

Launch Check-in Connect from the Assisted Guest Link menu

Use the Check-in menu when you need to open Check-in Connect during front-desk work.

1. Open the Check-in menu.
2. In the Guest link section, select Assisted.
3. Click Open Check-in Connect.
4. Select the Guest Tablet that serves your desk.

✓ AVA opens Check-in Connect for the hotel currently selected in AVA. ✓ The new staff tab shows a loading card while the launch session is created. ✓ The tablet selection does not create a new physical pairing.

Each launched tab keeps its own hotel context. You can work in another hotel in a separate AVA tab without changing this session.

If launch fails, return to Kiosk Settings and confirm your Master assignment.

Check the hotel context before launching

Open Check-in Connect only after selecting the hotel where you will receive guests.

1. Switch to the correct hotel in AVA.
2. Confirm the hotel name in the current AVA context.
3. Launch Check-in Connect from Settings → Kiosk or Check-in → Guest link → Assisted.
4. Keep the new Check-in Connect tab open for that hotel.

✓ The launched tab keeps the selected hotel, even when another AVA tab uses another hotel. ✓ Refreshing the launched tab does not restore a different hotel's kiosk session.

Filter station cards

Use the Show filter to display All, 1 device, or 2 devices. Use the Status filter to display All status, Active, or Inactive.

The filters apply to station cards only. Guest Tablet management remains available in its own tab.

Add a Check-In Station

Use the wizard to create one card for each physical station.

1. Go to Settings → Kiosk.
2. Click Add device.
3. Choose one setup:
   • Self check-in kiosk
   • Assisted check-in, one device
   • Assisted check-in with a guest tablet
4. Enter a Device name, such as Front Desk 1.
5. If needed, enter a Guest tablet name.
6. Continue to Pair staff device.
7. On the staff device, open the kiosk setup address shown.
8. Enter the Pairing code, scan the QR code, or open the Pairing link.
9. For two-device setup, pair the guest tablet when prompted.
10. Click Finish.

✓ The station card shows the device names, setup chip, and Paired status. ✓ Select Skip for now to finish later. ✓ An unfinished station shows Setup incomplete and its next step.

Pair or Replace a Staff Device

Use Pair device for an unpaired station. Use Pair a different device when replacing its current browser.

1. Find the station card in Settings → Kiosk.
2. Click Pair device or Pair a different device.
3. Choose Pairing code, Scan QR code, or Pairing link.
4. On the staff device, open the kiosk setup address shown.
5. Enter the code, scan the QR code, or open the link.
6. Wait for the card to show Paired.

The current browser keeps working until the replacement connects. The old browser then signs out automatically. The station keeps its setup, encoder links, and guest-tablet pairing.

Pairing links work once

Opening a pairing link on another computer uses it. Generate new pairing details if the link was opened accidentally.

Pairing codes expire after 10 minutes. QR codes and links expire after 24 hours. Generating new details cancels previous details.

Change a Station's Setup

Change the station between self check-in and assisted check-in.

1. Find the station card in Settings → Kiosk.
2. Click Settings on the card.
3. Under What this device is used for, choose a setup.
4. Save the change.

✓ The station card shows the new setup chip. ✓ Two-device setup shows the guest-tablet action.

Pair a Guest Tablet

Use this flow for Assisted check-in with a guest tablet.

1. Confirm the station chip says Assisted · 2 devices.
2. Click Pair guest tablet.
3. Choose Pair a new tablet.
4. Add a Guest tablet name, if needed.
5. On the tablet, choose Enter code or Scan QR code.
6. Enter the code or scan the QR code shown in AVA.

✓ The card shows the tablet name, platform, and connection status. ✓ The status shows Online or Offline and Idle or Tablet in use.

Move an enrolled Guest Tablet to another device

Re-verify an enrolled Guest Tablet when its browser or physical device changes. This keeps the tablet name, linked Masters, screensaver, and peripheral defaults.

Finish active check-ins first

AVA blocks Guest Tablet re-verification while the tablet serves an active check-in. Complete the check-in before starting the replacement.

1. Open Settings → Kiosk.
2. Open the Guest Tablets tab.
3. Find the existing Guest Tablet.
4. Click Move to another device.
5. In the modal, use the verification code, QR code, or direct link.
6. Complete verification on the replacement browser or device.
7. Refresh the station card after verification finishes.

✓ The replacement device uses the existing Guest Tablet configuration. ✓ The old device remains active until the replacement completes verification. ✓ AVA rotates access after successful verification and signs out the old browser.

Do not delete the Guest Tablet or pair a new tablet for this replacement. Those actions create a different enrollment or remove existing assignments.

Identify paired devices on their screens

Use device names to match each physical tablet to its station.

1. Open Settings → Kiosk.
2. Find the station card.
3. Read the Device name and Guest tablet name.
4. On the staff device, open Device status.
5. Confirm the hotel and paired guest-tablet name.
6. On the guest tablet, check its idle screen.

✓ The staff device shows the guest tablet paired with that desk. ✓ The guest tablet shows its own name and Paired with [desk name]. ✓ A tablet without a saved name still shows its connection state.

Device status can be unknown

AVA shows Unknown when it cannot confirm a device state. Do not treat Unknown as online or offline.

Share or move an existing tablet

Use Use an existing tablet when the tablet is already enrolled at your hotel.

1. Click Pair guest tablet or Pair a different tablet.
2. Choose Use an existing tablet.
3. Select the tablet.
4. Choose Share to keep its existing station.
5. Choose Move to remove its existing station.
6. Confirm the action.

Share lets one tablet serve multiple stations. Move is unavailable while the tablet handles an active check-in.

Unpair a guest tablet

1. Open the station card.
2. Click Unpair guest tablet.
3. Confirm the action.

✓ This station loses authorization only. ✓ Other shared stations keep their tablet access.

Choose a Guest Tablet and hardware routing

Use the Guest Tablet chooser when you connect or change a tablet during two-device ACI.

1. Open the staff device's Find a guest tablet or Change guest tablet action.
2. Review each tablet's name, connection status, and availability.
3. Choose Use this guest tablet, Add to this workstation, or Move from a workstation.
4. Expand Hardware routing on the tablet you want to configure.
5. Select an active Keycard encoder and Payment terminal.
6. Click Save hardware routing.

✓ Encoder and terminal names include their configured locations when available. ✓ Unavailable or inactive hardware is labeled instead of showing only an opaque ID. ✓ An empty selection uses the Staff master's current routing. ✓ Saved tablet routing follows the tablet across its authorized Staff workstations. ✓ Reopening the chooser or reloading the page shows the saved encoder and terminal selections.

Add a tablet and set its routing

Use Add to this workstation when you need to connect a tablet and route its hardware.

If the tablet has an active encoder, payment terminal, or saved default, AVA keeps the chooser open.

1. Select Add to this workstation on the tablet card.
2. Wait for the tablet to connect.
3. Confirm the green Connected ✓ message.
4. Review or change the tablet's Hardware routing form.
5. Select Done after the routing save finishes.

✓ AVA scrolls the connected tablet into view. ✓ The routing form opens automatically when hardware is available. ✓ Done stays disabled while routing saves.

If the tablet has no hardware to route, Add to this workstation closes the chooser after connecting. Use this guest tablet, switching tablets, and Move from still close the chooser as before.

Use the tablet's default encoder in two-device ACI

Two-device ACI uses the selected Guest Tablet's saved encoder when it is active. This reduces repeated encoder selection during staff-assisted keycard encoding.

• If the tablet default is active, AVA preselects it in the staff keycard flow.
• If the default is missing or inactive, AVA keeps manual encoder selection available.
• If you switch Guest Tablets, AVA validates and uses the new tablet's active default.
• Manual encoding outside two-device ACI keeps its existing encoder-selection behavior.

Keep the default current

Update the Guest Tablet default after replacing, disabling, or renaming an encoder. An inactive default cannot be selected automatically.

The chooser can include enrolled tablets that are not linked to your current workstation. Only a verified two-device Staff session can change tablet routing. AVA still validates tablet enrollment and the configured hardware inventory.

Enrol a Managed Device

Managed Android and iOS enrolment remains under Advanced. Use this option for locked-down devices managed by Vouch.

Enrol a managed Android device

Factory reset required

Android enrolment erases the device. Back up required data first.

1. Go to Settings → Kiosk and expand Advanced.
2. Click Enrol managed device and choose Android.
3. Add an optional device label.
4. Click Create locked-down device.
5. Factory reset the Android device.
6. Turn it on and tap the screen six times.
7. On the matching row, click Enroll Device.
8. Scan the QR code in the Enroll Device QR Code modal.
9. Complete Android setup.
10. Return to Settings → Kiosk and click Refresh.

The enrolment QR code is one-time use and lasts three hours. For iOS, follow iOS Kiosk Settings. For detailed Android options, see Android Kiosk Settings.

Manage Managed Devices

Use the managed-device list under Advanced.

• Click Refresh to update device status.
• Click Restart, Lock, or Unlock for remote actions.
• Click Call, review the warning, then click Start call.
• Click Un-enroll only when you accept the reset warning.
• For a stale managed setup, refresh enrollment status, clear encoder routing, then click Remove this device.
• Legacy kiosk rows do not offer Remove this device.

Un-enrolment can reset the device

Confirm that the device is not serving guests before un-enrolling it.

Stale setup removal checks routing

AVA blocks stale managed removal while the device remains enrolled. It also blocks removal when encoder routing is present or cannot be verified.

View the Unlock Code

1. Expand Advanced.
2. Find the Unlock Code card.
3. Click Show.
4. Click Copy code.

✓ AVA shows “Unlock code copied”.

Configure Encoder and Terminal Routing

Link each station to its room access encoder and payment terminals.

1. Open the station card.
2. Review the Device name.
3. Choose the devices under Encoder routing and Terminal routing.
4. Click Save mappings.
5. Under Advanced, enable Enable guest selection if guests choose an encoder.

✓ The card shows the linked encoder and terminal count. ✓ Read-only staff can view routing but cannot save changes.

Update a legacy kiosk row

What you see: A station card shows Legacy kiosk.

Fix:

1. Open the station card.
2. Choose the correct encoder, or clear the old value.
3. Click Save mappings.

✓ The Legacy kiosk badge disappears after saving.

Troubleshooting

Camera choice looks wrong

What you see: A kiosk opens an unexpected camera during document scanning.

Fix:

1. Open the kiosk's camera settings.
2. Choose the correct device-class default or camera override.
3. Save the setting and restart the scanner.

✓ The kiosk uses the saved camera on its next scan.

Pairing details do not work

What you see: The card stays Not paired yet, or pairing has expired.

Fix:

1. Click Pair device or Pair a different device again.
2. Open the kiosk setup address on the intended staff device.
3. Use the newest code, QR code, or link.
4. Wait for Paired status.
5. Click the refresh icon if the card does not update.

Do not open a pairing link on another device first.

Guest tablet pairing is unavailable

What you see: You cannot pair or replace the guest tablet.

Fix:

1. Confirm the station uses Assisted check-in with a guest tablet.
2. Finish any active check-in using the current tablet.
3. Confirm the tablet is online and idle.
4. Refresh the station card and try again.

If you are replacing a browser or device, use Guest Tablet re-verification. Do not delete the enrolled tablet or choose Pair a new tablet.

Move to another device is unavailable

What you see: The Move to another device action is disabled.

Fix:

1. Finish the active check-in using the current Guest Tablet.
2. Wait until the tablet status shows it is idle.
3. Refresh Settings → Kiosk.
4. Click Move to another device again.

The current tablet stays safe

AVA disables the action while the tablet serves an active check-in. The current tablet keeps working until a replacement verifies successfully.

The replacement Guest Tablet is not ready

What you see: Verification finished, but the station still shows the old status.

Fix:

1. Confirm the replacement browser completed the full verification flow.
2. Keep the replacement Guest Tablet page open.
3. Refresh Settings → Kiosk.
4. Refresh the station card again.
5. Confirm the replacement device shows the saved tablet name and station.

If verification does not finish, generate a fresh verification link or QR code. Do not reuse a link that another device already opened.

Devices do not appear

What you see: The station card or managed-device list stays empty.

Fix:

1. Click the refresh icon in the Kiosk devices header.
2. For managed devices, click Refresh under Advanced.
3. Confirm the physical device finished setup.
4. Wait for one refresh cycle, then try again.

Device names or pairing labels are missing

What you see: A physical device does not show its station or paired tablet name.

Fix:

1. Confirm the station card has a Device name.
2. Confirm the two-device station has a Guest tablet name.
3. Refresh Settings → Kiosk.
4. Reopen Device status on the staff device.
5. Reload the guest tablet after it becomes Online.

✓ The staff device shows the current pairing details. ✓ The guest tablet shows its name and paired desk when those names are saved.

If a status shows Unknown, wait for the next connection update.

Check-in Connect launch fails

What you see: The new tab stays blank, returns you to AVA, or shows an expired session.

Fix:

1. Return to Settings → Kiosk.
2. Confirm the correct hotel is selected in AVA.
3. Confirm the Master is active and assigned to that hotel.
4. Wait for the loading card to finish.
5. If the session expires, click Open Check-in Connect again.
6. Confirm the Guest Tablet is online, if you need two-device check-in.

✓ A new launch session opens for the selected hotel without changing device pairing.

Launch returns an authorization error

What you see: Check-in Connect returns a 401 error after you click Open Check-in Connect.

Fix:

1. Confirm you are signed in with a verified staff account.
2. Switch to the hotel where you need to work.
3. Ask an administrator to confirm your account has access to that hotel.
4. Sign out, sign in again, and launch Check-in Connect.

Home-backed employees do not need a legacy employee type to launch Check-in Connect. The account still needs verified staff access to the selected hotel.

Device setup asks for QR verification after a Streamliner launch

What you see: Device setup opens the QR scanner after you launched Check-in Connect from Streamliner.

Fix:

1. Close the Check-in Connect tab.
2. Return to Streamliner and select the correct hotel.
3. Launch Check-in Connect again from Streamliner.
4. Open Device setup in the new tab.

If the scanner still opens, confirm you used the same staff session and hotel. Physical kiosk sessions still require their normal QR verification.

Hardware routing shows unavailable devices

What you see: A Guest Tablet shows an unavailable or inactive encoder or terminal.

Fix:

1. Expand Hardware routing for the affected Guest Tablet.
2. Select an active device with the correct configured name and location.
3. Click Save hardware routing.
4. Ask an administrator to restore the missing device if no active option appears.

If the encoder default is inactive, two-device ACI keeps manual selection available.

Do not use an opaque ID to identify physical hardware. Check the device name and location in the device inventory first.

Hardware routing disappears after a reload

What you see: You saved hardware routing, but the chooser shows blank selections after reopening or reloading.

Fix:

1. Confirm you saved the routing for the intended Guest Tablet.
2. Reopen Hardware routing for that tablet.
3. Refresh Settings → Kiosk once.
4. If the selections remain blank, choose the active encoder and terminal again, then select Save hardware routing.

✓ Saved selections should remain visible when you reopen the chooser or reload the page.

Check-in Connect opens for the wrong hotel

What you see: A refreshed Check-in Connect tab shows another hotel's station or guest tablet.

Fix:

1. Close the incorrect Check-in Connect tab.
2. Return to AVA and select the correct hotel.
3. Confirm the hotel name before opening Check-in Connect again.
4. Launch a new session from Settings → Kiosk or the assisted guest-link menu.

✓ The new tab stays scoped to the hotel selected at launch.

A screensaver template cannot be saved

What you see: AVA highlights Template name after you click Create template or Save template.

Fix:

1. Enter a clear name, such as Lobby tablet loop.
2. Confirm the name remains visible in the Template name field.
3. Click Create template or Save template again.

✓ The error clears after you enter a name.

A Guest Tablet cannot be deleted

What you see: Delete guest tablet is unavailable.

Fix:

1. Confirm no active check-in uses the tablet.
2. Remove the tablet from every Master assignment.
3. Wait for the tablet status to refresh.
4. Delete the tablet again.

✓ AVA protects active sessions and allows safe device cleanup afterward.

The screensaver preview differs from the tablet

What you see: The kiosk review does not match the idle Guest Tablet.

Fix:

1. Open the Guest Tablet row.
2. Confirm the selected screensaver template.
3. Confirm the template is published and saved.
4. Refresh the Guest Tablet after it reconnects.

✓ The kiosk review reflects the tablet's effective screensaver.

Kiosk actions are disabled

What you see: Pairing, enrolment, or device-action buttons are disabled.

Fix:

1. Ask an administrator to check your kiosk permissions.
2. Confirm you have settings:write for station changes.
3. Confirm you have mini_mdm:manage for managed-device actions.
4. Refresh AVA after permissions change.

Still Stuck?

Contact success@vouch-technologies.com if:

• ❌ Pairing fails after generating new details.
• ❌ Devices never appear after setup.
• ❌ A device action fails repeatedly.
• ❌ A tablet remains unavailable after its active check-in ends.

Include the device model, station name, error screenshot, and time of failure.

Related Guides

• Android Kiosk Settings
• iOS Kiosk Settings
• Assisted Check-In Setup