Set Up Combined Rooms

Quick Setup

Most hotels do not need combined rooms. Use this only when one PMS room should open two or more physical rooms.

This guide helps you set up combined-room aliases. Use them when one PMS room should open multiple physical rooms. AVA localizes the Combined Rooms editor, so labels and notifications match your selected language. The Guest/PMS room field is searchable and opens as soon as you click it. You can open this manager from Settings → Room Access, or from the Combined Rooms button on setup pages.

Quick reference

Term	What it means	Example
Guest/PMS room	The room assigned to the reservation	306
Physical target rooms	The rooms, locks, or encoder rooms access should target	306A, 306B
Opens itself	Default behavior when no combined-room rule exists	306A opens 306A
Combined-room alias	A rule that sends one PMS room to multiple access targets	306 opens 306A, 306B

When to use combined rooms

Use combined rooms when your hotel sells or assigns one PMS room, but the guest must access multiple physical rooms.

Common examples:

• 306 is sold as a suite, but guests need access to 306A and 306B
• Family Room includes two connecting rooms
• One reservation room should open a bedroom and a separate private lounge

Do not create combined-room rules for normal rooms. AVA already treats normal rooms as Opens itself.

Where to find it

1. Go to Settings → Room Access.
2. Select Smart Lock (PIN) or Keycard Encoding.
3. Open Combined Rooms.

You can also open Combined Rooms from the room-access setup pages. Use that shortcut when you are already assigning locks or encoder mappings.

Step 1: Check the physical-room mappings first

Before you combine rooms, make sure the physical rooms are mapped correctly.

For smart locks

Assign locks to the physical rooms that actually have doors.

Example:

Room	Lock assignment
306A	Lock on 306A
306B	Lock on 306B
306	No direct lock needed unless it has its own lock

For keycards

Map encoder room names to the physical rooms if your encoder names differ from PMS room names.

Example:

PMS room	Encoder room name
306A	306A
306B	306B
306	Usually not needed

How this works

Combined rooms do not replace smart-lock assignments or keycard encoder room mappings. They only tell AVA which physical rooms to use when access is generated.

Step 2: Add a combined-room rule

1. In Combined Rooms, click Add Combined Room.
2. Set Guest/PMS room to the room assigned to the reservation. Click the field to open the searchable list, then type the room number.
3. In Physical rooms that should open, select each room the guest should access.
4. Review the preview.
5. Click Save.

Example:

Field	Value
Guest/PMS room	306
Physical rooms that should open	306A, 306B

✓ AVA shows 306 as Opens 2 rooms: 306A, 306B. ✓ Combined rooms also show a small Combined badge in room lists.

Step 3: Leave normal rooms alone

You do not need to create rules like 306A → 306A.

AVA already uses identity behavior:

PMS room	What AVA opens
306A	306A
306B	306B
307	307

Step 4: Test access

Test the combined room before using it for a live guest.

Smart locks

1. Open Smart Lock Setup.
2. Select the combined PMS room.
3. Click Test PIN Generation.

✓ AVA should generate access for the locks assigned to each target room.

Keycards

1. Open a test reservation assigned to the combined PMS room.
2. Click Encode Keycard.
3. Select the encoder if prompted.
4. Encode the card and test each physical door.

✓ The card should open every target room.

Keycard encoder support

Multi-room keycards need encoder support. Saflok/Ambiance, GreatLocks, Onity, and LockSDK support multi-room encoding in AVA. Be-Tech and PMS-integrated encoders must be encoded room by room. For LockSDK, multi-room guest cards require RF50/Mifare lock type 5 and support up to 4 rooms.

After you switch encoders

If you move to an unsupported encoder, you can still open Combined Rooms to clean up old aliases. AVA shows Reset only when aliases already exist. Add and edit stay disabled until you switch back to a supported encoder.

Change or reset a combined room

Edit targets

1. Open Combined Rooms.
2. Find the Guest/PMS room.
3. Click Edit.
4. Update Physical rooms that should open.
5. Click Save.

Reset to normal behavior

1. Open Combined Rooms.
2. Find the Guest/PMS room.
3. Click Reset.
4. Confirm the reset.

✓ The room returns to Opens itself.

Troubleshooting

The combined room does not appear in Encode Keycard

What you see: The virtual room, such as 306, is missing from the room dropdown.

Fix:

1. Confirm 306 exists as a PMS room in AVA.
2. Refresh Operations View or the reservation page.
3. Try Encode Keycard again.

Keycard encoding says multi-room is not supported

What you see: AVA says your encoder cannot encode multiple rooms.

Fix:

1. Check your encoder type in Settings → Room Access.
2. If you use Be-Tech or a PMS-integrated encoder, encode each physical room separately.
3. If you use LockSDK, confirm the lock type is RF50/Mifare lock type 5 and the alias has 4 or fewer target rooms.
4. If aliases already exist, use Reset only to remove old combined-room rules.
5. Contact Support if your vendor says multi-room encoding should be supported.

Smart lock PIN only opens one room

What you see: The PIN works on one door, but not every combined-room target.

Fix:

1. Open Smart Lock Setup.
2. Check that each physical room has the correct lock assigned.
3. Run Test PIN Generation again for the combined PMS room.

Encoder room names are wrong

What you see: The card encodes, but the doors do not match the intended rooms.

Fix:

1. Open Keycard Encoder Room Mapping.
2. Check mappings for the physical target rooms, such as 306A and 306B.
3. Update the encoder room names if needed.
4. Encode another test card.

Still Stuck?

Contact success@vouch-technologies.com if:

• ❌ A combined-room rule saves but does not affect access
• ❌ A supported encoder does not open every target room
• ❌ Smart lock PINs fail for every target room

Helpful to include:

• Screenshot of the Combined Rooms section
• Guest/PMS room and target rooms
• Room access method and vendor
• Time the issue started

Related Guides

• Set Up Smart Lock Assignments
• Keycard Room Mapping
• Keycard Encoder Troubleshooting