Troubleshooting Home
Use this page when something is blocked during operations and you need the fastest path to resolution.
Start Here
- Identify the symptom in the table below.
- Open the linked guide.
- Follow the step-by-step fix and "Still Stuck?" section.
| Symptom | Open this guide |
|---|---|
| Check-in is blocked right now | Check-In Blocked: Fast Triage |
| Check-in is blocked because reservation name does not match ID/passport | Check-In Blocked: Name Mismatch |
| Reservation or guest updates are not syncing | Data Not Updating |
| PMS cannot connect or keeps failing | PMS Connection Errors |
| Staff cannot log in | Login Problems |
| Access was revoked after changing hotels | Access Revoked After Switching Hotels |
| Settings fail after switching hotels | Settings Not Saving After Switching Hotels |
| App reloads, blanks, or UI is broken | App Reloads or Shows a Blank Screen and Display Problems |
| WhatsApp setup or delivery problems | WhatsApp Issues |
| Smart lock access problems | Smart Lock Troubleshooting |
If You Are on a Live Check-In
Use this order:
FAQ vs Troubleshooting
- FAQ (Common Questions): short answers and quick links.
- Troubleshooting: incident guides for blocked tasks and recovery steps.