Choose a Room Access Method
Most hotels use one method. Pick the best fit first, then set it up in about 10–15 minutes.
This guide helps you choose a room access method and start setup in AVA.
Quick comparison
| Option | Best for | What guests receive | What staff handles |
|---|---|---|---|
| Smart locks (PIN) | PIN-based entry | A door code | Lock mapping + PIN tests |
| Keycard encoders | Physical cards at the desk or kiosk | Encoded keycard | Encoder setup + card stock |
| Lockers | Key pickup after check-in | Locker number + code | Locker grid + key placement |
| Assisted Check-In | Staff-led check-in without digital access | No access issued in AVA | Manual key handoff |
Show the Room Information Email Button
This takes about 1 minute. The button is shown by default.
Use this setting if you want checked-in guests to email themselves room-ready details from the room card.
| Setting | What It Controls | Where Guests See It |
|---|---|---|
| Show Room Info Email Button | Shows or hides the Email room information button | CCI v3 room cards after check-in |
| Default value | Keeps the button visible when the setting is missing | Existing guest flows stay unchanged |
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Go to Settings → Room Access.
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Find Show Room Info Email Button.
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Turn the switch on or off.
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Click Save.
✓ Guests will see or lose the Email room information button on room cards.
Guests receive the room-ready details already shown on the card. That can include room, access, building entrance, and WiFi information.
Smart locks (PIN)
Use smart locks if you want PIN-based entry with no front-desk handoff.
Start here:
- Smart Locks Overview
- Set Up Smart Lock Assignments
- Set Up Combined Rooms
- Igloohome Setup
- TTLock Setup
- Wishome Setup
- Smart Lock Instructions
- Smart Lock Troubleshooting
Keycard encoders
Use keycard encoders if your team issues physical keys at the desk or kiosk.
Start here:
- Keycard Encoders Overview
- ACSHotel Setup
- Set Up Keycard Encoders
- Set Up Combined Rooms
- Keycard Guest Instructions
- Keycard Encoder Troubleshooting
Lockers
Use lockers if guests pick up keys or access codes from a locker.
Start here:
Still Stuck?
Contact success@vouch-technologies.com if:
- ❌ You are unsure which method fits your property
- ❌ You need to support two methods at the same time
- ❌ Room access setup blocks check-ins for more than 30 minutes
Helpful to include:
- Your chosen room access method
- Vendor name (if any)
- Screenshot of the Room Access settings page