Choose a Room Access Method
Quick Choice
Most hotels use one method. Pick the best fit first, then set it up in about 10–15 minutes.
This guide helps you choose a room access method and start setup in AVA.
Quick comparison
| Option | Best for | What guests receive | What staff handles |
|---|---|---|---|
| Smart locks (PIN) | PIN-based entry | A door code | Lock mapping + PIN tests |
| Keycard encoders | Physical cards at the desk or kiosk | Encoded keycard | Encoder setup + card stock |
| Lockers | Key pickup after check-in | Locker number + code | Locker grid + key placement |
| Assisted Check-In | Staff-led check-in without digital access | No access issued in AVA | Manual key handoff |
Smart locks (PIN)
Use smart locks if you want PIN-based entry with no front-desk handoff.
Start here:
- Smart Locks Overview
- Set Up Smart Lock Assignments
- Igloohome Setup
- TTLock Setup
- Wishome Setup
- Smart Lock Instructions
- Smart Lock Troubleshooting
Keycard encoders
Use keycard encoders if your team issues physical keys at the desk or kiosk.
Start here:
- Keycard Encoders Overview
- Set Up Keycard Encoders
- Keycard Guest Instructions
- Keycard Encoder Troubleshooting
Lockers
Use lockers if guests pick up keys or access codes from a locker.
Start here:
Still Stuck?
Contact success@vouch-technologies.com if:
- ❌ You are unsure which method fits your property
- ❌ You need to support two methods at the same time
- ❌ Room access setup blocks check-ins for more than 30 minutes
Helpful to include:
- Your chosen room access method
- Vendor name (if any)
- Screenshot of the Room Access settings page