Smart Locks Overview
Quick Setup
Connect a vendor, assign locks to rooms, then run a test PIN. Plan about 10 minutes.
This guide explains smart locks in AVA and points you to setup steps.
Quick reference
| Task | What it does | Where you go |
|---|---|---|
| Connect vendor | Links AVA to your lock system | Igloohome Setup, TTLock Setup, or Wishome Setup |
| Assign locks | Maps rooms to devices | Set Up Smart Lock Assignments |
| Set PIN rules | Controls PIN length + expiry | Settings → Room Access → Smart Lock (PIN) |
| Customize instructions | Updates guest-facing lock steps | Smart Lock Instructions |
| Fix issues | Resolves PIN or lock errors | Smart Lock Troubleshooting |
Where to find it
Settings → Room Access → Smart Lock (PIN)How smart locks work
- AVA connects to your lock vendor.
- AVA generates a unique PIN for each stay.
- Guests receive the PIN at check-in.
- PINs expire at your configured PIN Code Expiration Time on checkout day.
Supported vendors
- Igloohome (OAuth connection)
- TTLock (username + password connection)
- Wishome (account credentials)
Before you start
Confirm these basics:
- Locks are installed and online
- You have an admin account for the vendor
- Lock names match room numbers
Next steps
- Connect your vendor: Igloohome, TTLock, or Wishome
- Assign locks to rooms
- Customize guest instructions
Still Stuck?
Contact success@vouch-technologies.com if:
- ❌ Vendor connection fails after re-auth
- ❌ All PIN tests fail across rooms
- ❌ Locks do not appear after refresh
Helpful to include:
- Vendor name (Igloohome, TTLock, or Wishome)
- Screenshot of Room Access settings
- Time the issue started