Skip to main content

Room Not Ready Messages

Configure the messages displayed to guests when their room is not ready during check-in. These messages help set expectations and maintain a positive guest experience.

Where to Find It​

Settings → Check-In → Room Not Ready Messages

Guest & Staff Impact​

  • Guests: See a friendly explanation when their room is not ready and understand what to do next.
  • Staff: Fewer repeated questions at the front desk because the guest flow already sets expectations.

Message Types​

Early Arrival Message​

Displayed when guests check in before the allowed check-in time and their room isn't ready.

  • When shown: Guest arrives before check-in time (e.g., arrives at 11:00 AM when check-in is 2:00 PM)
  • Purpose: Explain why they need to wait and when to return
  • Example: "Thank you for staying with us, your room is currently being prepared. Please return to collect your keys during check-in time."
info

This field only appears if you've set an Allowed Check-In Time in Check-In Information settings.

After Check-In Time (Room Not Ready)​

Displayed when guests arrive after check-in time but their room still isn't ready.

  • When shown: Guest arrives after check-in time but room is still occupied or being cleaned
  • Purpose: Apologize and explain the room is being prepared
  • Example: "Thank you for staying with us, your room is currently being prepared."

Configuration Steps​

Step 1: Navigate to Settings​

  1. Go to Settings → Check-In → Room Not Ready Messages
  2. You'll see message fields for each scenario

Step 2: Enter Messages​

  1. Click the language tabs to enter messages in each enabled language
  2. Enter your Early Arrival Message (if check-in time is set)
  3. Enter your After Check-In Time message
  4. Click Save

Best Practices​

  • 💡 Keep messages friendly and apologetic
  • 💡 Mention that the room is being "prepared" rather than "not cleaned"
  • 💡 Include expected wait time if possible
  • 💡 Translate all messages for international guests

Troubleshooting​

Early Arrival Message Field Not Showing​

You need to set an Allowed Check-In Time in Check-In Information first.

  1. Go to Settings → Check-In → Check-In Information
  2. Set the check-in time
  3. Return to Room Not Ready Messages

Messages Not Saving​

  1. Ensure you've entered text in at least the English field
  2. Click the Save button
  3. Refresh and verify your changes appear

Need Help?​