Check-In Blocked Fast Triage
Quick Triage
Most front desk blockers are fixed in under 2 minutes.
Use this guide when the guest is at the desk and check-in cannot continue.
60-Second Triage
- Confirm you are on the correct reservation.
- Identify the blocker in the table.
- Apply the fix.
- Resume check-in.
| Blocker | What you see | Action |
|---|---|---|
| Reservation not found | Scan fails or no result | Search by confirmation number and verify arrival date (see How to Complete a Check-In) |
| Name mismatch with document | Name on reservation differs from legal ID/passport | Follow Check-In Blocked: Name Mismatch |
| Required steps incomplete | Proceed to Check-In is disabled | Complete all required steps for each guest (see How to Complete a Check-In) |
| Payment/deposit incomplete | Payment requirement still pending | Collect payment in Reservation Requirements (see How to Complete a Check-In) |
| Room status blocks check-in | "Room not ready" or no room available | Verify room assignment and status (see How to Complete a Check-In) |
| Cloudbeds room conflict | "cannot check this reservation in until ... assigned to this room is checked out" | Check out the active stay or reassign rooms in Cloudbeds, then refresh AVA and retry |
| Room access not available after check-in | No keycard/PIN/code shown | Use room access troubleshooting in How to Complete a Check-In |
Name Mismatch: Do This First
- Verify the guest identity using the travel document.
- Update reservation name to legal name in PMS (or Cloudbeds edit flow).
- Confirm the update syncs to AVA.
- Continue check-in after names match.
Open the complete workflow: Check-In Blocked: Name Mismatch
Cloudbeds Room Conflict
What you see: Check-in fails with "cannot check this reservation in until ... assigned to this room is checked out".
Fix:
- Open the reservation in Cloudbeds.
- Find the reservation still assigned to the same room.
- Check out that stay, or move one booking to a free room.
- Go back to AVA and click Refresh in Operations View.
- Start check-in again.
✓ Check-in should continue after the room conflict is removed.
Prevention for Future Shifts
Ask guests to report nickname/alias bookings before arrival:
Still Stuck?
Contact success@vouch-technologies.com if:
- ❌ The conflict message still appears after room reassignment
- ❌ You cannot identify the active stay in Cloudbeds
- ❌ Check-in stays blocked for more than 15 minutes
Helpful details to share:
- Screenshot of the full error message
- Reservation confirmation number
- Time the issue started
- Actions already tried