View Reservation Details
Use the search box to find any guest by name or room number in seconds.
View reservation details, guest contact info, and room assignments from the Operations View.
Go to: Operations View
| Tab | Shows | When to Use |
|---|---|---|
| Check-outs | Guests departing today | Morning departures |
| Stay-overs | Guests continuing stay | Mid-day room checks |
| Check-ins | Guests arriving today | Afternoon arrivals |
Access the Operations View
- From the main dashboard, click Operations View
- Choose a tab: Check-outs, Stay-overs, or Check-ins
- Click any reservation to open full details
View Options
Switch between two display modes using the toolbar:
- Card View: Visual cards with guest photos and key info at a glance
- Table View: Compact list with sortable columns for handling many reservations
Reservation Details
Click View on any card (or click a table row) to open the details modal:
| Section | Information Shown |
|---|---|
| Guest Information | Name, email, phone, additional guests |
| Reservation Details | Check-in/out dates, nights, status, confirmation number |
| Room Information | Room number, type, housekeeping status |
| Payments | Deposit and room payment details, capture status |
| Notes | Guest requests, internal staff notes, PMS notes |
Copy Guest Contact Info
- Open reservation details
- Hover over the email or phone number
- Click the copy icon
- A confirmation appears when copied
On reservation cards, click the phone number directly to copy it.
Payment Summary and Capture
Review deposit and room payments from the reservation details modal. Capture the deposit when your policy allows it.
View Payment Summary
- Open the reservation details modal
- Find the Payments section
- Review Deposit Payment and Room Payment details
✓ You should see status, amount, method, and reference when data is available.
Capture a Deposit Payment
- In Deposit Payment, click Capture Payment
- Review the confirmation message
- Click Capture Payment to confirm
✓ The modal shows Payment captured once the capture completes.
If capture is still processing, the status updates after a short wait.
Room Changes (Cloudbeds Only)
For hotels using Cloudbeds, you can change room assignments before checkout:
- Open the reservation details
- Click Change room
- Search or filter to find a room
- Select the new room
- Click Confirm room change
Selecting an occupied room will swap the two guests. Review the warning before confirming.
Stale Data Warning
If data is older than 30 minutes, a yellow banner appears:
"Data may be out of date. Last updated [time ago]."
Click Refresh in the toolbar to fetch the latest reservations.
Troubleshooting
Reservation not showing
What you see: Expected guest is missing from the list.
Fix:
- Check you're in the correct tab (Check-ins vs Stay-overs vs Check-outs)
- Use search to find by name or room
- Click Refresh to update data
No room number displayed
What you see: Room shows as "Unassigned."
Fix:
- Room is not yet assigned in PMS
- Assign room in your PMS and wait for sync
Room change button unavailable
What you see: "Room changes are not supported for your PMS."
Check:
- Your PMS is Cloudbeds
- Guest is not already checked out
- Reservation has an assigned room
Capture Payment button missing
What you see: No Capture Payment button in Deposit Payment.
Fix:
- Confirm the reservation has a deposit payment
- Check the deposit status is not already captured
- Refresh the reservation details modal
Capture status not updating
What you see: "Waiting for capture result..." stays on screen.
Fix:
- Wait 1-2 minutes for the payment gateway to respond
- Close the modal and reopen the reservation
- Contact support if the status does not update after 5 minutes
Still Stuck?
Contact success@vouch-technologies.com if:
- ❌ Issue persists after refreshing
- ❌ Data shows incorrectly after multiple syncs
- ❌ Room changes fail repeatedly
Helpful to include:
- Screenshot of the issue
- Guest name or reservation ID
- Steps you've already tried