Set Up Your Hotel's Basic Details
Most hotels only need four settings: Hotel Name, Country, Timezone, and Property currency. This takes about 2 minutes.
Your hotel's basic details appear throughout AVA and on guest-facing documents. Getting these right ensures proper time display, regional formatting, and consistent property branding. This is the only place you manage property currency in Streamliner. Payment settings read this value and do not own a separate currency field. For supported AVA PMS properties, Streamliner reads and can update the PMS-owned currency.
Go to: Settings → Essentials → Hotel Basic Details
What You'll Configure
| Setting | What It Controls | Guests See It On |
|---|---|---|
| Hotel Name | Property name throughout AVA | Check-in screens, emails, receipts |
| Country | Regional features and compliance | Guest forms, nationality lists |
| Timezone | All date/time displays | Confirmation times, schedules |
| Property currency | Single source for deposits and reservation payment display | Reservation cards, payment summary, deposit flow |
Step-by-Step Setup
1. Enter Your Hotel Name
Type your hotel's official business name in the Hotel Name field.
| ✓ Good Examples | ✗ Avoid |
|---|---|
| Sunset Beach Resort & Spa | sunset beach (lowercase) |
| The Grand Hotel Bangkok | Test Hotel 1 |
| Lub D Silom | My Property |
This name appears on registration cards, pre-arrival emails, and receipts. It should match your official registered business name.
2. Select Your Country
- Click the Country dropdown
- Start typing your country name to search
- Select from the list
When you pick a country, Timezone may auto-fill. Property currency only auto-fills when PMS is not authoritative. If a writable PMS has no currency, the country-based currency appears as a suggestion. It is not saved until you adopt it.
Country enables:
- Region-specific guest form fields (e.g., TM30 for Thailand)
- Appropriate nationality and occupation lists
- The shared country search used in reservations and guest profiles
- Local compliance workflows
AVA saves each country as a standard two-letter ISO code, such as TH for Thailand.
Existing properties remain compatible if their country was previously saved in lowercase.
Select the country by name; no code conversion is needed.
Can't find your country?
Try these variations:
- "United States" instead of "USA"
- "United Kingdom" instead of "UK"
- The official country or territory name in English
AVA uses one shared country list across settings, reservations, and guest profiles. Some territories now appear in search results too.
Still missing? Email success@vouch-technologies.com with your country name.
3. Choose Your Timezone
Select the timezone matching your property's local time:
| If You're In | Select |
|---|---|
| Thailand | Asia/Bangkok |
| Singapore | Asia/Singapore |
| US East Coast | America/New_York |
| US West Coast | America/Los_Angeles |
| UK | Europe/London |
| Central Europe | Europe/Paris |
| Japan | Asia/Tokyo |
| Australia (Sydney) | Australia/Sydney |
Timezone changes affect all scheduled tasks, reservation times, and reports. Coordinate with your team before changing this on a live property.
4. Review Your Property Currency
- Find the Property currency field.
- If your country suggests a currency, review the displayed code.
- Click Use the displayed currency as property currency to adopt the suggestion.
- If your PMS has no currency, choose a different value when needed.
- Review the confirmation warning before saving a PMS-owned currency.
- Click Change currency to confirm, or cancel to send no currency change.
- Confirm the same currency appears in reservation payment display.
- Remember that Payment settings use this value automatically.
After you adopt a suggested currency, changing Country does not replace it. To use the new country's currency, select and adopt it again.
AVA relabels prices without converting amounts. Existing bookings keep their current currency. Review deposit amounts and checkout rounding thresholds before confirming.
If your PMS owns the currency but does not support writes, the field stays locked. Update the currency in that PMS instead.
If the page is still loading, the currency may show a temporary default. Wait until the page finishes loading before choosing or adopting a property currency. AVA does not save that temporary value as your hotel's currency.
5. Save Your Changes
-
Click Save
-
Wait for the green confirmation message
✓ "Settings saved successfully"
What Happens After Saving
| Change | Effect |
|---|---|
| Hotel Name updated | New name appears on all future guest documents |
| Country changed | Country-specific features activate immediately |
| Timezone changed | AVA uses the saved property timezone for displays, Activity, and new room-access validity windows |
| Property currency changed in AVA | AVA relabels PMS prices and keeps existing bookings in their current currency |
| Property currency changed (Essentials-managed) | Deposit amount labels and reservation payment display use the new default after sync |
| Property currency locked (PMS-managed) | AVA keeps PMS currency authoritative across deposits, rooms, and payment display |
Immediately visible:
- ✓ Hotel name in navigation bar
- ✓ Regional date format (MM/DD or DD/MM)
- ✓ Times in your local timezone
Quick Kiosk Setup (Optional)
If you're setting up a new property or test environment, use Quick Kiosk Setup to apply sensible defaults based on your Country and Timezone:
- Minimum guest age
- Auto check-in time
- Base language
This lets staff test the guest flow immediately without configuring every setting manually.
Troubleshooting
Times showing incorrectly
What you see: Reservation times, check-in times, or reports show the wrong hour.
Fix:
- Go to Settings → Essentials → Hotel Basic Details
- Verify your Timezone selection matches your property's actual timezone
- Click Save
- Log out and log back in
- If still incorrect, clear your browser cache and refresh
Room access cannot create a credential
What you see: A smart-lock PIN, locker code, or keycard request fails after a timezone change.
Fix:
- Confirm Timezone is selected and matches your property's local timezone.
- Click Save and wait for the success message.
- Refresh the reservation or reopen the room-access flow.
- Create the PIN, locker code, or keycard again.
AVA uses the latest saved timezone for new room-access requests. It does not silently use UTC or Singapore time when the setting is invalid.
Changes not saving
What you see: Click Save but settings revert or nothing happens.
Check:
- Hotel name field is not empty
- A country is selected from the dropdown
- No validation errors appear (red text)
If all fields are valid:
- Refresh the page
- Re-enter your changes
- Click Save again
If you see "Hotel context mismatch" or "Merchant ID mismatch":
- Refresh the page
- Confirm the correct hotel is selected in the top bar
- Make the change again, then click Save
- If it still fails, log out and log back in
More help: Settings Not Saving After Switching Hotels
Save shows an error after changes apply
What you see: AVA shows an error, but another settings service may have accepted your change.
Fix:
- Do not click Save repeatedly.
- Refresh Settings → Essentials.
- Confirm whether the new value remains saved.
- Check the related service if the setting affects your PMS or payments.
- Save again only when the value is still missing.
An error does not always mean every settings write failed. AVA reports the failed step, but it does not automatically roll back accepted service writes.
Timezone changes after selecting a country
What you see: The Timezone field changes after you update Country.
Fix:
- Confirm the auto-filled Timezone is correct for your property
- If needed, select the correct timezone from the dropdown
- Click Save
Currency changes after selecting a country
What you see: The Property currency field changes after you update Country.
Fix:
- Check if the field is editable or PMS-managed.
- If editable, select your preferred currency and click Save.
- If PMS-managed, update currency in PMS and wait for sync.
- Refresh Settings → Essentials and confirm the value.
Country currency suggestion is not saved
What you see: A currency appears after choosing a country, but saving does not set it.
Fix:
- Confirm the PMS supports property-currency writes.
- Click Use the displayed currency as property currency.
- Click Save.
- Review the warning about relabelled prices.
- Click Change currency to confirm.
- Wait for the success message, then refresh the page.
The currency is only a country suggestion until you click Use. Cancelling the warning leaves the PMS currency unchanged.
Property currency shows a temporary default
What you see: The Property currency field shows a default while Settings → Essentials loads.
Fix:
- Wait for the page to finish loading.
- Refresh Settings → Essentials if the real currency does not appear.
- Confirm the currency matches your PMS or hotel records.
- Choose a currency only when you intend to set or change it.
- Click Save after reviewing the complete form.
AVA treats an unloaded currency as temporary. It does not offer that value for adoption or replace your currency after a country change.
Property currency is locked
What you see: You cannot edit Property currency in Hotel Basic Details.
Fix:
- Open Settings → Essentials → PMS Integration.
- Confirm your PMS is connected and sending property currency.
- Update the currency in PMS, not in AVA.
- Refresh Settings → Essentials after PMS sync.
- Check Settings → Payment to confirm the deposit amounts now use the updated currency.
AVA currency change cannot be verified
What you see: AVA cannot confirm the currency change with your PMS.
Fix:
- Check that your PMS connection is online.
- Confirm that your hotel uses the correct PMS connection.
- Wait briefly, then reload Settings → Essentials → Hotel Basic Details.
- Select the currency again and confirm the change.
AVA does not apply the unconfirmed currency to its mirrors. Do not rely on the new currency until AVA confirms the save.
PMS rejects the selected currency
What you see: AVA reports that your PMS rejected the currency or already has another currency.
Fix:
- Check the property's currency directly in your PMS.
- Use the PMS currency in Settings → Essentials.
- Save again only after the PMS accepts the intended currency.
AVA does not update its mirrors when the PMS rejects the change.
Still Stuck?
Contact success@vouch-technologies.com if:
- ❌ Property currency stays blank after PMS sync
- ❌ Currency is locked but PMS shows a different value
- ❌ Reservation payment currency stays wrong for over 30 minutes
- ❌ AVA cannot verify a currency change after retrying
Related Guides
- Payment Gateway — Configure deposit and payment collection rules
- PMS Integration — Connect your property management system
- Thailand Immigration Reports — TM30 and RR4 setup (if applicable)