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How Self Check-Out Works

This page explains self check-out on the kiosk, written for the guest.

How do I check out on the kiosk?​

  1. On the welcome screen, tap Check Out.
  2. Choose Single Check-Out for your own room.
  3. Enter your Room Number.
  4. Enter your Last Name exactly as it appears on the reservation.
  5. Tap Check Out.
  6. Review your bill and pay any amount due.

When you see "Your check-out is complete", you are done. The kiosk returns to the welcome screen by itself. Your room access stops working after check-out.

On your departure day, a Check out button may also appear on your room card if you checked in on your phone.

Can I check out several rooms together?​

Some properties offer Group Check-Out. It lets you check out several rooms at once. Only rooms with nothing left to pay can be selected. Rooms with a balance check out one at a time or at the front desk.

Do I need to return my key?​

Some properties ask you to return your key during check-out. The kiosk shows "Return your key" and a PIN for the key return box. Tap Show PIN, open the box, return the key, then tap I returned the key — continue checkout.

If the kiosk does not ask, follow the property's own key return instructions.

How do I pay my bill at check-out?​

The Review Your Bill screen shows room charges, extras, tax, deposits and payments, and the Payment Due.

To pay the amount due, choose one option:

  • Use Existing Balance to charge the card hold from check-in.
  • Use a Different Card to pay with another card.
  • The payment terminal, or a QR code to pay on your phone, when offered.

There is a charge on my bill I do not agree with​

Tap Dispute Payment on the bill screen. The front desk is notified and follows up with you. Go to the front desk if you need to leave soon.

The kiosk cannot find my room for check-out​

The kiosk shows "Unable to process your check-out".

  1. Check the room number. A leading zero is not needed.
  2. Enter the main guest's last name exactly as booked.

If it still fails, go to the front desk.

The kiosk says I have an outstanding balance​

The kiosk shows "This stay still has an outstanding balance". Go to the front desk to settle the balance and check out.

My check-out payment failed​

If Use Existing Balance fails, the kiosk asks you to use a different card. Choose Use a Different Card. If the kiosk says your payment succeeded but check-out could not be completed, do not pay again. Go to the front desk. If the kiosk cannot load your latest bill, go to the front desk.