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Keycard Encoding

Customize the on-screen instructions for guests using a self-service keycard encoder.

Where to Find It​

Settings → Customizations → Keycard Encoding

Guest & Staff Impact​

  • Guests: Clear visuals and instructions reduce errors at the encoder.
  • Staff: Fewer failed encodes and less time spent assisting guests at the kiosk.

Configuration Fields​

Instruction Image​

Upload a visual guide to help guests find and use the keycard encoder.

  • Supported Formats: PNG, JPEG, GIF.
  • Max Size: 5MB.
  • Recommended: A clear photo of the encoder device or a diagram showing how to insert the card.

Main Message​

The headline instruction for the encoding step.

  • Default: "Thank you for choosing to stay with us!"
  • Purpose: Acknowledge the successful check-in and transition to key creation.
  • Multilingual: Supports translations for all enabled languages.

Secondary Message​

Subtitles or warm closing remarks.

  • Default: "We trust you'll have a wonderful time here."
  • Purpose: Enhance the guest experience with a friendly tone.
  • Multilingual: Supports translations for all enabled languages.

Other Instructions (Room Number)​

Crucial information regarding the guest's assigned room.

  • Template Variable: Use {{roomNo}} to dynamically insert the assigned room number.
  • Recommended Text: Room Number {{roomNo}}
  • Purpose: Ensures the guest knows which room the key is for.

Setup Tips​

  1. Clear Imagery: Ensure the uploaded image matches the actual hardware the guest is standing in front of.
  2. Room Number: Always include the {{roomNo}} variable in the "Other Instructions" field so the guest doesn't forget their room number.