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Guest Experience

Customize the language support and welcome messages for your guests. These settings control what guests see during their journey.

Where to Find It​

Settings → Customizations → Guest Experience

Guest & Staff Impact​

  • Guests: See the correct language and messages during check-in, reducing confusion.
  • Staff: Fewer questions at the desk because expectations are set up front.

Features​

Supported Languages​

Select which languages are available for guests to use in the application.

  • English (Default): Always enabled and cannot be disabled.
  • Other Languages: Toggle languages like Thai, Chinese, Japanese, Korean, Bahasa Indonesia, and Khmer.
  • Impact: Guests will see a language picker to switch the interface to their preferred language.

Check-In Timing​

Define when guests are allowed to check in and what they see before/after that time.

  • Allowed Check-In Time: Set the earliest time (HH:MM) a guest can check in (e.g., 14:00).
  • Message If Before Check-In Time:
    • Displayed if a guest attempts to check in too early.
    • Example: "You are too early! Check-in starts at 2:00 PM."
    • Multilingual: You can provide translations for each supported language.
  • Message If After Check-In Time:
    • Displayed if a guest arrives during the valid check-in window.
    • Example: "Welcome! Please proceed with your check-in."
    • Multilingual: You can provide translations for each supported language.

WiFi Information​

Share WiFi credentials with guests during their check-in process.

  • WiFi Name: The SSID of the guest network (e.g., "GrandHotel_Guest").
  • WiFi Password: The password for the network.

Best Practices​

  • Be Welcoming: Use the "After Check-In Time" message to greet guests warmly.
  • Clear Instructions: If a guest is too early, use the "Before Check-In Time" message to direct them to the front desk for luggage storage or waiting areas.
  • Consistent Translations: Ensure you provide messages in all the languages you have enabled to ensure a smooth experience for international guests.