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Front Desk Collection

Customize the instructions shown to guests when they need to collect their physical key from the front desk.

Where to Find It​

Settings → Customizations → Front Desk Collection

Guest & Staff Impact​

  • Guests: Clear instructions reduce confusion about where to go and what to say.
  • Staff: Consistent messaging sets expectations and speeds up handoff at the desk.

Configuration Fields​

Main Message​

The primary instruction shown to the guest. This should be clear and direct.

  • Default: "Collect your room key from the front desk"
  • Purpose: Tells the guest exactly what to do next.
  • Multilingual: Supports translations for all enabled languages.

Secondary Message​

Additional context or polite closing remarks.

  • Default: "Kindly inform our friendly staff that you have completed the self check-in, and they will assist you"
  • Purpose: Softens the instruction and sets expectations for the interaction with staff.
  • Multilingual: Supports translations for all enabled languages.

Other Instructions​

An optional field for extra details, though usually left blank for front desk collections.

  • Placeholder: "Leave blank"
  • Note: Typically used only if there are specific requirements (e.g., "Please show your passport again").

When Is This Shown?​

These messages appear during the key collection step only if the room access method is set to "Front Desk" or if a digital key issuance fails and falls back to manual collection.