Skip to main content

Push Notifications (Webhooks)

Integrate AVA with your team's communication tools (Slack, Google Chat, etc.) to receive real-time operational alerts.

Where to Find It​

Settings → Customizations → Push Notifications

Guest & Staff Impact​

  • Guests: Faster responses when issues happen during check-in (staff gets alerted immediately).
  • Staff: Real-time alerts reduce missed check-ins, payment failures, and kiosk issues.

Supported Platforms​

  • Google Chat: Webhook URL
  • Slack: Incoming Webhook URL
  • Zapier: Catch Hook URL (for custom workflows)

Notification Categories​

You can configure notifications for the following events:

CategoryTrigger
Check-inSuccessful guest check-in via kiosk/mobile
CheckoutGuest check-out completed
HousekeepingRoom status updates (Clean/Dirty/Inspected)
Keycard HeartbeatEncoder connection failures or warnings
AlertSystem errors, payment failures, or ID verification reviews
GenericGeneral system notifications

Configuration Modes​

Single Webhook (Simple)​

Send all notifications to a single channel.

  1. Select your platform (e.g., Slack)
  2. Paste the Webhook URL
  3. Enable the integration toggle
  4. All enabled categories will fire to this URL

Category-Specific Webhooks (Advanced)​

Route different events to different channels (e.g., Alerts to #it-support, Housekeeping to #ops).

  1. Select "Use specific webhooks for different categories"
  2. Enter a distinct Webhook URL for each category
  3. Leave blank to use the default/global URL

Setup Guides​

Slack​

  1. Go to Slack Apps
  2. Create/Select an App
  3. Enable "Incoming Webhooks"
  4. "Add New Webhook to Workspace"
  5. Copy the generated URL and paste it into AVA

Google Chat​

  1. Go to the desired Space
  2. Click Space name → Apps & integrations
  3. "Manage webhooks"
  4. "Add another" → Name it "AVA"
  5. Copy the URL and paste it into AVA

Testing​

  1. Configure your URLs
  2. Click Send Test Notification
  3. Verify the message appears in your target channel(s)

Troubleshooting​

  • Invalid URL Format: Ensure you copied the full URL starting with https://.
  • 403 Forbidden: Check if the webhook was revoked or the channel deleted.
  • No Messages: Verify the "Enable Integration" toggle is ON.