Plans and Billing
If you are not sure which tier you are on, open Settings → Billing and check your status.
This guide helps you understand what is included in the free tier vs paid plans.
Quick Reference
| Area | Free tier | Paid plans |
|---|---|---|
| Command Center activity | Latest 20 logs only | Full history |
| Analytics dashboard | Not available | Available |
| Command Center details | Limited to recent logs | Full details |
| Reports (including compliance) | Not available | Available |
| Guest WhatsApp + AI chatbot | Not available | Available |
| Staff activity history | Not available | Available |
| Guest ↔ Staff video call | Not available | Available |
How tiers are determined
You are on the free tier when there is no payment card on file and no active subscription or trial. Once a card is added or a subscription/trial is active, you are treated as paid.
What is limited on the free tier
- Command Center activity is limited to the latest 20 entries.
- Analytics dashboard in Command Center is locked.
- Reports (including compliance reports) are locked.
- Guest messaging (WhatsApp, live chat, and AI chatbot setup) is locked.
- Staff activity history and Guest ↔ Staff video call are locked.
Upgrade or manage billing
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Go to Settings → Billing.
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Add a payment card and follow the subscription prompts.
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Select Open Stripe Billing Portal to change your plan or manage billing.
✓ You should see Stripe open in a new tab.
Change plans or resume a subscription
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Go to Settings → Billing.
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Select Open Stripe Billing Portal.
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Use Update plan or Resume subscription in Stripe.
✓ Return to Billing and confirm your status shows Active.
Troubleshooting
Resume button is disabled
What you see: Resume is disabled or grayed out.
Fix:
- Select Open Stripe Billing Portal.
- Add a payment card.
- Return to Billing and select Resume.
If you do not see Billing, ask an admin to update your permissions.
Billing status looks outdated after sign-in
What you see: Billing shows the wrong plan after you sign in, switch hotels, or return from an idle tab.
Fix:
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Go to Settings → Billing.
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Wait up to 10 seconds after the page or tab becomes active.
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Stay on the same tab while AVA runs a background re-sync.
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Refresh the page once if status still looks wrong.
✓ Billing re-sync runs after sign-in and tab return without a visible full-page reload.
"Billing not configured" appears briefly, then disappears
What you see: You briefly see "Billing not configured" when returning to a tab.
Fix:
- Stay on the tab for 10 seconds.
- Confirm the billing card updates on its own.
- Refresh once only if the warning keeps returning.
Still Stuck?
Contact success@vouch-technologies.com if:
- ❌ You added a card but features still show as locked
- ❌ Billing status shows an error
- ❌ You cannot access the Billing page
Helpful to include:
- Screenshot of the Billing page
- Your hotel name
- Time the issue started