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Set Up Your Streamliner Account

Quick Setup

New properties complete the Get Started form. Then finish the guided checklist (90-second demo + 5 settings steps + 4 post-setup checks).

This guide helps you create your first admin account or access an existing hotel, then finish onboarding.

Quick Reference​

StepWhat it doesWhere it happens
Select onboarding planChooses the check-in experience and pricing tierGet Started form
Verify work emailConfirms your email before account creationGet Started form
Submit onboarding formCreates your hotel profile or sends a quote requestGet Started form
Watch demo90-second overview of the platformWelcome video after login
Hotel basicsName, country, timezoneSettings → Essentials
PMS integrationConnect and verify reservation syncSettings → Essentials
Room accessChoose smart locks or keycardsSettings → Room Access
Registration fieldsDecide what guest details to collectSettings → Check-In
Registration card disclaimerSet signature text and rulesSettings → Check-In
Reservations overviewReview arrivals, stay-overs, departuresOperations View
Check-in landingDownload the QR and test check-inSettings → Check-In
BillingAdd a payment methodSettings → Billing
Help assistantOpen support chat anytimeChat bubble (bottom-right)
Invite staff accessInvite an existing Streamliner user to your hotel or organizationAccount Management
Accept an invitationApprove or reject an access invite you receivedSidebar profile menu → Pending Invitations

Step 1: Create your account or request a quote (new properties)​

  1. Open the Get Started link from your Vouch representative.
  2. Select a Plan and review the summary.
  3. Select Compare plans if you want the full feature list.
  4. Select Continue to account setup.
  5. Enter Hotel Name, Country, First Name, Last Name, Work Email, and Phone Number.
  6. Select Purpose of signing up and Feature you're most interested in.
  7. If you choose Other, fill Please specify your reason or Please specify the feature.
  8. Scroll inside long dropdown lists to see all options.
  9. If you chose Starter, Assist Pro, or Full, select Send code in Email verification.
  10. Enter the 6-digit code from your email, then select Verify code.
  11. (Optional) Select Continue with Google or Continue with LINE, then finish the provider sign-in.
  12. If you chose Starter, Assist Pro, or Full, enter Username and Password, then select Create account and continue.
  13. If you chose Ultra, select Request quote.

✓ For Starter, Assist Pro, or Full, you should see "Account created" and auto sign-in starts. ✓ You should be redirected to Onboarding → Assisted Check-In Setup. ✓ For Ultra, you should see a confirmation message and a sales contact notice. ✓ For social sign-up, you should see a social account connected message on the form. ✓ After successful verification, Work Email is locked for this signup.

Social sign-in only

Accounts created with Google or LINE use social sign-in. Use the same provider to log in.

If you see the login page

Sign in with your new Username and Password. You should return to Onboarding → Assisted Check-In Setup.

Change plan without losing your form

Select Change plan to return to plan selection without clearing your entries.

Plan-based check-in experience

Your plan sets the check-in experience automatically:

  • Starter, Full, and Ultra use Full check-in + Assisted check-in.
  • Assist Pro uses Assisted check-in only.

You can update the landing mode later in Settings → Check-In.

Password rules

Passwords must be at least 8 characters and include letters and numbers.

Phone number format

Enter your phone number with a country code, like +6581234567.

Password strength meter

When you type a password, a strength label appears under the field. Aim for Good or Strong.

Email verification rules

You must verify your email before Create account and continue becomes available. The verification code uses six digits.

Step 2: Sign in and watch the demo​

  1. If you see the Login page, enter your Username and Password.

  2. Or select Sign in with Google or Sign in with LINE.

  3. Select Sign In if you used a password.

  4. When the demo appears, choose Continue to finish it or Skip to exit onboarding.

    Login Page

    ✓ After the demo, the onboarding checklist opens on Settings → Essentials.

Skipping onboarding

Selecting Skip ends the guided checklist. If you see Onboarding in the sidebar, you can restart it later.

Step 3: Complete the guided onboarding checklist​

  1. Use the onboarding card in the bottom-right corner.

  2. Complete the step on the page, then select Mark as done.

  3. Work through the steps in order:

Navigation lock

While onboarding is active, navigation is locked to the current step. If you try to leave, you will see "Complete the current step to unlock navigation." Select Skip Onboarding to exit.

If your account already exists (staff)​

  1. Ask your admin for your Username and temporary Password.
  2. Go to Login and sign in.
  3. Use the hotel switcher in the top-left to select the correct property.

Add staff accounts (admins only)​

  1. Go to Account Management.

  2. Select Add Account.

  3. Enter First Name, Last Name, Gender, Username, Email, and Password.

  4. Choose a Role and, if prompted, an Access Scope.

  5. Select Create Account.

    ✓ The new account appears in the list.

When to invite instead of creating an account

Use Invite User when the staff member already has a Streamliner Username (for example, they work at another property).

Invite an existing user (admins only)​

Use this when the staff member already has a Streamliner username.

  1. Go to Account Management.

  2. Select Invite User.

  3. Enter the staff Username.

  4. (Optional) Enter a Note.

  5. Choose the access scope:

    • Hotel access → Select one or more Hotels and a Role for each hotel.
    • Organization access → Select an organization Role.

  6. Select Send Invite.

    ✓ You see a success message. ✓ The invitation appears in User Invitations on the same page.

Resend or cancel

In Account Management, use User Invitations to Resend or Cancel a pending invite.

Accept an invitation (staff)​

  1. In the sidebar, click your name or avatar.

  2. Select Pending Invitations.

  3. Review the scope (hotel or organization).

  4. Select Approve or Reject.

    ✓ If you approve, the new hotel or organization should appear in the hotel switcher.

Reset a password​

Staff reset (self-serve)​

  1. On the Login page, select Forgot password?
  2. Enter your Username.
  3. Select Send reset link and follow the email instructions.

Admin reset​

  1. Go to Account Management.
  2. Find the account and select Edit.
  3. In Password Reset (Optional), enter a new password and Confirm New Password.
  4. Select Save Changes.

Troubleshooting​

Phone number is rejected​

What you see: A warning under Phone Number or you cannot submit the form.

Fix:

  1. Start with + and include your country code.
  2. Remove letters and extra symbols.
  3. Use a format like +6581234567.

Verification code does not arrive​

What you see: You selected Send code but no email appears.

Fix:

  1. Check Spam and Promotions folders.
  2. Confirm the Work Email spelling.
  3. Wait for the cooldown, then select Resend code.
  4. If your email already has an account, sign in instead.

Create account button stays disabled​

What you see: Create account and continue is disabled.

Fix:

  1. Confirm all required fields are complete.
  2. Select Send code and enter the 6-digit code.
  3. Select Verify code and wait for the success message.
  4. Confirm Work Email is now locked.

"Email already exists" appears​

What you see: The onboarding form shows "Email already exists".

Fix:

  1. Use Login with that email account.
  2. Or select Forgot password? to reset access.
  3. If this should be a new account, use a different Work Email.

I do not see the onboarding checklist​

What you see: No onboarding card after login.

Fix:

  1. Confirm you are using the admin account created during onboarding.
  2. If you see Onboarding in the sidebar, select it to restart.
  3. Ask your admin to restart onboarding if you do not see the option.

What you see: "Complete the current step to unlock navigation."

Fix:

  1. Finish the current step and select Mark as done.
  2. Or select Skip Onboarding in the toast to exit onboarding.

I cannot sign in​

What you see: "Login failed" or "Username and password are required."

Fix:

  1. Select Forgot password? on the login page and enter your Username.
  2. Ask your admin to reset your password in Account Management → Edit.

Auto sign-in does not finish​

What you see: You return to Login after creating your account.

Fix:

  1. Wait 10 seconds and keep the tab open.

  2. Enter your new Username and Password and select Sign In.

  3. Refresh once and sign in again if the page does not move.

    ✓ You should land on Onboarding → Assisted Check-In Setup.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ You cannot access the onboarding form or the login page
  • ❌ Password reset emails never arrive
  • ❌ Onboarding steps fail to save after multiple tries

Helpful to include:

  • Screenshot of the error
  • Username or hotel name
  • Time the issue started