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PMS Connection

Connect your Property Management System (PMS) to AVA Streamliner to sync reservations automatically.

Using AVA PMS?

If you are using AVA PMS, you can skip this page and continue with the setup checklist.

Seeing "AVA" first?

In Settings → Essentials → PMS Integration, the AVA card shows first under Select PMS Provider. This is normal. Select your PMS (Cloudbeds, Opera, Mews, etc.) to connect it.

Supported Systems​

PMSSync TypeSetup Time
CloudbedsReal-time10 minutes
Opera CloudReal-time15 minutes
MewsReal-time10 minutes
eZeeReal-time2 minutes

Before You Start​

You'll need:

  • Admin access to your PMS
  • Integration access approved in your PMS provider
  • Admin access to AVA Streamliner

Time Required: 10-15 minutes

Cloudbeds Connection​

Step 1: Connect in AVA​

  1. Go to Settings → Essentials
  2. Find the PMS Integration section
  3. Under Select PMS Provider, click Cloudbeds
  4. Click Connect Cloudbeds Account
  5. Complete the Cloudbeds authorization flow
  6. Return to AVA and confirm the status shows Cloudbeds Account Linked

Step 2: Verify Connection​

  1. Wait 2-3 minutes for sync
  2. Go to Operations View
  3. Check that bookings appear

✅ Success: You see today's reservations from Cloudbeds.

Opera Cloud Connection​

Step 1: Request OHIP Access​

  1. Contact your Oracle OPERA representative
  2. Request OHIP credentials for AVA integration
  3. You'll receive:
    • OHIP Host Name
    • Application Key
    • Hotel ID
    • Identity Management mode (OCIM or SSD)
    • Client ID
    • Client Secret
    • (If SSD) Username and Password

Step 2: Connect in AVA​

  1. Go to Settings → Essentials
  2. Find the PMS Integration section
  3. Under Select PMS Provider, click Opera
  4. Enter your OHIP credentials
  5. Click Save
  6. Confirm status shows Opera Integration Configured

Mews Connection​

Step 1: Get Mews Credentials​

  1. Log in to Mews Commander
  2. Go to Settings → Integrations
  3. Find Vouch AVA in the marketplace
  4. Copy the Access Token

Step 2: Connect in AVA​

  1. Go to Settings → Essentials
  2. Find the PMS Integration section
  3. Under Select PMS Provider, click Mews
  4. Enter the Access Token
  5. Click Connect

eZee Connection​

Step 1: Get Your eZee Credentials​

  1. Request your Hotel Code and Auth Code from eZee support
  2. Note any Base URL if your property uses a custom endpoint

Step 2: Connect in AVA​

  1. Go to Settings → Essentials
  2. Find the PMS Integration section
  3. Under Select PMS Provider, click eZee
  4. Enter:
    • Hotel Code
    • Auth Code
    • Base URL (optional)
  5. Confirm Demo Mode is OFF for live operations
  6. Click Save

✅ Success: Status updates to "Connected."

Need more detail? See Connect eZee PMS.

Troubleshooting​

Connection Failed​

What you see: Error message when clicking Connect

Try this:

  1. Double-check your credentials
  2. Make sure you have API permissions in your PMS
  3. Check your internet connection
  4. Try again in a few minutes

Reservations Not Syncing​

What you see: No reservations appear after connecting

Try this:

  1. Click Refresh in Operations View
  2. Wait 5 minutes for initial sync
  3. Check that reservations exist in your PMS
  4. Verify the connection status in Settings

Sync Delays​

What you see: Reservations are delayed

Note: Initial sync can take a few minutes depending on PMS and API load.

Need Help?​

Contact support at success@vouch-technologies.com