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Reservations Look Wrong After Switching Hotels

Quick Setup

Refresh the Operations page once. Confirm the hotel name in the top bar. This takes about 1 minute.

This guide helps you fix reservation lists that look wrong after you switch hotels or sign in again.

Shared reservation cache

The reservation lists, Calendar, and check-in/out logs share the same hotel context. If one of them still shows the previous hotel, refresh that page once after switching.

Quick Reference​

What you seeWhy it happensDo this
Reservations, calendar, or check-in/out logs do not match the hotel name in the top barYou are using an old tab, or the shared reservation cache did not refreshRefresh and confirm the hotel
The list looks oldA background refresh is still running, or the tab just came back into focusRun a manual refresh
Summary text shows {{count}} or {{minutes}}The page did not finish loading fresh translated textRun a manual refresh
Another staff member used this computerA shared device needs a clean sessionLog out and sign in again

Step-by-Step Fix​

  1. Look at the top bar. Confirm the correct hotel name.

  2. Go to Operations → Check-ins (or Stay-overs / Check-outs).

  3. Refresh the page once.

  4. Wait 10 seconds.

    ✓ The list should match the hotel name in the top bar ✓ If the tab was stale, Streamliner should also refresh after you return to it. ✓ Calendar and check-in/out logs should also reflect the same hotel.

Why this happens

Old tabs can keep older data until the page refreshes. That includes Calendar and check-in/out logs after a hotel switch.

Run a Manual Refresh​

Use this if the list looks old after a page refresh.

  1. On the Operations page, click Refresh (if you see it).

  2. Wait for the refresh to finish.

    ✓ The list updates with the newest reservations

Troubleshooting​

Reservations still do not match the hotel​

What you see: The hotel name is correct, but the list looks wrong.

Fix:

  1. Close other Streamliner tabs.
  2. Refresh the page once.
  3. If it still looks wrong, log out and sign in again.

The list stays empty​

What you see: No reservations appear.

Fix:

  1. Check your internet connection.
  2. Refresh the page once.
  3. If you still see nothing, log out and sign in again.

Summary text shows {{count}} or {{minutes}}​

What you see: The summary line shows placeholder text instead of numbers.

Fix:

  1. Click Refresh on the Operations page.
  2. Wait for loading to finish.
  3. If placeholders remain, refresh the browser once.
  4. If needed, log out and sign in again.

Another staff member used your session​

What you see: You see actions you did not do.

Fix:

  1. Click your profile menu.
  2. Click Logout.
  3. Close the browser window.
  4. Open Streamliner and sign in again.
Shared computer tip

Always log out at the end of your shift.

Log Out and Sign In Again​

Use this when refresh does not fix the problem.

  1. Click your profile menu.

  2. Click Logout.

  3. Close the browser window.

  4. Open Streamliner and sign in again.

  5. Return to Operations and check the list.

    ✓ You should see the correct reservations for your hotel

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ The list still looks wrong after refresh and login
  • ❌ Summary text still shows {{count}} or {{minutes}}
  • ❌ Multiple staff see the same problem at the same time
  • ❌ You think an account is being shared by accident

Helpful to include:

  • Screenshot of the top bar and the reservation list
  • The hotel name you selected
  • The exact time you noticed the issue