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Data Not Updating

Use this guide if reservations, room status, or guest details look out of date.

Quick fix​

  1. Refresh the page.
  2. Check if the latest changes appear.

Force a full refresh​

  1. Use a hard refresh (Ctrl+F5 on Windows, Cmd+Shift+R on Mac).
  2. Wait for the page to fully load.
  3. Check the data again.

Check your connection​

  1. Open a new tab and visit another website.
  2. If other sites are slow, switch to a more reliable connection.

Log out and back in​

  1. Log out from the user menu.
  2. Close the browser.
  3. Sign back in and re-check the data.

Still out of date​

Ask a supervisor or admin to verify the data in the PMS and confirm the sync status.