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Data Not Updating

Quick Fix

Most cases take 2-5 minutes. Start with Refresh, then check Settings if the list still looks empty.

Use this guide when reservations, room status, or guest details look out of date in AVA.

What you seeWhy it happensDo this
The page shows Settings or Retry instead of reservationsPMS setup is required before the list can loadFinish PMS setup in Settings → Essentials → PMS Integration
The page says the PMS credentials were rejectedAVA cannot use the saved PMS credentialsUpdate the PMS credentials in Settings → Essentials → PMS Integration
The list looks oldThe page still has cached dataClick Refresh
Guest or room changes do not appearPMS sync is delayedWait a few minutes, then refresh again
Everything looks blankThe page did not finish loadingRefresh the page once

Start Here​

  1. Open the page again.

  2. Click Refresh.

  3. Check whether the newest data appears.

    ✓ Most minor delays clear after one refresh.

PMS Setup Missing or Rejected​

Use this when AVA shows a setup message instead of reservation data.

What you see: A Settings button, a Retry button, a setup-required message, or a message that the saved PMS credentials were rejected.

Why this happens: Your hotel selected a PMS, but AVA cannot use its credentials yet.

Fix:

  1. Go to Settings → Essentials → PMS Integration.

  2. Confirm the selected PMS is correct.

  3. Add the missing credentials, update the rejected credentials, or reactivate the PMS.

  4. Save your changes.

  5. Return to the reservation page.

  6. Click Retry or Refresh once.

    ✓ The page should load reservations again after PMS setup is complete.

Why refresh stops

AVA stops the automatic refresh loop when PMS setup is required. That prevents the page from reloading forever.

Force a Full Refresh​

Use this when the page still looks old after a normal refresh.

  1. Use a hard refresh.
    • Windows: Ctrl+F5
    • Mac: Cmd+Shift+R
  2. Wait for the page to fully load.
  3. Check the data again.

Check Your Connection​

  1. Open a new tab.
  2. Visit another website.
  3. If other sites are slow, switch to a more reliable connection.

Log Out and Back In​

Use this when the page still does not update.

  1. Log out from the user menu.
  2. Close the browser.
  3. Sign back in.
  4. Check the page again.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ The setup message stays after you save PMS credentials
  • ❌ Refresh still shows empty reservations
  • ❌ The same issue happens across multiple tabs

Helpful to include:

  • PMS provider name
  • Screenshot of the message or empty state
  • Time you last saved settings