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Choose Your Voice Assistant's Voice

Quick Setup

Pick and preview a voice in about 2 minutes.

This guide helps you choose how the AI voice assistant sounds to guests.

Go to: Chatbot → Voice Setup

Quick Reference​

SettingWhat It ControlsGuest Outcome
GenderWhich set of voices you can pick fromGuests hear a male or female voice
VoiceThe voice the assistant speaks withCalls sound consistent and on-brand
Preview languageThe language used when you preview a voiceYou hear the voice in a language your hotel offers

Plan Access​

  • Voice setup requires a paid plan.
  • Voice Setup requires the chatbot_setup:manage permission.
  • Free-tier accounts see an upgrade prompt and cannot save voice settings.

To upgrade, go to Settings → Billing & Subscription.

Before You Start​

Confirm these requirements:

  • You have permission to manage chatbot setup
  • Your plan includes AI chatbot features

Choose a Voice​

  1. Go to Chatbot → Voice Setup

  2. In Voice Profile, choose a Gender

  3. Select a Voice

  4. Click Save

    ✓ A success message appears. ✓ A saved timestamp appears beside the button.

The selected voice is used from the next call.

Preview a Voice​

  1. Select the voice you want to hear

  2. Choose a Preview language. The list shows languages enabled in your hotel's Supported Languages settings.

  3. Click Preview

    ✓ A short sample plays. Click Stop to end it early.

Preview wording

The preview uses the live call voice, so the wording changes each time.

Troubleshooting​

Preview does not play​

What you see: "Voice preview is unavailable right now" or "Too many previews. Please wait a moment and try again."

Fix:

  1. Wait a minute before previewing again
  2. Try a different voice or preview language
  3. Refresh the page and try again

No voices are listed​

What you see: "Voice options are unavailable right now."

Fix:

  1. Refresh the page
  2. Try again in a few minutes

Voice setup page is missing​

What you see: You cannot find Voice Setup in the sidebar.

Fix:

  1. Confirm your plan includes AI chatbot tools
  2. Ask an administrator to grant your role the chatbot_setup:manage permission
  3. Refresh the page after access changes

Direct links to Voice Setup also require this permission.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Saves keep failing after retries
  • ❌ Calls do not use the voice you saved
  • ❌ The issue continues for more than 30 minutes

Helpful to include:

  • Screenshot of your Voice Setup page
  • The voice you tried to save
  • Time the issue started