Set Up Video Calls

Quick Setup

Turn on Video Call, click Save changes, and allow browser notifications. This takes about 5 minutes.

This guide helps you let guests start video calls and receive alerts in Streamliner.

Setting	What It Controls	Outcome
Video Call	Turns video calling on or off	Guests see Video Call on the self check-in screen
Save changes	Applies your updates	Your choice is stored
Push Notifications	Browser alerts for incoming calls	You see call pop-ups
Status	Current state	You know if calls are active

Plan Access

• Video Call requires a paid plan.
• Free-tier accounts see an upgrade prompt instead of the Video Call settings page.

To upgrade, go to Settings → Billing & Subscription.

Step-by-Step Setup

1. Go to Settings → Communications → Video Call

2. Turn on Video Call

3. Click Save changes

   ✓ The status dot turns green and shows "Video calling is enabled". ✓ You see "Video call settings saved successfully."

Discard changes

Click Discard to undo changes before you save.

4. Open Settings → Customizations → Push Notifications

5. Turn on Browser Notifications and allow the prompt

   ✓ The status chip shows Enabled.

   

6. Return to the video call page and keep Video Call on

   ✓ Incoming calls now trigger a call prompt.

   

7. Open a self check-in screen (CCI) and confirm Video Call appears in the top bar

   ✓ Guests can start a call from the check-in screen.

   

During a Call

Use these controls when a call is connected.

Control	What It Does	Where You See It
Mic	Mute or unmute yourself	Call controls
Camera	Turn your camera on or off	Call controls
Share screen	Share your screen or a window	Call controls (minimized or fullscreen)
Fullscreen	Expand the call view	Call controls

Share your screen

1. During a connected call, click Share screen

2. Choose a screen, window, or tab

3. Click Share

   ✓ The other person sees what you share. ✓ The button shows Sharing.

Stop sharing

Click Stop sharing or use the browser's Stop button.

Troubleshooting

Call notifications do not appear

What you see: No pop-up when a guest starts a call.

Fix:

1. Open Settings → Customizations → Push Notifications
2. Confirm the browser status shows Enabled
3. Allow notifications for Streamliner in your browser settings
4. Refresh the page and wait for a new call

Toggle will not stay on

What you see: Video Call turns off after refresh.

Fix:

1. Check your internet connection
2. Turn the toggle on again
3. Click Save changes
4. If it turns off again, contact support

Status stays gray

What you see: The status shows "Video calling is disabled" after you turn it on.

Fix:

1. Turn Video Call off, then on again
2. Click Save changes
3. Refresh the page
4. If it stays gray, contact support

"Not saved" stays visible

What you see: A "Not saved" badge stays on the page.

Fix:

1. Click Save changes
2. Wait for the success message
3. Refresh the page if it stays

Guests do not see the Video Call button

What you see: The check-in screen does not show Video Call.

Fix:

1. Confirm Video Call is on and saved
2. Make sure you are testing Self Check-In (CCI), not assisted check-in or pre-arrival
3. Refresh the check-in screen

Screen sharing does not start

What you see: Clicking Share screen does nothing or the browser blocks it.

Fix:

1. Make sure the call is connected
2. Allow screen sharing in the browser prompt
3. Refresh the page and try again

Still Stuck?

Contact success@vouch-technologies.com if:

• ❌ Video calls still do not appear after enabling notifications
• ❌ The toggle keeps turning off
• ❌ The issue lasts longer than 30 minutes

Helpful to include:

• Screenshot of the Video Call settings
• Screenshot of your browser notification settings
• Time the issue started

Related Guides

• Push Notifications
• Display Errors
• Guest Experience Settings