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Set Up Vouch AVA Alarm

Quick Setup

If your device is ready, this usually takes about 10 minutes.

This guide helps you connect Vouch AVA Alarm to incoming video calls for your property. Open it from Night Shift → Alarm. It no longer lives inside Settings → Customizations → Push Notifications. If you manage several hotels, use Night Shift → Overview to activate the same alarm ID across them. You can add or rename an optional Device name for each alarm link. The same code can show a different name in each merchant. Vouch AVA Alarm works on Android and iOS devices.

SettingWhat It ControlsWhere You See It
Enable Vouch AVA AlarmTurns the integration on or offNight Shift → Alarm
Alarm codeLinks one Android or iOS device to your propertyAlarm integration section
Device nameLabels the device for this merchantConnected devices table
QR pairingLets you pair or re-pair a deviceQR card in the integration section
Notification preferencesChooses which call alerts trigger the alarmAlarm integration section
Send test alarmSends a sample alarm to the paired deviceTest area in the integration section
Important

Vouch AVA Alarm only triggers for incoming video calls. It does not replace browser push notifications.

Multi-hotel setups

Use Night Shift → Overview when you need one existing alarm ID across several hotels. That flow keeps the linked code and lets you test one registered linked alarm. When you activate Vouch AVA Alarm there, Streamliner also enables the hotel-level integration. When you deactivate a hotel with its recorded alarm code, Streamliner turns that integration off.

Before You Start​

Confirm these basics:

  • You can edit these settings
  • You have the Android or iOS device ready and online
  • The device can scan a QR code
  • The alarm service is active for your property

Turn On the Integration​

  1. Go to Night Shift → Alarm

  2. Open Vouch AVA Alarm Integration

  3. Turn on Enable Vouch AVA Alarm

  4. Click Save notification settings

    ✓ The integration stays enabled after the page refreshes.

Use a new code when you are pairing for the first time. Use an existing code when you are reconnecting a device.

  1. In Vouch AVA Alarm Integration, find Alarm code

  2. Click Create code or Link code

  3. Enter an optional Device name if you want a label you recognize later

  4. Follow the prompt to add or confirm the code

  5. Keep the code with the device until pairing finishes

    ✓ You should see the code status update in the integration card. ✓ The connected devices table shows the name beside the code.

Rename or Clear a Device Name​

Use the edit modal when you want to change a label later. Leave the field blank to clear the stored name.

  1. In Vouch AVA Alarm Integration, find the connected devices table

  2. Click Edit device for the alarm link you want to change

  3. Update the Device name field

  4. Click Save

    ✓ The table updates with the new name. ✓ If you leave it blank, the table shows an em dash.

Pair the Device​

  1. Open the alarm app on the device

  2. Scan the QR code shown in the integration section

  3. Wait for the pairing status to update

    ✓ The device should show as paired in Streamliner. ✓ The QR code should no longer look pending.

Choose Alarm Notifications​

  1. In Vouch AVA Alarm Integration, open Notification preferences

  2. Turn on the alerts you want to ring the alarm

  3. Click Save notification settings

    ✓ Incoming call alerts now follow your chosen preferences.

Send a Test Alarm​

  1. Open Vouch AVA Alarm Integration

  2. Click Send test alarm

  3. Confirm the alert reaches the paired device

    ✓ The device should ring or show the test alarm alert.

Troubleshooting​

The device will not pair​

What you see: The QR code keeps failing or the code stays unpaired.

Fix:

  1. Check that the device is online
  2. Refresh the page and scan the latest QR code
  3. Create a new code if the old one was already used
  4. Try pairing again

Device name does not change​

What you see: You save a new label, but the table still shows the old one.

Fix:

  1. Reopen Edit device
  2. Check that the Device name field has the new text
  3. Click Save again
  4. Refresh the page if the table still looks stale

Test alarm does not arrive​

What you see: Streamliner says the test sent, but nothing appears on the device.

Fix:

  1. Confirm Enable Vouch AVA Alarm is on
  2. Confirm the device shows a paired status
  3. Check the device volume and notification settings
  4. Send the test alarm again

Incoming video calls do not trigger the alarm​

What you see: Browser alerts work, but the alarm stays silent for new calls.

Fix:

  1. Open Vouch AVA Alarm Integration
  2. Confirm the incoming call notification preference is on
  3. Make sure the property still has the integration enabled, especially after Night Shift deactivation
  4. Check whether the paired device was disconnected

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ The device still will not pair after you create a new code
  • ❌ Test alarms do not reach the device
  • ❌ Incoming video calls still do not trigger alarms after 30 minutes

Helpful to include:

  • Screenshot of the integration section
  • Screenshot of the device pairing status
  • Time the issue started