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Set Up Your Chatbot

Quick Setup

Most hotels set a welcome message, fallback reply, and bot instruction in about 5 minutes.

This guide helps you configure the chatbot’s messages, tone, and access so guests see consistent answers.

Go to: Chatbot → Setup

Quick Reference​

TaskWhere to clickResult
Set a welcome messageBot Configuration → Welcome MessageGuests see your greeting first
Set a fallback replyBot Configuration → Default AnswerGuests get a response when no match exists
Define the bot’s toneBot Configuration → Bot InstructionThe chatbot follows your guidance
Run Quick SetupQuick SetupPre-fills messages and tone
Choose chat modeWidget & Access → Chat modeAI, live chat, or hybrid
Create a landing pageWidget & Access → Create Landing PageGuest link and QR options appear
Allow widget domainsWidget & Access → Whitelisted DomainsWidget loads on your websites

Plan Access​

  • Chatbot setup requires a paid plan.
  • Free-tier accounts see an upgrade prompt and cannot save changes.

To upgrade, go to Settings → Billing & Subscription.

Before You Start​

Confirm these requirements:

  • You have permission to manage Chatbot settings
  • Your plan includes Chatbot features
  • You know the tone you want the bot to use

Configure Bot Messages​

  1. Go to Chatbot → Setup

  2. Stay on the Bot Configuration tab

  3. Update Welcome Message with a short greeting

  4. Update Default Answer with a helpful fallback reply

  5. Click Save under each card

    ✓ A success message appears.

Set the Bot Instruction​

  1. In Bot Instruction, describe the tone and rules

  2. Click Save

    ✓ The instruction is stored and used by the chatbot.

Good instruction examples

“Be concise and friendly. Ask a follow-up question if you are unsure.”

Use Quick Setup (Optional)​

  1. Click Quick Setup in the page header
  2. Follow the wizard to generate messages and tone
  3. Review the results in the fields
  4. Click Save on each section you want to keep

Choose a Chat Mode​

  1. Open the Widget & Access tab

  2. Select one mode:

    • AI only
    • Live chat only
    • Hybrid (AI + live chat)

    ✓ The selected mode highlights and takes effect.

Create a Landing Page Link​

  1. In Widget & Access, find Landing Pages

  2. Click Create Landing Page

    ✓ A new link appears for guest access.

  3. Use View QR or Download if you need printed signage

Manage Whitelisted Domains​

  1. In Whitelisted Domains, enter a domain like yourhotel.com
  2. Click Add Domain
  3. Use the toggle to enable or disable the domain
  4. Remove a domain only if the widget should stop working there

Troubleshooting​

Save button is disabled​

What you see: You cannot save a message or instruction.

Fix:

  1. Make sure the field is not empty
  2. Remove extra spaces and try again
  3. Confirm your plan includes Chatbot features

Landing page will not create​

What you see: You get an error when creating a landing page.

Fix:

  1. Refresh the page and try again
  2. Follow any prompt to replace an older page
  3. Contact support if it still fails

Domain toggle does not work​

What you see: The switch changes but reverts.

Fix:

  1. Refresh the page
  2. Remove the domain and add it again
  3. Try the toggle again

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Saves fail after multiple attempts
  • ❌ Landing pages do not generate
  • ❌ The issue lasts longer than 30 minutes

Helpful to include:

  • Screenshot of the Chatbot Setup page
  • The action you tried and the error message
  • Time the issue started