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Mark a Guest as VIP

Quick Setup

VIP updates take under a minute. Always add a short note for the next shift.

This guide helps you flag VIP guests and record handling notes in Guest Management.

Go to: Main Menu → Guest Management

Quick Reference​

SettingWhat it doesWhere staff see it
VIP GuestFlags the profile as VIPVisible in the guest edit panel
VIP DescriptionStores handling notesVisible when editing the guest

Set VIP Status​

  1. Find the guest and click Edit.

    ✓ The Edit Guest Information panel opens.

  2. In Basic Information, enable VIP Guest.

  3. Enter a short VIP Description.

  4. Click Save Changes.

    ✓ You see a success message.

Use VIP status sparingly

Only apply VIP when approved by management.

Troubleshooting​

VIP status does not save​

What you see: The toggle turns off after saving.

Fix:

  1. Check for validation errors in the form.
  2. Confirm First Name and Last Name are filled in.
  3. Save again.

Update failed with "cannot update these fields"​

What you see: A red error message with "cannot update these fields".

Fix:

  1. Update those fields in your PMS.
  2. Wait for the next sync.
  3. Try saving again.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ VIP updates keep failing after retries
  • ❌ The guest profile will not open
  • ❌ You need a VIP change approved urgently

Helpful to include:

  • Guest name and document number (if available)
  • VIP note you attempted to save
  • Screenshot of the error message