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Monitor Check-In/Out Activity

Quick Setup

Use Status for history, Live for active kiosk sessions (last 15 minutes), and Analytics for trends. Most lookups take under a minute.

This guide helps you track reservation progress, open details, and troubleshoot check-in or check-out issues.

Go to: Main Menu → Check-In/Out Logs

Quick Reference​

TabWhat it showsBest for
StatusReservation groups with check-in and check-out pipelines, latest activity, and guest statusesFinding a reservation and seeing where it stalled
LiveActive kiosk sessions from the last 15 minutes (auto-refresh)Monitoring guests who are checking in/out right now
AnalyticsCompletion metrics, funnel drop-offs, recent failures, and not-found reservationsOperational trends and training

Review the Status dashboard​

  1. Open Check-In/Out Logs.

  2. Stay on the Status tab.

  3. Use Check-in Method to focus on Pre-arrival, Self Check-in, or Assisted Check-in.

  4. Review the reservation cards.

    ✓ Each card shows Check-in pipeline, Check-out pipeline, Last activity, and the current status.

Understand the status indicators​

  • Completed means all required steps finished.
  • In Progress means the guest is mid-flow.
  • Pending means no required steps completed yet.
  • Stalled means at least one step failed.
Steps can show "N/A"

Some steps are hidden when they are not required. Example: Facial Verification in Assisted Check-in or Room Access before arrival.

Open reservation details​

  1. Open Check-In/Out Logs and stay on Status or Live.

  2. Select View Details on the reservation you want to review.

  3. If the reservation has multiple rooms, choose a room tab.

    ✓ The Reservation Details panel opens with Reservation Summary, Guest Information, and a Detailed Event Log.

Need the full breakdown?

See Reservation Details for document warnings, registration card generation, and event log tips.

Manage room access (if enabled)​

If your property uses keycards, smart locks, or lockers:

  1. Expand a reservation with View guests.

  2. Select Manage PIN, Encode Key, or Manage Locker Code.

    ✓ The room access modal opens for that guest or room.

Monitor live sessions​

  1. Select the Live tab.

  2. Watch for in-progress sessions (last 15 minutes).

  3. Use View Details to inspect a guest who is stuck.

    ✓ The list refreshes automatically as new sessions start.

Review analytics​

  1. Select the Analytics tab.

  2. Choose Pre-Arrival, Check-In, or Check-Out.

  3. If you are on Check-In, use the sub-tabs for All Check-Ins, Early Check-In, Pre-Registration, or Full Check-In.

  4. Review the summary cards, funnel drop-offs, and recent issues.

    ✓ Metrics update based on the date range at the top of the page.

Troubleshooting​

No logs appear​

What you see: The list is empty or shows "No Check-In/Out Logs Found".

Fix:

  1. Click Clear Dates to reset the date range.
  2. Remove any Check-In Status or Check-Out Status filters.
  3. Try a broader search term (guest last name or confirmation number).

Live tab shows zero sessions​

What you see: The Live tab is empty.

Fix:

  1. Confirm a guest has started check-in or check-out in the last 15 minutes.
  2. Wait 1-2 minutes and refresh the page.
  3. Check the Status tab to confirm the reservation exists.

View Details is disabled​

What you see: The View Details button is gray.

Fix:

  1. Expand the reservation with View guests.
  2. Confirm a room number is assigned.
  3. If the room is missing, check the reservation in the PMS.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Logs fail to load after a refresh
  • ❌ Reservation details never open
  • ❌ Live sessions do not appear during active check-ins

Helpful to include:

  • Confirmation number or room number
  • Time the issue occurred
  • Screenshot of the Logs page