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How to Complete a Check-Out

Quick Check

You only need the Room Number and the guest's Last Name. Most check-outs take under a minute.

This guide helps you complete a guest check-out from the kiosk or front desk screen.

Go to: Welcome → Check Out

Quick Reference​

StepWhat it doesWhere it appears
Open Check OutStarts the check-out flowWelcome → Check Out
Select RoomFinds the room in the PMS listRoom Number dropdown
Enter Last NameMatches the reservationLast Name field
ConfirmFinalizes the check-outCheck Out button
CompleteShows success and returns to startCheck-Out Completed screen

Step-by-Step Check-Out​

1. Open the Check Out screen​

  1. On the Welcome screen, select Check Out.

    ✓ The Check Out form appears.

2. Select the room number​

  1. Open the Room Number dropdown.
  2. Select the guest's room.
If the room list is empty

Type the room number manually. The list comes from the PMS and may take a few seconds to load.

If the reservation has multiple rooms

Repeat the steps for each room number. Check-out is completed per room.

3. Enter the last name​

  1. Enter the guest's Last Name exactly as it appears on the reservation.

    ✓ The Check Out button becomes active.

4. Complete the check-out​

  1. Select Check Out.

    ✓ You see the Check-Out Completed screen.

5. Finish and return to the start​

The confirmation screen shows a countdown and returns to the Welcome screen automatically. You can also select Complete Check-Out to finish immediately.

What Happens After Check-Out​

  • The reservation is marked as checked out in the PMS.
  • The room can move to housekeeping or turnover status.
  • Room access is disabled based on your lock system.

Troubleshooting​

Reservation not found​

What you see: A message like "Unable to process your check-out".

Fix:

  1. Confirm the Room Number is correct.
  2. Enter the main guest's Last Name.
  3. If the guest is not checked in yet, complete check-in first.
  4. If it still fails, complete check-out in the PMS or at the front desk.

Room list will not load​

What you see: "No rooms found" in the dropdown.

Fix:

  1. Wait a few seconds and try again.
  2. Type the room number manually.
  3. If the room is still not found, use the PMS to check out.

Guest already checked out​

What you see: A message indicating the reservation is already checked out.

Fix:

  1. Confirm the room number and last name.
  2. If the guest is already checked out, no further action is required.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ The room does not appear and manual entry fails
  • ❌ The guest cannot be checked out after multiple attempts
  • ❌ The PMS reports an error that blocks checkout

Helpful to include:

  • Room number
  • Guest last name
  • Time the issue started