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Understand Room Status

Quick Check

A room is usually ready when it is Vacant and Clean. This takes seconds to confirm.

This guide helps you read room status and know what you can update.

SignalWhat it meansWhere it comes from
Room StatusOccupied or VacantPMS check-in and check-out
ConditionClean, Dirty, or InspectedHousekeeping updates in AVA
Do Not DisturbDo Not Disturb on or offHousekeeping toggle in AVA

Check a room status​

  1. Go to Housekeeping.

  2. Find the room by number.

  3. Review Room Status, Condition, and Do Not Disturb.

    ✓ You can see if the room is ready for arrival.

Update what you can​

  1. Open the Condition dropdown to change Clean, Dirty, or Inspected.

  2. Toggle Do Not Disturb when needed.

    ✓ AVA sends the update to the PMS. The list updates after it saves.

Room Status is read-only

Room Status updates after check-in or check-out in the PMS. You cannot edit it here.

Check-in readiness uses condition

If the room is Vacant but Dirty, check-in may be blocked based on Settings → Check-In rules.

Troubleshooting​

Room shows occupied after the guest left​

What you see: Room Status stays Occupied.

Fix:

  1. Complete the check-out in the PMS or AVA.
  2. Refresh Housekeeping after check-out.

Room condition does not change​

What you see: The condition reverts after you change it.

Fix:

  1. Try the update again.
  2. Confirm the PMS connection is active.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Room Status never changes after check-out
  • ❌ Condition updates keep failing
  • ❌ Do Not Disturb switches show the wrong state

Helpful to include:

  • Room number
  • Screenshot of the status row
  • Time of the last check-out