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Use Night Shift for After-Hours Tasks

Quick Setup

This takes about 1 minute. Use Night Shift when you need after-hours tools in one place.

Night Shift groups your after-hours tools under one sidebar menu. Use it to move between command center, live chat, video call settings, and alarm devices. You can also bulk-configure video-call hours and staff routing across multiple hotels. Alarm delivery uses Streamliner account-paired devices. Video Call now appears as two channels in bulk actions. Use Video Call (AVA Check-In) for the kiosk and CCI entry point. Use Video Call (Chat widget) for the guest widget call icon. The old alarm page now opens the Alarm Devices tab in Communication Hub → Video Calls.

Menu ItemWhat It OpensWhen You Use It
OverviewNight Shift homeStart here for after-hours work
Command CenterCheck-ins pageReview guest activity
Live ChatGuest chat inboxReply to guests
Video CallVideo call settingsManage call alerts for both surfaces
AlarmCommunication Hub → Video Calls → AlarmPair and test alarm devices
Bulk SettingWhat It ControlsNotes
Night windowShared start and end times for video-call hoursOvernight windows split at midnight
Video Call (AVA Check-In)Kiosk and CCI entry pointApplies to every selected hotel
Video Call (Chat widget)Guest widget call iconApplies to every selected hotel
Vouch AVA AlarmAccount-paired alarm devicesEnable property alarm delivery
Restricted entry-point hoursGuest video-call entry pointUses the hotel's timezone
Night shift scheduleGenerated staff routing for the windowDeactivate keeps Night Shift-created schedules

Bulk Activate Night Shift​

Use bulk activation when you need the same Night Shift channels across several hotels. Use bulk deactivation when you want to turn those channels off again. On mobile, the activation sheet keeps the hotel list, toggles, alarm section, and footer separated.

  1. Open Night Shift → Overview
  2. Click Activate Night Shift or Deactivate Night Shift
  3. Search by hotel name, hotel code, or organization name
  4. Select the hotels you want to update
  5. Set the Night window start and end times, then choose the weekday chips
  6. Turn on Video Call (AVA Check-In), Video Call (Chat widget), Chat, or Vouch AVA Alarm
  7. If you enable Vouch AVA Alarm, review the account-paired devices
  8. Turn on Restricted entry-point hours if you want the guest entry point to follow the same window
  9. For activation, click Send test to test one active account-paired device
  10. Click Activate or Deactivate

✓ You see a result summary for each hotel. ✓ You see separate rows for video call surfaces, alarms, and the Night shift schedule. ✓ Each video call surface keeps its own current state unless you change it here. ✓ Activating with Vouch AVA Alarm also enables the hotel-level alarm integration. ✓ The generated Night shift schedule routes calls to the configured on-duty recipients during the window. ✓ Active account-paired devices receive native alerts for the selected property. ✓ Deactivating turns off Night Shift-created routing, but keeps the stored weekly schedule. ✓ Hand-built weekly schedule entries are never changed. ✓ Alarm deactivation disables incoming-call alarms for the selected property.

Open Night Shift​

  1. In the sidebar, open Night Shift

  2. Choose Overview, Command Center, Live Chat, Video Call, or Alarm

    ✓ The active item stays highlighted when the page opens.

Before You Start​

Confirm these basics:

  • You are signed in with the correct property
  • You have SETTINGS.READ permission
  • You have access to the page you want to open

Troubleshooting​

Night Shift does not appear​

What you see: You do not see the Night Shift sidebar group.

Fix:

  1. Confirm you have SETTINGS.READ permission
  2. Refresh the browser
  3. Ask an admin to check your access rights

The page opens in the wrong place​

What you see: You click a Night Shift item, but it does not match the page you expected.

Fix:

  1. Use the matching item in the Night Shift menu
  2. Check whether the same page also appears in another sidebar group
  3. If you clicked Alarm, look for Alarm Devices in Communication Hub → Video Calls
  4. Keep using the highlighted item for the current page

A hotel does not appear in bulk activation​

What you see: The hotel you need is missing from the bulk modal list.

Fix:

  1. Confirm you are signed in with the correct property context
  2. Search by the hotel code or organization name
  3. Refresh the page and open Activate Night Shift again
  4. Ask an admin to confirm your hotel access if it still does not appear

Account-paired devices do not show up​

What you see: The alarm section shows no account-paired devices.

Fix:

  1. Make sure Vouch AVA Alarm is turned on in the modal
  2. Confirm each staff member paired the Alarm app with their Streamliner account
  3. Refresh the page and review the selected property's account-paired devices
  4. Use Send test only after you select an active paired device

Night shift schedule does not appear​

What you see: The bulk result does not show the Night shift schedule row.

Fix:

  1. Confirm the hotel timezone is set in Settings → Essentials → Hotel Basic Details
  2. Reopen Night Shift → Overview
  3. Select the hotel again and set the Night window
  4. Enable a video call surface or confirm an account-paired device
  5. Run Activate Night Shift again

One video call surface is missing after bulk activation​

What you see: The kiosk or chat widget call icon is still off after bulk activation.

Fix:

  1. Reopen Night Shift → Overview
  2. Open the bulk modal again
  3. Turn on the video call surface you need
  4. Activate the hotel again
  5. Open Communication Hub → Video Calls and confirm the same surface stayed enabled

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Night Shift never appears after a refresh
  • ❌ You cannot open a page you should have access to
  • ❌ The wrong page keeps opening from the sidebar

Helpful to include:

  • Screenshot of the sidebar
  • The page you clicked
  • The page you expected to open