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Housekeeping Dashboard

Quick View

Most teams scan Condition, Room Status, and Do Not Disturb first. This takes about 2 minutes.

This guide helps you review room readiness and manage housekeeping status from Housekeeping.

Quick Reference​

TaskWhere to clickResult
Search roomsSearch barList filters as you type
Sort the listColumn headerRooms reorder
Filter on mobileFilter chipsOnly matching rooms show
Update conditionCondition dropdownStatus updates
Toggle DNDDo Not Disturb switchDND updates
Confirm cross-page updatesOpen Operations ViewUpdated room status appears after sync

Dashboard Overview​

ColumnWhat it showsWhat you can do
RoomRoom number or nameClick header to sort
TypeRoom type from the PMSClick header to sort
ConditionClean, Dirty, or InspectedUpdate from dropdown
Room StatusOccupied or VacantRead-only (from PMS)
Do Not DisturbDND on/offToggle switch
Room Status is read-only

Room Status updates automatically after check-in or check-out in the PMS. You cannot edit it in AVA.

Find a Room​

  1. On desktop, use the Search bar at the top of the list.

  2. On mobile, use the search field below the header.

  3. Type a room number, room type, or guest name.

    ✓ The list updates as you type.

Sort​

  1. Click any column header (e.g., Room, Type, Room Status).

  2. Click it again to reverse the order.

    ✓ The arrow beside the column shows the sort direction.

Mobile Filters​

  1. Tap a filter chip like Clean, Dirty, Inspected, Occupied, Vacant, or DND Active.

  2. Tap the same chip again to remove it.

  3. Tap Clear all to reset filters.

    ✓ Only matching rooms stay visible.

Active Filters Bar​

When filters or search are active, a bar appears above the list.

✓ It shows “Showing X rooms out of Y.”

Sorting is view-only

The list order resets after a refresh. Reapply your sort or filters if you navigate away.

Update Room Status​

Change a Room Condition​

  1. Find the room in the list.

  2. Open the Condition dropdown.

  3. Select Clean, Dirty, or Inspected.

    ✓ The condition updates and you see a success message.

If you do not see Inspected

Your PMS may not support this status. You can still use Clean and Dirty.

Same-day checkout prompt

If Settings → Check-In has Prompt housekeeping to confirm same-day checkout enabled, AVA shows a prompt when you mark a room Clean or Inspected on its checkout date.

Updating banner

While updates sync, a banner says “Updating housekeeping status...”

Background sync to Operations

After condition or DND changes, AVA refreshes related room and reservation data in the background. This helps Operations View show the latest room status.

Toggle Do Not Disturb​

  1. In the Do Not Disturb column, toggle the switch.

  2. Confirm the action.

    ✓ The Do Not Disturb status updates and a success message appears.

Plan Your Cleaning Order​

Quick Plan

Start with Vacant rooms marked Dirty—these are the fastest to turn.

PriorityWhy it matters
Vacant + DirtyFastest rooms to turn for new arrivals
Vacant + CleanReady for early arrivals—verify DND is off
OccupiedCoordinate before entry
DND ActiveDo not enter until DND is cleared

Recommended workflow:

  1. Sort by Room Status to group Vacant rooms first.
  2. Then sort by Condition to see Dirty rooms at the top.
  3. Update each room to Clean or Inspected after finishing.

Troubleshooting​

Housekeeping status unavailable banner​

What you see: A yellow banner that says housekeeping status is unavailable.

Fix:

  1. Refresh the page.
  2. Ask an admin to verify Settings → Essentials → PMS Integration.
Limited data

When this banner appears, AVA shows basic room details only.

Error loading housekeeping data​

What you see: An error message with a Retry button.

Fix:

  1. Click Retry.
  2. If the error repeats, refresh the page.

Condition changes do not save​

What you see: The condition returns to its previous value.

Fix:

  1. Wait a few seconds and try again.
  2. Refresh the page.
  3. Ask an admin to confirm Settings → Essentials → PMS Integration is connected.

Inspected option is missing​

What you see: Only Clean and Dirty appear in the dropdown.

Fix:

  1. Confirm your PMS supports Inspected.
  2. If it does, ask support to review the PMS mapping.

Room shows occupied after guest left​

What you see: Room Status stays Occupied.

Fix:

  1. Complete the check-out in the PMS or AVA.
  2. Refresh Housekeeping after check-out.

Operations shows old room condition after update​

What you see: You changed Condition or Do Not Disturb, but Operations still looks old.

Fix:

  1. Wait a few seconds for background sync to finish.
  2. Open Operations View and click Refresh.
  3. Reopen the reservation details and check Room Information.

Search returns no rooms​

What you see: Empty list after searching.

Fix:

  1. Remove extra characters like # or -.
  2. Try a shorter room number or partial match.

Sorting looks unchanged​

What you see: The arrow changes, but rooms appear in the same order.

Fix:

  1. Clear any active search terms.
  2. Click the column header again to flip the sort direction.

No rooms found matching filters​

What you see: “No rooms found matching your filters.”

Fix:

  1. Tap Clear all.
  2. Remove any search term.
  3. Try a wider filter, like Vacant.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ The dashboard stays empty after a refresh
  • ❌ Room updates fail more than twice
  • ❌ The PMS connection shows offline
  • ❌ Room Status never changes after check-out

Helpful to include:

  • Screenshot of the banner or error
  • Room numbers affected
  • Time the issue started