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Generate Ticketing Reports

Quick Setup

Most staff can review or export ticket reports in about 5 minutes.

Use this guide when you need to review ticket sales, filter activity by product, or export a date range.

ControlWhat it doesCommon use
Date rangeLimits results to one time windowReview one day or one event
ProductLimits results to one ticket productReview sales for one attraction or package
SearchFinds a ticket, email, or order referenceLocate one guest quickly
StatusFilters by ticket stateHide redeemed or cancelled items
ExportDownloads the current resultsShare data with finance or operations
Recent reportsShows generated report historyConfirm a report finished

Open the Reports Page​

  1. Open the ticketing admin.

  2. Go to Reports.

  3. Wait for the summary cards and filters to load.

    ✓ You should see ticket totals and report controls.

Filter What You Need​

  1. Set the Date range.

  2. Choose a Product if you want one ticket type only.

  3. Type a Search term.

  4. Choose a Status filter.

  5. Review the results table.

    ✓ The table should update to match your filters.

Export a Report​

  1. Click Export.

  2. Choose All tickets within date range.

  3. Confirm the export option.

  4. Download the file when it is ready.

    ✓ The file should match the filters on the page.

Check Report Status​

  1. Look for the status banner.

  2. Open the Recent reports list.

  3. Refresh the page if the newest report is missing.

    ✓ Completed reports should show success or a download action.

Troubleshooting​

You see no tickets​

What you see: The table is empty after you open Reports.

Fix:

  1. Clear the Search field.
  2. Expand the Date range.
  3. Reset the Product filter.
  4. Reset the Status filter.
  5. Try again.

Export never finishes​

What you see: The page keeps showing a generating state.

Fix:

  1. Wait a few moments.
  2. Refresh the page.
  3. Run the export again.
  4. Try a smaller date range.

You cannot find the report you just made​

What you see: The new report is missing from Recent reports.

Fix:

  1. Refresh the page.
  2. Confirm the date range includes today.
  3. Check that the export completed successfully.
  4. Try again once more.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Reports stay blank after clearing filters
  • ❌ Export failures continue after retrying
  • ❌ You see permission errors or missing report controls

Helpful to include:

  • The ticketing page you opened
  • The date range you used
  • A screenshot of the filters and status banner