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Update Room Conditions

Quick Update

Changing a room condition sends the update to the PMS and refreshes the list.

This guide helps you mark rooms Clean, Dirty, or Inspected in Housekeeping.

ConditionWhat it meansUse it when
CleanRoom is cleaned and readyAfter standard cleaning
DirtyRoom needs cleaningAfter checkout or a service request
InspectedRoom is cleaned and checkedAfter a supervisor review

Update a condition​

  1. Go to Housekeeping.

  2. Find the room in the list.

  3. Open the Condition dropdown.

  4. Select the new condition.

    ✓ The badge updates and a success message appears.

If you do not see Inspected

Your PMS may not support this status. You can still use Clean and Dirty.

Same-day checkout prompt

If the room is occupied and checking out today, AVA may prompt you. It asks you to confirm checkout before marking Clean or Inspected.

Troubleshooting​

Condition changes do not save​

What you see: The condition returns to its previous value.

Fix:

  1. Wait a few seconds and try again.
  2. Refresh the page.
  3. Ask an admin to confirm Settings → Essentials → PMS Integration is connected.

Inspected is missing​

What you see: Only Clean and Dirty appear in the dropdown.

Fix:

  1. Confirm your PMS supports Inspected.
  2. If it does, ask support to review the PMS mapping.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Conditions do not update after multiple attempts
  • ❌ You see repeated PMS errors
  • ❌ Multiple rooms show incorrect status

Helpful to include:

  • Room numbers affected
  • Screenshot of the dropdown
  • Time the update was attempted