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Schedule SMS During-Stay Messages

Quick Setup

Most hotels finish this in 3 minutes after writing the message template.

This guide helps you send SMS messages right after a guest checks in.

Go to: During Stay → WhatsApp → Messages

Quick Reference​

SettingWhat it controlsWhere to click
Channel tabOpens the SMS settingsSMS
Notification StatusTurns during-stay SMS on or offNotification Status → Enabled/Disabled
Message TemplateThe SMS body guests receiveMessage Template
Save All ChangesStores schedule and template updatesSave All Changes

Before You Start​

Confirm these requirements:

  • Your plan includes SMS notifications
  • Guest phone numbers are stored in your PMS
  • You know the message you want to send

Turn On During-Stay SMS​

  1. Go to During Stay → WhatsApp → Messages.

  2. Select the SMS tab.

  3. In Notification Status, click Enabled.

  4. Enter your message in Message Template.

  5. Click Save All Changes.

    ✓ You see a success message.

When SMS Sends​

SMS sends immediately after a successful check-in.

Add Variables​

Use variables to personalize the message.

  1. In Available Variables, click the Copy icon next to a variable.

  2. Paste the variable into Message Template.

  3. Repeat for any other variables you need.

    ℹ️ Variables are replaced with guest data when the SMS sends.

Preview the Message​

  1. Review the Live Preview panel.

  2. Confirm the preview shows the right tone and length.

    ℹ️ The preview uses sample values, not real guest data.

Troubleshooting​

Template required warning​

What you see: "Please create a message template before enabling SMS notifications."

Fix:

  1. Add content in Message Template.
  2. Click Save All Changes again.

Message too long​

What you see: "Message exceeds character limit. Please shorten it."

Fix:

  1. Shorten the message or remove extra variables.
  2. Save again.

Upgrade required​

What you see: An upgrade screen instead of the SMS settings.

Fix:

  1. Go to Settings → Billing & Subscription.
  2. Upgrade to a plan that includes SMS notifications.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ SMS messages do not send after the steps above
  • ❌ The page will not save settings
  • ❌ You see repeated errors for more than 30 minutes

Helpful to include:

  • Screenshot of the SMS settings
  • The message template text
  • Time you last saved the settings