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Set Up Push Notifications

Quick Setup

Most hotels only need to enable browser alerts and connect one channel. This takes about 5 minutes.

This guide helps you turn on push notifications for your current property and route alerts to Slack, Google Chat, or Zapier.

Where to Find It​

Settings → Customizations → Push Notifications

Quick Reference​

SettingWhat It ControlsWho It Affects
Enable Push NotificationsBrowser alerts for this device and propertyStaff on this device
Notification CategoriesWhich events trigger alertsStaff on this device
Slack / Google Chat / ZapierChannel alerts via webhooksTeams in those channels

Before You Start​

Confirm these basics:

  • You are signed in to the correct property
  • Your browser allows notifications for this site
  • You have the correct webhook URL (Slack/Google Chat/Zapier)

Turn On Browser Push Notifications​

  1. Go to Settings → Customizations → Push Notifications

  2. Turn on Enable Push Notifications

  3. If your browser asks, click Allow

    ✓ You should see the status change to Enabled

  4. Choose the Notification Categories you want

  5. Click Save

Good to Know

This toggle is merchant-scoped. It applies only to the current property and this device.

Send a Test Browser Notification​

  1. In Push Notifications, scroll to Test Notification

  2. Click Send Test Notification

    ✓ A test alert should appear on your device within a few seconds

Notification language

Your browser push notifications follow your Streamliner language on this device. If you change your language later, turn push notifications off and on to update it.

Connect Slack, Google Chat, or Zapier​

Single Webhook (Simple)​

Send all enabled categories to one channel.

  1. Select your platform (e.g., Slack)

  2. Paste the Webhook URL

  3. Turn on Enable Integration

    ✓ You should see the integration status show Enabled

Category-Specific Webhooks (Advanced)​

Route alerts to different channels (e.g., Alerts → #it-support).

  1. Turn on Use specific webhooks for different categories
  2. Enter a URL for each category
  3. Leave a category blank to use the default URL

Supported Notification Categories​

CategoryTrigger
Check-inSuccessful guest check-in via kiosk/mobile
CheckoutGuest check-out completed
HousekeepingRoom status updates (Clean/Dirty/Inspected)
Keycard HeartbeatEncoder connection failures or warnings
AlertSystem errors, payment failures, or ID verification reviews
GenericGeneral system notifications

Troubleshooting​

Push notifications stay off after you turned them off​

What you see: You turned off Enable Push Notifications and they do not turn back on by themselves.

Fix:

  1. Go to Settings → Customizations → Push Notifications
  2. Turn Enable Push Notifications back on
  3. Click Save
Why this happens

The toggle is saved per property and device. It stays off until you turn it back on.

Push notifications turn back on after refresh​

What you see: You disable push notifications, refresh, and they appear enabled again.

Fix:

  1. Confirm you are in the correct property
  2. Turn Enable Push Notifications off again
  3. Keep this browser open for a few seconds so the change saves
Why this happens

If site data is cleared or you switch properties, you may need to disable it again.

No browser notifications appear​

What you see: The toggle is enabled, but nothing appears.

Fix:

  1. Check your browser notification permission for this site
  2. Click Send Test Notification
  3. Make sure you are logged in on the same device

Notifications show the wrong language​

What you see: Alerts appear in a different language than your Streamliner screen.

Fix:

  1. Change your Streamliner language using the language dropdown (for example, EN).
  2. Go to Settings → Customizations → Push Notifications
  3. Turn Enable Push Notifications off, then on again
  4. Click Save
  5. Click Send Test Notification
Good to know

Each device can have its own language for notifications.

Webhook messages do not show up​

What you see: Browser alerts work, but Slack/Chat has no messages.

Fix:

  • Confirm the full URL starts with https://
  • Re-enable Enable Integration
  • Try a test message in a new channel

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Notifications are still missing after the steps above
  • ❌ You see repeated error banners in settings
  • ❌ Issues persist for more than 30 minutes

Helpful to include:

  • Screenshot of the settings page
  • The property name
  • Time the issue started