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Locker Troubleshooting

Quick Fix

Verify the locker assignment first, then re-send the locker code. This takes about 2 minutes.

This guide helps you resolve common locker pickup issues.

Quick reference​

What you seeWhy it happensDo this
Guest can’t open lockerWrong code or stuck lockerCheck the locker assignment
Wrong key in lockerMisplaced key or wrong assignmentVerify room-to-locker mapping
All lockers appear assignedStale assignmentsClear assignments

Guest can’t open locker​

What you see: Guest enters the code and the locker does not open.

Fix:

  1. Verify the locker code is correct.
  2. Confirm the locker is assigned to the reservation.
  3. Check for physical obstructions.
  4. Use the manual override if available.

Wrong key in locker​

What you see: Guest retrieves a key for another room.

Fix:

  1. Check the room-to-locker assignment.
  2. Verify housekeeping placed the correct key.
  3. Reassign the locker and update the key.

All lockers appear assigned​

What you see: The grid shows only assigned (blue) cells.

Fix:

  1. Confirm check-outs are processed in the PMS.
  2. In Locker Setup, click Clear Assignments.
  3. Retry assignment for new check-ins.

Still Stuck?​

Contact success@vouch-technologies.com if:

  • ❌ Lockers remain assigned after clearing assignments
  • ❌ Guests cannot open lockers across multiple attempts
  • ❌ Locker codes are not generated

Helpful to include:

  • Locker system type
  • Screenshot of the locker grid
  • Time the issue started