Set Up Assisted Check-In

Quick Setup

Most properties finish in about 5 minutes. You will confirm hotel details, registration rules, and a tablet QR code.

This guide helps you complete the Assisted Check-In Setup wizard for staff-led check-ins.

Checkout rounding is not configured in this wizard. Open Settings → Payment to view or change checkout rounding settings.

Two-device ACI

If your kiosk uses two-device ACI, staff send guest steps to a connected Worker tablet. In Settings → Kiosk, the current management name is Guest Tablet. Some ACI screens still call this device a Worker. Each Staff workstation connects to one Worker. You can authorize one Worker for multiple Staff workstations. Only one kiosk owns the active guest journey at a time. The ACI kiosk Welcome page shows a guest-tablet panel with the staff controls. From 768 through 1759 pixels, the panel sits below the welcome card. At wider desktop widths, the panel stays in the lower-right corner. The panel shows the linked tablet and its current online status. The panel appears only for two-device ACI after staff-device readiness is available. The Worker tablet shows Pair this tablet until the flow starts. AVA can restore pairing after a reload or local browser credential loss. AVA can also recover an expired stored credential when the same device identity remains. The browser identity has a durable backup when localStorage is missing. Keep the same browser profile for daily Worker use. Private windows and new browser profiles need pairing and verification again. Safari can recover the pairing after restoring a background tab. A revoked or decommissioned Worker must be paired again. The kiosk must still use Two devices. AVA keeps the Worker tablet awake while idle when the browser and device allow it. If the browser or device denies this, the guest flow continues normally. Complete guest-information fields on the active device, then save before final check-in.

Staff-device readiness

ACI now shows staff-device readiness on staff check-in and checkout screens. Staff search, reservation lists, and state-changing ACI actions require a ready staff device. Demo mode remains available without device verification. If AVA finds an existing verified browser with a stale credential, it can recover that credential automatically. If recovery is unavailable, select Verify Device and scan the latest one-time kiosk QR. Use the Kiosk Settings link only when the in-page scanner is unavailable.

After you select Verify Device, the scanner shows five numbered steps with the camera preview. The preview resizes to fit your screen. A status strip shows camera startup, the scan hint, or a camera error. The steps stay visible while the camera state changes. On landscape tablets and desktop windows, the preview and steps appear side by side.

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Quick Reference

Step	What it sets	Where you are
Overview	What you need and what you get	Assisted Check-In Setup step 1
Hotel Information	Hotel name, country, timezone	Hotel Information
PMS Integration	Connect your PMS, including Cloudbeds OAuth and Furama iPMS	PMS Integration
AVA PMS Setup (optional)	Create room type + room (AVA only)	AVA Setup
Create Reservation	Create a test reservation	Create Reservation
Assign Room (AVA only)	Assign room to test booking	Assign Room
Check-In Time	Allowed check-in time and minimum age	Check-In Time
Registration Fields	Required guest data	Registration Fields
Registration Card Signing	Who signs the card	Registration Card Signing
Room Access	Staff-assisted access	Room Access
Try Check-In Now	Mode toggle, link, and QR	Try Check-In Now

Before You Start

Confirm these items:

• You have settings:write permission
• Hotel name and country are ready
• Timezone is known, or you can use auto-set
• PMS credentials are available, if needed
• Cloudbeds admin access and property ID are ready, if applicable
• A tablet is available for assisted check-in
• A Worker tablet is available if you use two-device ACI

Step-by-Step

1. Open the setup wizard

1. Open Onboarding → Assisted Check-In Setup.

2. If a free access offer appears, select Dismiss.

3. Review the overview card and select Begin Setup.

   ✓ You move to Hotel Information.

Want to preview the flow?

Select Try demo to open a test check-in in a new tab. If the demo reservation uses keycards, the handover prompt appears first. After handover, use Create Keycard or Already Encoded.

Where this appears

Hotels on assisted-only plans are taken here after login. Ask your admin if you do not see the link.

2. Add hotel information

1. Enter Hotel Name.

2. Select your Country.

3. Confirm the Timezone.

4. Select Next.

   ✓ The step saves and the status shows "Saved ✓".

3. Connect a PMS (optional)

1. Select your PMS Provider.

2. If you choose Cloudbeds, select Connect to Cloudbeds and authorize access. AVA receives the Property ID and API key through OAuth.

3. For another PMS, complete the fields shown for that provider.

4. Return to the wizard and select Next.

   ✓ The connection settings are saved.

Provider fields

The wizard shows only fields that apply to your selected PMS. Its required fields match Settings → Essentials → PMS Integration. Saved secrets remain masked when you return later.

No PMS?

Select AVA PMS or Use AVA. AVA setup steps appear before Room Access.

No PMS credentials yet?

Select Next after saving earlier steps. Then use Save & Exit to leave and return later.

If you do not use a PMS (choose AVA PMS)

1. On PMS Integration, select AVA PMS or Use AVA.

2. Select Next to save.

3. Create your first Room Type.

4. Enter a room type name.

5. Select a Room View.

6. Select Save.

   ✓ You see a success message.

7. Create your first Room.

8. Create a Test Reservation.

9. Assign a room to the test reservation.

   ✓ These steps appear before Room Access.

If you use Cloudbeds

1. Select Cloudbeds on the PMS Integration step.
2. Select Connect to Cloudbeds.
3. Log in to Cloudbeds and select Authorize or Allow.
4. Return to the wizard and select Next.
5. On Create Reservation, select Create reservation.

✓ A test reservation is created without AVA room setup steps.

If you use Furama iPMS

1. Select Furama iPMS on the PMS Integration step.

2. Enter the iPMS Base URL, Organisation Unit, User Code, and API Key.

3. Add Control Unit and Business User Code when Furama provided separate values.

4. Select Next.

   ✓ The wizard saves the Furama connection and continues setup.

The Control Unit defaults to Organisation Unit. The Business User Code defaults to User Code with its original casing.

4. Set a default check-in time (optional)

1. Enter Allowed Check-In Time.

2. Set Minimum Age if your policy needs one.

3. Select Next to save.

   ✓ The default time is stored.

Skip this step: Select Skip / Do Later.

Need advanced check-in rules?

This wizard only shows Allowed Check-In Time and Minimum Age on this step. Use Settings → Check-In Rules for advanced policy toggles.

5. Choose registration fields

1. Review the required fields for Check-in.

2. Switch to Pre-arrival if you want different guest fields there.

3. Toggle any optional fields you want to collect.

4. Select Next.

   ✓ Registration fields save for future check-ins.

If your active PMS requires a field, AVA shows a PMS Required badge. That field stays visible and mandatory for all guests.

PMS	Locked field
Cloudbeds	Nationality
eZee	Email Address
Mews, Opera, and AVA PMS	No additional fields

The wizard uses one shared registration-field setup. Use Configure Guest Registration Fields for separate modes. If you change PMS providers, AVA rechecks the required fields before saving.

PMS requirements unavailable

AVA disables registration-field edits until the active PMS capability loads. Refresh the wizard, then retry Next.

If your hotel is in Thailand

1. Choose Yes, enable compliance reporting to auto-set TM30/RR3 fields.
2. Choose No, let me customize to edit fields manually.

✓ Compliance fields auto-fill when you choose Yes.

6. Set registration card signing

1. Choose Only main guest signs or All guests must sign.

2. Select Next.

   ✓ Signature rules save.

7. Confirm room access method

1. Review the Room Access note.

2. Select Next.

   ✓ Room access is set to staff-assisted for assisted check-in.

8. Try Check-In Now (link + QR)

1. Choose Assisted Check-In or Self Check-In.

2. Select View QR Code.

3. Use Open link or Copy link to test the page.

4. Scan the QR code with the tablet.

5. Open the page in the tablet browser.

6. Use the browser's Share or menu option, then choose Add to Home Screen.

   ✓ The tablet shows a home screen shortcut for the check-in page.

Two-device ACI

If you use two-device ACI, the Worker tablet opens the paired guest flow. Staff use Send to guest tablet for each guest step. After you send a step, AVA saves the assignment before notifying the guest tablet. The tablet refreshes promptly after the saved assignment. Use the tablet screen and staff status to confirm the step. The staff screen does not show a separate Guest tablet is ready toast. The same Worker can serve multiple authorized Staff workstations. Each Staff workstation keeps its own durable authorization. Only the kiosk with the active journey can control that journey. On the ACI kiosk Welcome page, use the guest-tablet panel to confirm the linked tablet. The panel shows whether the tablet is online before you start a guest flow. When idle, the Worker tablet shows a screensaver. AVA automatically tries to keep this screen awake on supported browsers. After QR scanning and tablet pairing, AVA retries the screen-wake request on supported devices. This helps supported iPads stay awake after linking. It retries after the page returns to the foreground or the network recovers. If the Worker tablet reloads, it returns to the paired flow without re-enrollment. If the stored credential expires, AVA can restore pairing when the same browser installation remains. After Safari restores a tab, keep the same tab open while AVA recovers the pairing. A revoked or decommissioned tablet still needs a new pairing.

Change the guest tablet language

Use the staff device to change the language shown on the paired guest tablet.

1. Start or open an active two-device Assisted Check-In session.

2. Find Tablet language in the staff device panel.

3. Select an enabled language.

   ✓ The guest tablet updates its language during the active session. ✓ The preview shows the language currently shown on the guest tablet. ✓ Each option shows a flag and the native name with the English name in parentheses. ✓ Long language names wrap instead of clipping on narrow tablet screens.

Guests can also choose a language on the registration form. Their choice updates the staff panel and applies to later steps in that check-in.

Language availability

The Tablet language list uses your hotel's enabled guest languages. Configure languages in Settings → Essentials → Supported Languages. The staff panel keeps its controls in English. Language choices show flags and bilingual names for easier identification.

The selected language belongs to the active check-in. It remains for companions and later guests in the same reservation. The idle screen still uses your hotel's default language. Another check-in never inherits the previous reservation's language.

When staff release one guest, the next guest keeps the selected language. This also applies after a completed guest step or session expiry. Fresh pairing clears the saved language selection.

The guest can change language only on the registration form. The signature and facial-verification screens do not include a language switcher.

Share one Worker across staff workstations

Use this setup when several front-desk workstations share one guest-facing Worker. For example, connect Worker B to Staff workstation A1, then authorize Worker B for A2.

1. Verify each Staff workstation uses Two devices for ACI.

2. Open ACI on the first Staff workstation.

3. Select Save & connect Worker.

4. On the Worker tablet, open the worker screen and scan the displayed QR code.

5. Open the second staff workstation in Settings → Kiosk.

6. Select Connect an enrolled Worker.

7. Select Worker B, then select Add to this Staff workstation.

8. Repeat steps 5–7 for each additional Staff workstation.

   ✓ A1 and A2 remain authorized for Worker B. ✓ Staff do not need to repeat QR pairing for every workstation.

Understand “Selected by” badges

The Selected by badge names only Staff workstations that are currently online. AVA considers a workstation online when its Staff app was active within the last 90 seconds. The workstation making the request remains listed, even when its latest presence update is older. The badge is informational and does not change selections, authorizations, or active journey ownership.

The Staff app refreshes its presence during check-in, checkout, walk-in, and assistance flows. An open Staff app on the Welcome page can also remain online while idle.

The Worker card shows Online or Offline status. Authorized Staff workstations appear as separate status badges under their label. This keeps long workstation lists easy to scan. The card also shows the active owner when busy. When Worker B is active, AVA shows In use by <staff name> · <step>. If the owner's Staff app is offline, AVA adds · tablet offline. AVA does not show a raw workstation ID. When the Worker is idle, AVA shows which Staff workstations are selected to send their next check-in there. The badge reads Selected by <workstation> or Selected by <workstation> +N more. Open the details before using the Worker so you do not send a guest to another desk's tablet. More than one workstation can select the same Worker.

To remove one workstation's access, select Disconnect Worker there. Worker B stays connected to its other authorized workstations.

One active journey

The Worker can be authorized by multiple Staff workstations. Only one Staff workstation can own its active guest journey. Start or continue the journey from the workstation shown as the active owner.

If you move Worker B to another workstation, select Move from … and follow AVA's confirmation prompt. Adding Worker B keeps its other workstation connections. Moving Worker B removes only the selected source connection. You can select Change guest tablet while another workstation owns Worker B. Switching tablets leaves the other workstation's active journey unchanged. Your own active check-in still blocks switching tablets.

After a successful move while the Worker is idle, the tablet immediately shows the target workstation's name. You do not need to wait for the target workstation to fetch a booking. If the tablet is busy with another check-in, AVA completes the move without interrupting that journey. The tablet keeps its current active journey until it becomes idle.

If the other desk is unavailable, select Take over tablet. AVA asks you to confirm when the owner is still active or its presence is unknown. Takeover is unavailable while the guest is submitting a step. After takeover, the guest's saved progress remains available to you. The displaced desk sees a notice explaining that its tablet was taken over. For two minutes, only your workstation can claim the idle tablet again. Send the next guest step to complete the handoff. The tablet may show Paired with <old workstation> until you send that step.

Configure a Worker screensaver

Two-device ACI shows Worker screensaver after you save the row. You can publish an ordered playlist to one Worker or all eligible Workers.

1. Open the saved two-device ACI row in Settings → Kiosk.

2. Find Worker screensaver.

3. Select Add media and upload a supported image, GIF, or video.

4. Add more slides, then set their order, hold, and transition.

5. Choose a Background color.

6. Select Apply to selected or Apply to all eligible Workers.

7. Review the preview and confirm publishing.

   ✓ The preview shows the idle screen for that Worker.

Review freezes the slide order and publishing targets. Refresh the Kiosk page to update targets, then review again before saving.

Images and GIFs must be 10 MB or smaller. Videos must be 50 MB or smaller. Playlists support up to 20 slides and 100 MB total encoded media. Videos and GIFs play silently after AVA prepares them for Worker playback. Choose After a set time, or advance the slide after playback finishes. Previously uploaded animated-image assets keep timed playback. Upload the GIF again to use one-cycle playback. Existing single-image and video screensavers keep working until you save a playlist. The legacy single-asset uploader keeps its existing image limit. Select Use hotel default to restore the default idle screen. Applying to all eligible Workers copies the reviewed configuration once. Future Workers do not inherit it automatically. Replacing an image preserves that slide's timing and transition settings. The default idle screen uses a portrait Vouch lockup and remains sharp on supported tablets.

Cached icons

Browsers cache shortcut icons and tab favicons aggressively. If you still see the old logo, remove the shortcut and add it again.

9. Finish setup

1. Select Finish setup.

2. You return to Reservations.

3. If you see a free access message, select Dismiss.

4. After your first check-in, email success@vouch-technologies.com to claim the free month.

5. Review details any time in Settings → Check-In.

   ✓ You are ready to run assisted check-ins.

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Troubleshooting

Save failed

What you see: "Save failed" or the step won't advance.

Fix:

1. Confirm you have settings:write permission.
2. Complete all required fields for that step.
3. Select Next again.

If the registration step shows a PMS requirements warning, wait for it to clear. AVA cannot save those changes until the active PMS capability is valid.

PMS registration fields are locked

What you see: A field shows PMS Required, and you cannot change it.

Fix:

1. Keep the field visible for All guests.
2. Keep the field required for All guests.
3. Select Next after the active PMS requirements load.

This prevents a reservation-guest sync failure later.

Cloudbeds connection does not start

What you see: Selecting Connect to Cloudbeds does not open Cloudbeds.

Fix:

1. Confirm you selected Cloudbeds.

2. Refresh the wizard page.

3. Select Connect to Cloudbeds again.

4. Try a different browser or private window.

   ✓ Cloudbeds supplies the Property ID after authorization.

A PMS field appears or disappears

What you see: The wizard shows different fields after you select a provider.

Why this happens: Each PMS has its own required and conditional credentials.

Fix:

1. Complete the fields shown for the selected provider.

2. For Opera, enter OHIP Enterprise ID in either OCIM or SSD mode.

3. For Opera SSD, also enter the displayed OHIP Username and OHIP Password.

4. For Mews, ask AVA support about empty advanced values.

5. Select Next after the fields validate.

   ✓ The wizard and PMS settings page use the same credential requirements.

Compliance choice required (Thailand)

What you see: "Please choose a compliance reporting option."

Fix:

1. Select Yes, enable compliance reporting or No, let me customize.
2. Select Next to save.

QR code does not appear

What you see: A blank QR box or "Failed to generate QR code."

Fix:

1. Wait 10 seconds and retry View QR Code.
2. Check your internet connection.
3. Try Open link instead and scan from that page.
4. If the first pairing failed, try again. AVA revokes the failed pairing challenge before it creates a new one.

Guest tablet pairing does not start

What you see: The Worker tablet stays on Pair this tablet or asks to pair again after a reload.

Fix:

1. Confirm the staff tablet is using two-device ACI.
2. Keep the same browser installation open on the Worker tablet.
3. Wait for AVA to restore the pairing.
4. Refresh the Worker tablet once if pairing does not return.
5. Open Settings → Kiosk and confirm the kiosk still uses Two devices.
6. If the Worker was revoked or decommissioned, select Connect Worker and pair again.
7. If recovery still fails, select Connect Worker and pair again.
8. If the Worker is unavailable, check whether the kiosk allows one-device fallback.

Recovery guard

AVA does not restore pairing when the kiosk no longer uses Two devices. Switch the kiosk back before pairing the Worker again.

Another kiosk owns the guest journey

What you see: The tablet is authorized, but another kiosk is shown as active owner.

Fix:

1. Check the displayed owner name and current guest step.

2. Select Change guest tablet if you want to use another tablet.

3. Select Take over tablet if the guest must continue on this tablet.

4. Read the warning about the owner's activity or unknown presence.

5. Confirm the takeover only when you have checked with the other desk.

6. Send the next guest step after the takeover completes.

   ✓ The guest's saved progress remains available after takeover. ✓ The displaced desk receives a notice about the takeover. ✓ The two-minute reservation prevents another desk from reclaiming the tablet first.

Do not take over during an active guest submission. Wait briefly, then try again after the submission finishes.

If the owner released the tablet while you confirmed, AVA returns the tablet as idle. Try Take over tablet again only if another owner still appears.

Takeover warning does not clear

What you see: AVA warns that the owner is active or its presence is unknown.

Fix:

1. Contact the displayed owner or check the other desk.

2. Ask the owner to finish or release the guest journey.

3. Use Take over tablet only when the guest must continue immediately.

4. Confirm the warning after checking the guest's current progress.

   ✓ The takeover starts after you confirm the warning, when permitted. ✓ The guest's saved progress remains available when takeover succeeds.

Guest tablet is selected by another workstation

What you see: An idle guest tablet shows Selected by <workstation> or Also selected by <workstation>.

Why this happens: That workstation sends its next two-device check-in to this guest tablet. Selections can be shared, so the tablet might show more than one workstation. The Selected by badge lists only recently online workstations. An idle or sleeping workstation may remain selected but not appear in the badge.

Fix:

1. Open the tablet's selection details and review every listed workstation.

2. Ask the listed staff member before using or moving the tablet.

3. Use the tablet only after the other workstation confirms it is available.

4. Select Move from … only when you intend to move this workstation's tablet connection.

5. Confirm that the target and source workstation names are correct.

6. Recheck the selection badges after the move.

   ✓ The picker shows the workstations that will send their next check-ins to the tablet.

Moving a tablet connection does not necessarily clear another workstation's selection. Keep the other workstation listed until its staff member changes that selection.

Online status is approximate

AVA hides a workstation after about 90 seconds without a Staff app presence update. The Staff app may stop updating while its browser tab is frozen or its device is asleep. An always-open app can appear online even when no staff member is at the desk.

Running check-ins take priority

If a guest check-in is already running, AVA shows In use by <workstation> instead. Continue from that active workstation before moving the tablet.

Staff verification is required

What you see: Staff search, reservations, or checkout controls are unavailable. ACI shows "Staff verification recommended" on the staff device. An older lookup may have shown a generic reservation error instead.

Why this happens: The browser is verified, but its stored STAFF credential is missing or stale.

Fix:

1. Continue the check-in or checkout if needed.

2. Confirm you are using the intended staff browser or kiosk device.

3. Ask an admin to display the latest one-time ACI QR from Settings → Kiosk.

4. Select Verify Device in the ACI readiness panel.

5. Allow camera access, then scan the QR.

6. Wait for the ACI page to reload.

   ✓ ACI reloads and enables staff operations after a fresh list load.

If readiness is lost, AVA clears stale staff state and asks you to verify again. The scanner keeps verification inside the current Web Clip, PWA, or browser-wrapper context.

If the scanner cannot open, use Settings → Kiosk and select Re-verify staff device. Complete the latest one-time verification link on that same physical device.

The missing credential is a device-verification issue, not a missing reservation. Re-pair or re-verify the intended staff device before searching again.

Streamliner launch asks for kiosk verification

What you see: Device setup asks for a kiosk code or QR after Streamliner opens ACI.

Fix:

1. Keep the original Streamliner tab open.
2. Return to Device setup from that same tab.
3. Refresh once if the launch has expired.
4. Relaunch ACI from Streamliner if verification is still requested.

✓ A valid Streamliner staff session opens Device setup without physical kiosk verification.

Browser storage

Some browsers restrict temporary storage. Keep the same tab open during setup so AVA can retain the staff session.

Safari restored tab stays on Pair this tablet

What you see: Safari restores the Worker tablet tab, but it stays on Pair this tablet.

Fix:

1. Keep the restored Safari tab open on the same tablet.

2. Wait for AVA to restore the saved pairing.

3. Refresh the tab once if the pairing does not return.

4. Confirm the kiosk still uses Two devices in Settings → Kiosk.

5. Select Connect Worker and pair again if recovery still fails.

   ✓ The Worker tablet returns to the paired flow without re-enrollment.

Guest tablet screen turns off

What you see: The guest tablet screen turns off while the screensaver is visible.

Fix:

1. Wake the tablet and unlock it.

2. Bring the AVA check-in page to the foreground.

3. Confirm the tablet is connected to power and the internet.

4. Check the device's Auto-Lock or Screen timeout setting.

5. Extend the timeout for guest-facing use if your device policy allows it.

   ✓ AVA tries to keep the screen awake again when supported.

Browser or device restrictions

Some browsers and device policies do not allow AVA to keep the screen awake. The paired guest flow still works, but the tablet may sleep again.

Tablet language does not update

What you see: You select Tablet language, but the guest tablet keeps its previous language.

Fix:

1. Confirm the guest tablet is online and shows the paired guest flow.

2. Confirm the staff device owns the active guest journey.

3. Select Tablet language again.

4. Ask the guest to stay on the current screen while the language changes.

5. Refresh the guest tablet only if it remains unchanged.

   ✓ The staff preview and guest tablet should show the same language.

If the language is unavailable, enable it under Settings → Essentials → Supported Languages. The idle screen uses the hotel default, while the same reservation keeps its saved language.

Staff tablet shows the guest tablet as offline

What you see: The guest tablet recovered, but the staff tablet still shows Offline.

The status follows the guest tablet's heartbeat. A staff-browser reconnect alone does not mark the guest tablet as ready.

Fix:

1. Confirm the guest tablet page is open and connected to the internet.

2. Wake the guest tablet and bring the AVA page to the foreground.

3. Wait for the staff status to refresh.

4. Select Send to guest tablet again.

5. If the status stays Offline, refresh the guest tablet once.

6. Use one-device fallback if the guest needs to continue immediately.

   ✓ A genuine connection loss remains Offline until the guest tablet reconnects.

Guest tablet panel is missing on the Welcome page

What you see: The ACI kiosk Welcome page does not show the guest-tablet panel.

Why this happens: The panel appears only for two-device ACI with staff readiness.

Fix:

1. Open Settings → Kiosk and confirm the kiosk uses Assisted Check-In (ACI).

2. Confirm the kiosk uses Two devices.

3. Return to the kiosk and select Verify Device in the readiness panel.

4. Scan the latest one-time ACI QR code.

5. Wait for the kiosk to reload the Welcome page.

6. Confirm the linked guest tablet is open and connected to the internet.

   ✓ The panel should show the linked tablet and its current status.

The panel does not appear for one-device ACI or CCI kiosks.

No home screen shortcut

What you see: The tablet browser does not offer a branded install prompt.

Fix:

1. Open the check-in page in the tablet browser.
2. Use Share or the browser menu.
3. Select Add to Home Screen.
4. Test the shortcut from the tablet home screen.

Shortcut icon still shows the old logo

What you see: The browser tab or shortcut still shows the old Vouch icon.

Fix:

1. Refresh the page.

2. Close the browser completely.

3. Remove the shortcut from the tablet home screen.

4. Open the check-in page again.

5. Add it to the home screen again.

   ✓ The shortcut should now use the AVA logo.

Clipboard not available

What you see: "Clipboard not available. Please copy manually."

Fix:

1. Select the Link field.
2. Copy the URL manually.

No Next button on Overview

What you see: The overview screen has no Next button.

Fix:

1. Select Begin Setup.
2. You move to Hotel Information.

Room type save button is disabled (AVA PMS)

What you see: The Save button stays disabled in Create Room Type.

Fix:

1. Enter a Room Type Name.
2. Select a Room View.
3. Select Save again.

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Still Stuck?

Contact success@vouch-technologies.com if:

• ❌ The wizard won't save after multiple attempts
• ❌ QR codes never generate
• ❌ Guest tablet pairing does not return after recovery steps
• ❌ You cannot access the Assisted Check-In Setup link

Helpful to include:

• Screenshot of the issue
• Hotel name
• Time the issue started
• Whether you use one-device or two-device assisted check-in

Related Guides

• Check-In Landing Page
• Check-In Rules
• Registration Fields
• Room Access Options