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Using Your Door PIN

This page explains how guests open a smart-lock room door with a PIN you receive after check-in.

Where do I find my door PIN?​

After check-in, your room card shows your PIN. Tap Show PIN to see it. The room card also shows how to unlock your room. Tap Email room information to keep a copy of your PIN in your email, when the property offers it.

I forgot my door PIN​

  1. Open your room card again from the check-in link or the kiosk, then tap Show PIN.
  2. Check your email for the room information email, if you sent one to yourself.

If you cannot find your PIN, go to the front desk. Staff can resend or reset it.

My door PIN does not work​

  1. Check that you are at the room number shown on your room card.
  2. Enter the PIN again slowly, following the unlock instructions on your room card.

If the door still does not open, go to the front desk. Staff can issue a new PIN or a physical key.

The kiosk says room access is unavailable​

Tap Retry room access. If it still fails, go to the front desk to collect your room access.