Skip to main content

Find Help and Documentation

Quick Setup

Press Cmd+K on Mac or Ctrl+K on Windows/Linux to find pages and settings. This takes under 1 minute.

This guide helps you find AVA pages, settings, hotels, documentation, and support. The Help Assistant may be disabled for your environment.

Quick Reference​

NeedWhat to clickWhat happens
Open the docs fastHelp → Search HelpOpens the docs home in a new tab
Find a page or settingCmd+K or Ctrl+K, or SearchOpens universal search; translated labels also work
Switch hotels quicklyUniversal search → HotelsLists hotels and organisations you can access
Change your AVA languageProfile menu → Language on mobile, or the top-bar language selector on desktopUpdates AVA labels in your selected language
Open a guide for this pageHelp link near the page headerOpens the matching guide in a new tab
Open docs from your profileProfile menu → DocumentationOpens the docs in a new tab
Get help while workingHelp Assistant, when enabledOpens support chat
Continue your last Help Assistant chatReopen Help Assistant, when enabledYour messages stay in place for this session
Contact supportHelp → Contact SupportOpens an email draft

Universal search is available from every AVA page. Use it to jump directly to pages, settings sections, or individual setting cards. Search using the label shown in your selected AVA language, or an English search alias.

  1. Press Cmd+K on Mac, or Ctrl+K on Windows/Linux. You can also click Search in the top bar.
  2. Type a page name, setting, or hotel name.
  3. Use ↑ and ↓ to select a result.
  4. Press Enter to open it.

Selecting a settings section opens its page, tab, and card automatically. AVA updates the destination to match your current interface language. Recent results appear when you reopen universal search.

  1. Open universal search with Search, Cmd+K, or Ctrl+K.
  2. Press Tab to switch from Commands to Hotels.
  3. Select a hotel, or choose Switch hotel… from the command list.
  4. Press Enter to switch.

The Hotels view groups properties by organisation and marks your current hotel. You only see hotels and pages allowed by your role.

Upgrade-locked pages​

Some pages show an Upgrade badge when your plan does not include them. You can select the page to open Settings → Billing and review upgrade options.

Help Assistant availability​

The Help Assistant is off unless your environment enables it. When disabled, these entry points do not appear:

  • The floating chat bubble
  • Open Help Assistant in the Help menu
  • Help actions on onboarding step cards

Help → Search Help, page Help links, profile Documentation, and Contact Support remain available.

For deployment administrators

Set VITE_ENABLE_HELP_ASSISTANT to true before building the frontend to show the assistant. Leave it unset to keep the assistant hidden. Rebuild the frontend after changing this value.

Step-by-Step: Use the Help menu​

  1. Select Help in the top navigation.

  2. Choose a guide, like Getting Started or Room Access.

    ✓ A new tab opens with the guide you picked.

  3. If Open Help Assistant appears, select it to start a chat.

    ✓ When enabled, the Help Assistant opens at the bottom-right.

  4. Select Contact Support to open an email draft.

    ✓ Your email app opens with support@vouch-technologies.com.

Step-by-Step: Use the Help link on a page​

  1. Open a page like Settings → Essentials or Command Center.

  2. Select Help near the page header.

    ✓ A new tab opens with the matching guide.

You can find the page Help link on:

  • Onboarding
  • Settings → Essentials
  • Settings → Room Access
  • Access Codes
  • Reservations (Operations)
  • Command Center

Step-by-Step: Open documentation from the profile menu​

  1. Select your Profile menu in the top-right corner.

  2. Select Documentation.

    ✓ A new tab opens with the Streamliner docs.

Step-by-Step: Change your AVA language​

Your language choice applies to AVA on the device and browser session you use.

On a mobile screen​

  1. Select your Profile menu in the top-right corner.

  2. Select Language to expand the language list.

  3. Select a language using its flag and native name.

    ✓ AVA updates the interface to your selected language.

On a desktop screen​

  1. Select the language selector in the top navigation.

  2. Select your preferred language. Each option shows its native name beside its flag.

    ✓ AVA updates the interface to your selected language.

Step-by-Step: Open documentation from the Help Assistant​

  1. Select the Help Assistant chat bubble in the bottom-right corner, if enabled.

  2. In the Help Assistant header, select Documentation.

    ✓ A new tab opens with the Streamliner docs.

Step-by-Step: Keep your Help Assistant chat history​

  1. Open Help Assistant and send a question.

  2. Close the panel.

  3. Reopen Help Assistant on the same hotel.

    ✓ Your previous messages stay visible.

  4. Switch to another hotel and reopen Help Assistant.

    ✓ You see a separate chat for that hotel.

  5. Switch back to the first hotel and open Help Assistant again.

    ✓ Your earlier chat for that hotel returns.

Session behavior

Chat history stays for your current browser session. It resets after logout or when session data is cleared.

Troubleshooting​

Help menu is missing​

What you see: No Help button in the top navigation.

Fix:

  1. Refresh the page.
  2. Confirm you are signed in to Streamliner.
  3. Ask an admin to confirm you have access to the main app.

Help link is missing on a page​

What you see: No Help link near the page header.

Fix:

  1. Confirm you are on one of the supported pages listed above.
  2. Refresh the page.
  3. Try again after you complete onboarding.

What you see: Nothing opens after clicking Documentation.

Fix:

  1. Allow pop-ups for the Streamliner app site.
  2. Select Documentation again.

Help Assistant button is missing​

What you see: No chat bubble in the bottom-right corner.

Fix:

  1. Ask an AVA administrator whether your environment enables Help Assistant.
  2. If enabled, refresh the page and sign in again.
  3. If disabled, use Help → Search Help or Contact Support instead.

Previous Help Assistant messages are missing​

What you see: The chat opens, but old messages are not there.

Fix:

  1. Confirm you are in the correct hotel in the top bar.
  2. Reopen Help Assistant.
  3. If needed, switch back to the hotel where you started that chat.
  4. If you logged out, start a new chat thread.

Universal search shows no results​

What you see: Universal search does not show the page or setting you need.

Fix:

  1. Try the full page or setting name.
  2. Check that you are in the correct hotel or organisation.
  3. Ask an administrator to review your permissions.

The Search shortcut does not open​

What you see: Cmd+K or Ctrl+K does not open universal search.

Fix:

  1. Click Search in the top bar.
  2. Refresh the page and try the shortcut again.
  3. Use Help → Search Help if you need documentation immediately.

The language list closes before you can select a language​

What you see: The mobile language list closes when you try to select a language.

Fix:

  1. Open the Profile menu again.
  2. Select Language.
  3. Select the language using its full name.
  4. Refresh AVA if the interface does not update.

Still Stuck?​

Contact support@vouch-technologies.com if:

  • ❌ The docs never open after allowing pop-ups
  • ❌ The Help Assistant stays missing after a refresh
  • ❌ You cannot access documentation during a live shift

Helpful to include:

  • Screenshot of what you see
  • Time the issue started
  • Device and browser type