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Find Help and Documentation

Quick Setup

Use the Help menu for shortcuts or the page Help link. This takes under 1 minute.

This guide helps you open Streamliner docs, troubleshooting guides, and support from inside the app.

Quick Reference​

NeedWhat to clickWhat happens
Open the docs fastHelp → Search HelpOpens the docs home in a new tab
Open a guide for this pageHelp link near the page headerOpens the matching guide in a new tab
Open docs from your profileProfile menu → DocumentationOpens the docs in a new tab
Get help while workingHelp Assistant → DocumentationOpens the docs in a new tab

Step-by-Step: Use the Help menu​

  1. Select Help in the top navigation.

  2. Choose a guide, like Getting Started or Room Access.

    ✓ A new tab opens with the guide you picked.

  3. Select Open Help Assistant to start a chat.

    ✓ The Help Assistant opens at the bottom-right.

  4. Select Contact Support to open an email draft.

    ✓ Your email app opens with support@vouch-technologies.com.

Step-by-Step: Use the Help link on a page​

  1. Open a page like Settings → Essentials or Check-In/Out Logs.

  2. Select Help near the page header.

    ✓ A new tab opens with the matching guide.

You can find the page Help link on:

  • Onboarding
  • Settings → Essentials
  • Settings → Room Access
  • Access Codes
  • Reservations (Operations)
  • Check-In/Out Logs

Step-by-Step: Open documentation from the profile menu​

  1. Select your Profile menu in the top-right corner.

  2. Select Documentation.

    ✓ A new tab opens with the Streamliner docs.

Step-by-Step: Open documentation from the Help Assistant​

  1. Select the Help Assistant chat bubble in the bottom-right corner.

  2. In the Help Assistant header, select Documentation.

    ✓ A new tab opens with the Streamliner docs.

Troubleshooting​

Help menu is missing​

What you see: No Help button in the top navigation.

Fix:

  1. Refresh the page.
  2. Confirm you are signed in to Streamliner.
  3. Ask an admin to confirm you have access to the main app.

Help link is missing on a page​

What you see: No Help link near the page header.

Fix:

  1. Confirm you are on one of the supported pages listed above.
  2. Refresh the page.
  3. Try again after you complete onboarding.

What you see: Nothing opens after clicking Documentation.

Fix:

  1. Allow pop-ups for the Streamliner app site.
  2. Select Documentation again.

Help Assistant button is missing​

What you see: No chat bubble in the bottom-right corner.

Fix:

  1. Refresh the page.
  2. Ask an admin to confirm Help Assistant is enabled.

Still Stuck?​

Contact support@vouch-technologies.com if:

  • ❌ The docs never open after allowing pop-ups
  • ❌ The Help Assistant stays missing after a refresh
  • ❌ You cannot access documentation during a live shift

Helpful to include:

  • Screenshot of what you see
  • Time the issue started
  • Device and browser type