Choose a Check-In Model
Quick Decision
If you want guests to complete check-in without staff, choose Full self check-in. If staff will run check-ins at the desk, choose Assisted check-in.
This guide helps you pick the AVA check-in model that fits your front desk workflow.
Quick comparison
| Topic | Full self check-in | Assisted check-in |
|---|---|---|
| Who runs the flow | Guest | Staff, with guest handoff |
| Device | Kiosk or QR link | Front desk tablet |
| ID capture | Guest scans passport/ID | Staff scans, guest confirms |
| Identity checks | Optional face match | Optional face match |
| PMS check-in | Automated by AVA | Remember to confirm on tablet |
| Room access | Optional | Optional |
Full self check-in (guest-led)
Guests complete the full flow on a kiosk or by scanning a QR code.
Typical steps:
- Guest scans passport or ID
- Guest finds their reservation
- Guest confirms registration details
- Optional facial verification
- AVA checks the guest in on the PMS
- Room access is issued (smart lock PIN, keycard encoder, or locker code)
Choose this if you want to reduce front desk workload or offer after-hours check-in.
Assisted check-in (staff-led)
Staff starts the check-in on a tablet, then passes it to the guest for confirmation.
Typical steps:
- Staff finds the reservation on the tablet
- Staff scans the passport/ID
- Guest confirms registration details and signs
- Staff taps Check In to update the PMS
- Optional: issue room access (PIN or keycard)
Choose this if you prefer staff-led service or need more control over the flow.
Room access is optional in assisted check-in. If you enable it, staff can issue a PIN or encode a keycard during check-in.