Choose a Check-In Model
If you want guests to complete check-in without staff, choose Full self check-in. If staff will run check-ins at the desk, choose Assisted check-in.
This guide helps you pick the AVA check-in model that fits your front desk workflow.
Quick Comparison
| Topic | Full self check-in | Assisted check-in |
|---|---|---|
| Who runs the flow | Guest | Staff, with guest handoff |
| Device | Kiosk or QR link | Front desk tablet, with an optional paired guest tablet |
| ID capture | Guest scans passport/ID | Staff scans, guest confirms |
| Identity checks | Optional face match | Optional face match |
| PMS check-in | Automated by AVA | Remember to confirm on tablet |
| Room access | Optional | Optional |
Full Self Check-In
Guests complete the full flow on a kiosk or by scanning a QR code.
Typical steps:
- Guest scans passport or ID
- Guest finds their reservation
- Guest confirms registration details
- Optional facial verification
- AVA checks the guest in on the PMS
- Room access is issued, such as a smart lock PIN, keycard, or locker code
Choose this if you want to reduce front desk workload or offer after-hours check-in.
Assisted Check-In
Staff starts the check-in on a tablet. In two-device ACI, staff send the next step to a paired guest tablet.
Typical steps:
- Staff finds the reservation on the staff tablet
- Staff scans the passport or ID
- Guest confirms registration details and signs on the guest tablet, if paired
- Staff taps Check In or Send to guest tablet
- Optional: issue room access, such as a PIN or keycard
Choose this if you prefer staff-led service or need more control over the flow.
Room access is optional in assisted check-in. If you enable it, staff can issue a PIN or encode a keycard during check-in.
What to Decide Next
Still Stuck?
Contact success@vouch-technologies.com if:
- ❌ You are unsure which check-in model fits your property
- ❌ You need help deciding between one-device and two-device assisted check-in
- ❌ Your workflow does not match the setup options you see
Helpful to include:
- Your PMS name
- How many tablets you plan to use
- The room access method you want to issue