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Security Overview

Security settings control who can complete check-in, how identities are verified, and how documents are validated.

What's Covered​

  • On-Property IP Whitelist: Limit on-property check-in to approved networks and kiosks.
  • Accepted Travel Documents: See which IDs are allowed and when passports are required.
  • ID Scan: Control whether guests scan an ID before reservation lookup in Self Check-In.
  • Facial Verification: Turn facial checks on or off, tune thresholds, and review alerts.
  • Document Checks: Enable authenticity checks and review document number warnings.
  • Main Guest Document Gate: Require the main guest to upload first before additional guest documents.
  • Document Name Matching Policy: Choose strictness for reservation-to-document name checks.
  • Last-4 Confirmation Lookup: Let guests find reservations faster in Self Check-In.
  1. Add hotel Wi-Fi and kiosk networks to the IP whitelist.
  2. Decide whether to keep ID Scan on for your self check-in flow.
  3. Choose a facial verification mode and set thresholds.
  4. Decide whether to enable document authenticity checks.
  5. Decide whether additional guest uploads should wait for the main guest document.
  6. Choose a document name matching mode for your risk profile.
  7. Train staff on how to respond to warnings and failed checks.