Check-In Landing Page

Quick Setup

Share a single link or QR code with guests to start their check-in journey. Takes 2 minutes to set up.

The Check-in Landing Page lets guests pre-check-in or complete self-service check-in from their own device by scanning a QR code or clicking a link.

Where to Find It

Settings → Check-In (top of page)

Quick Overview

Feature	What It Does	Guest Impact
Guest Link	Single shareable URL for check-in	Guests use their own device to check in
QR Code	Printable/digital QR code	Quick access by scanning
Mode Selection	Choose check-in flow type	Controls the guest experience
Check-in dropdown	Opens guest links and demo links from the top header	Staff can test and share faster
Localized labels	Shows translated dropdown labels and button states	Staff can work in their preferred language

Three Check-In Modes

Choose the mode that matches how you want guests to check in:

Mode	Best For	What Guests See
Pre-arrival	Remote check-in before arrival	Complete check-in before reaching hotel
Self Check-In	Unassisted kiosk flows	Full self-service at kiosk or on own device
Assisted Check-In	Staff-guided check-in	Staff scans documents, guest verifies details

Pre-arrival Mode

Guest completes check-in entirely before arriving at your property.

Use when:

• You want to reduce front desk wait times
• Guests are arriving outside business hours
• You offer early check-in or late check-out

Self Check-In Mode

Guest-led check-in where they complete all steps independently.

Use when:

• You have self-service kiosks
• Guests prefer independent check-in
• You want to minimize staff interaction

Self Check-In Flow

Guests scan the QR code → scan their documents → verify details → complete check-in

Assisted Check-In Mode

Front desk staff scan documents for the guest, then hand the device over for verification.

Use when:

• You want staff to guide the process
• Document scanning quality needs oversight
• You prefer hybrid self-service

Assisted Check-In Flow

Staff scans travel documents → guest verifies details on screen → completes signature/payment

Setting Up the Check-In Landing Page

Step 1: Choose Your Mode

1. Go to Settings → Check-In

2. Find the Check-in Landing Page section

3. Select your preferred mode from the three options

   ✓ The URL updates automatically when you change modes

Step 2: Share the Link

Copy the link:

1. Click Copy link

2. Share via email, WhatsApp, or booking confirmation

   ✓ Guests can open on any device

Use the QR code:

1. Click Show QR
2. Download as SVG or PNG
3. Print for lobby display or include in confirmation emails

Step 3: Test the Experience

You have two ways to test:

Option A: Test from Settings

1. Click Open link to preview
2. Try the check-in flow as a guest would see it
3. Verify all steps work correctly

Option B: Use the top-header Check-in dropdown

1. In the top header, click Check-in

2. In Guest link, select Pre-arrival, Self, or Assisted

3. Click Open link or Copy link for the live guest URL

4. In Demo check-in mode, select a mode to run a simulated check-in

   ✓ Demo opens in a new tab with simulated reservations and demo=1 ✓ After Copy link, the button briefly changes to Copied in your selected language

On phones, the dropdown opens full-width under the top header.

Verify Language Labels

Use this quick check after you change Streamliner language:

1. Switch to a non-English UI language.
2. Open the top-header Check-in dropdown.
3. Confirm Guest link text is translated.
4. Confirm mode labels show translated short names for Pre-arrival, Self, and Assisted.
5. Click Copy link and confirm the Copied state is translated.
6. Check the Demo check-in mode subtitle text is translated.

Changing Modes

You can switch modes at any time:

1. Select a different mode from the three buttons
2. The URL parameter updates automatically
3. Share the new URL or regenerate the QR code

URL Changes

When you change modes, the URL parameter updates. Share the new link if you've already distributed the old one.

QR Code Best Practices

Where to Display

• Hotel Lobby: Print and frame near entrance or reception
• Email Confirmations: Include in pre-arrival emails
• Desk Stands: Place at self-service kiosks
• Signage: Add to directional signs in parking areas

Download Options

• SVG: Best for printing (scalable, high quality)
• PNG: Best for digital use (emails, websites)

QR Code Size

For printed QR codes, minimum 2×2 inches for reliable scanning from 12 inches away.

Troubleshooting

QR code not generating

What you see: "Failed to generate check-in QR code" error

Fix:

1. Refresh the page
2. Click Show QR again
3. Check your internet connection

Link not working

What you see: Guests report the link doesn't load

Check:

• CHECKIN_LANDING_PAGE_DOMAIN environment variable is set (contact your administrator)
• Link was copied completely (no truncation)
• Guest's device has internet access

Wrong mode showing

What you see: Guest sees different flow than expected

Fix:

1. Verify you selected the correct mode
2. Copy the link again after selecting mode
3. Regenerate and re-download QR code

Check-in links button is missing

What you see: You do not see Check-in in the top header.

Fix:

1. Go to Settings → Check-In
2. Check that the Check-in Landing Page section shows a Guest link
3. If the guest link is missing, ask an administrator to enable the guest domain for check-in links

Header text missing on mobile

What you see: You only see the link icon in the header.

Fix:

• Tap the icon to open the Check-in dropdown

Dropdown labels stay in English

What you see: Check-in dropdown text stays in English after switching language.

Fix:

1. Confirm the language is enabled in Settings → Essentials → Supported Languages.
2. Refresh the page and open the dropdown again.
3. Test Guest link labels, Demo check-in mode text, and Copied button state.
4. If only one language is affected, capture screenshots and contact support.

Link or demo opens in a blocked tab

What you see: Nothing opens after Open link or after selecting a demo mode.

Fix:

• Allow pop-ups for your Streamliner site, then try again

Tips for Different Property Types

Property Type	Recommended Mode	Why
Budget Hotel	Self Check-In	Maximize efficiency, minimize staffing
Business Hotel	Pre-arrival	Guests value speed and convenience
Resort	Assisted Check-In	Personal touch with efficiency
Boutique Hotel	Assisted Check-In	Balance service quality and speed

Still Stuck?

Contact success@vouch-technologies.com if:

• ❌ QR code generation fails repeatedly
• ❌ Link returns environment variable error
• ❌ Modes don't switch correctly

Helpful to include:

• Screenshot of error (if any)
• Which mode you're trying to use
• Number of guests affected

Related Guides

• Check-In Policy - Control when and who can check in
• Registration Fields - Configure what information guests provide
• Room Not Ready Messages - Customize guest-facing text